Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Best Friends Pet Hotel logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%73+17.7Value 14%98+13.9Replies to reviews 7%63+4.5Craft & service penalty80−2Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Best Friends Pet Hotel

Lansing, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 64 pet boarding facilities · 4.6★ from 348 Google reviews

📞 Call (517) 327-1070Request a call backWebsite ↗

Report card

Percentile vs other pet boarding facilities (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Best Friends Pet Hotel is better than 80% of pet boarding facilities.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Best Friends Pet Hotel is better than 73% of pet boarding facilities.B
73
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Best Friends Pet Hotel is better than 80% of pet boarding facilities.A
80
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Best Friends Pet Hotel is better than 98% of pet boarding facilities.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Best Friends Pet Hotel is better than 100% of pet boarding facilities.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Best Friends Pet Hotel is better than 63% of pet boarding facilities.B
63

Reviews for your job

Customers hired Best Friends Pet Hotel for 8 kinds of job.

Best Friends Pet Hotel for dog nail trimming

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog nail trimming”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Dog nail trimming”

Andrew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I highly recommend boarding with Best Friends. I’ve been bringing my Daisy for boarding for years, using both the individual and Play & Stay options, and the staff have always been amazing. They genuinely care for the pets they look after and treat them like their own. When Daisy experienced a health issue while I…

Great priceDog anal gland expressionDog groomingDog boarding
ShinaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Emi, our 4 1/2 year old Siberian husky came home happy and smelling sweet! We dropped her off for a full grooming and some play time from 11a.m. till 3:15p.m. She came back absolutely beautiful, fresh smelling...nails and teeth perfect. She knew she looked pretty and smelled great....(Emi is a bit spoiled!) When we…

Reasonable priceDog groomingDog teeth brushingDog daycare
DavidLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great place for your pup! They treat your dog like their very own. If you need a place to board or just day camp, this is the place!

Reasonable priceDog groomingDog boardingDog daycare
Matthew3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I would highly recommend Best friends for boarding and grooming.

Reasonable priceOther pet boardingDog groomingDog daycare
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Pleasant staff. Happy puppy. No issues. Recommended boarder.

Other pet boardingDog nail trimming
Leanne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

We were very happy with our grooming experience.

Customer photo from Leanne's review
Great priceDog groomingDog nail trimming
maureen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Love Best Friends. .

Reasonable priceDog boarding with trainingDog groomingDog teeth brushing
Angela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Zeus has absolutely loved his two stays with Best Friends! This most recent they did two activities with him and sent videos to me of him. The staff is all very sweet. Highly recommend!

Customer photo from Angela's review
Reasonable priceDog groomingDog boardingDog nail trimming
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Shadow had an amazing visit. She played with other dogs, and had her nails trimmed.

Reasonable priceOther pet boardingDog nail trimming
Leslie10 months ago★★★★★

Rating only, no written review.

Dog groomingDog boardingDog nail trimming

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 73%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Dog boarding24—
Other pet boarding22—
Dog grooming20—
Dog nail trimming10—
Dog daycare9—
Dog boarding with training3—
Other pet daycare3—
Dog anal gland expression2—

Compare with

The Elegant Pooch logoThe Elegant PoochExperts Score 90Lansing · 4.93★Mitten Dog CompanyExperts Score 89Lansing · 4.94★Paw City Pet Care logoPaw City Pet CareExperts Score 83Lansing · 4.90★