How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%73+17.7Value 14%98+13.9Replies to reviews 7%63+4.5Craft & service penalty80−2Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCOREBest Friends Pet Hotel
Lansing, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 64 pet boarding facilities · 4.6★ from 348 Google reviews
Report card
Percentile vs other pet boarding facilities (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Best Friends Pet Hotel for 8 kinds of job.
Best Friends Pet Hotel for dog boarding
Clear ✕All 24 Google reviews tagged “Dog boarding”
We love vacations- but hate leaving our furry family members behind. Knowing they are loved and cared for while we are gone is a relief. We have taken our pets to Best Friends Pet Hotel for years and are very happy with the experience!
Great people! Our dog is very anxious and the staff were extremely kind and welcoming to him. We will be bringing him back! You can tell they care.
We were referred here from another family and so far so good! The booking process was so smooth and everyone I talked to was nice! Check-in for boarding and grooming is so quick and easy and they’re very affordable. I also love that they send a visit report and have a live video feed so I can check on her 💜 Most…
Boarded my pup Morrie there this past week and he had a wonderful time. Staff is very nice and I can tell happy with what they do for work, which is important with this kinda stuff. Fair pricing and I like how they have the cameras so you can check in if you wanted throughout the day. We will be back!
I love this place. It is the only place where my dog is comfortable. I will recommend it to anyone.
I highly recommend boarding with Best Friends. I’ve been bringing my Daisy for boarding for years, using both the individual and Play & Stay options, and the staff have always been amazing. They genuinely care for the pets they look after and treat them like their own. When Daisy experienced a health issue while I…
Great place for your pup! They treat your dog like their very own. If you need a place to board or just day camp, this is the place!
Love the place and staff. My crazy dog Louise goes crazy once we turn into the parking lot so she's super excited going. We've done boarding and have had great experiences with that.
My family and I have been using best friends for over 5 years and we have loved taking our dogs! The staff is always so helpful and they truly care about the animals who stay there!
Charlie the dog loves his stay here. He is always treated like family. He gets so excited when we pull in.
Very friendly staff. I always feel like my dog is so welcomed there whenever I need to board him.
Great people and my dog always seems happy.
We come there often. The Lansing office staff is always friendly and takes good care of Bella, my Goldendoodle
We love this place! Everyone is so nice and accommodating.
Zeus has absolutely loved his two stays with Best Friends! This most recent they did two activities with him and sent videos to me of him. The staff is all very sweet. Highly recommend!
There was a little mishap with Ellie May and another dog; dog will be dogs; and they took such good care of Ellie May and made sure she was ok.
This day care is amazing and extremely communicative about my baby boy! The monthly plans are also really helpful for a busy working/school individual like myself! They also have pretty affordable prices and grooming all in one. :)
My dogs LOVE coming here! 10/10!
This place is great. Both my Pom and Bouvier enjoyed their time and will be back. They also loved the groomer who does an excellent job.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Dog boarding | 24 | — |
| Other pet boarding | 22 | — |
| Dog grooming | 20 | — |
| Dog nail trimming | 10 | — |
| Dog daycare | 9 | — |
| Dog boarding with training | 3 | — |
| Other pet daycare | 3 | — |
| Dog anal gland expression | 2 | — |
