Experts Reviews · Company report
Best Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%22+1.6Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Best Plumbing

Dearborn, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 20 garbage disposal repair · 4.9★ from 1,055 Google reviews

Report card

Percentile vs other garbage disposal repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Best Plumbing is better than 94% of garbage disposal repair.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Best Plumbing is better than 89% of garbage disposal repair.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Best Plumbing is better than 100% of garbage disposal repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Best Plumbing is better than 100% of garbage disposal repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Best Plumbing is better than 100% of garbage disposal repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Best Plumbing is better than 22% of garbage disposal repair.D
22

Reviews for your job

Customers hired Best Plumbing for 8 kinds of job.

Best Plumbing for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.44
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$166–$480
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 44 Google reviews tagged “Toilet repair”

Paul8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Erion was AMAZING! He got a very difficult fix done in just a few hours, and his work was great! Very happy!

Paid $600–800Reasonable priceToilet repairPlumbing leak detectionFaucet repair
Susan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They really are the best plumbers, I called them with our problem and they showed up in a hour. Did a great job and were very nice. We highly recommend them.

Paid $200–400Great priceToilet repair
Sandy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My husband and I needed our toilet replaced. Words cannot express enough on how satisfied and impressed we are with Best Plumbing. 5 stars is not enough for this company. Kirk and Nik arrived when they said they would and were very courteous/professional. They did an excellent job and cleaned up as they were…

Paid $600–800Great priceToilet repair
Gregory5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Joel and his partner were awesome. They upgraded our toilet to a brand new ADA compliment one and had to install a new flange. They did an excellent job! Joel and Best Plumbing could not be more highly recommended. Being a retiree the price was very important and was extremly responsible. I now have them on speed dial for all our plumbing needs.

Toilet repair
D1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I called Best Plumbing with a toilet emergency today. They quickly resolved my issue. Also, called after to make sure all was well.

Toilet repair
BonitaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had a dripping bathroom faucet and a broken toilet handle. Julian and Lance came out SAME DAY and replaced the whole faucet and replaced the toilet handle. They went above and beyond to make sure the job got done. Great customer service guys! I have already discussed the next project with them of upgrading my kitchen faucet and sink. Highly recommended!

Customer photo from Bonita's review
Paid $400–500Reasonable priceToilet repairFaucet repairFaucet installation
Richard6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Good work, fast. Jordan and Mason get the job done, great guys

Paid $500–600Reasonable priceToilet repairDrain cleaningShower repair
Viki6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I have called Best Plumbing to help at my dad's house and my house a few times. They are always quick to come out. They never try to upsell us, just do what needs to be done and are on their way. Their service people are always polite and professional.

Reasonable priceToilet repairWater heater installationDrain cleaning
Samantha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

If we have a plumbing issue, Best Plumbing is our first and only call. They are always fair, reliable, and professional. We’ve used them multiple times for a variety of issues, most recently for issues with running toilets and a faulty shut off valve. Jordan and Mason were great and got all of the issues resolved…

Toilet repair
janella3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Julian and Lance provided fast, friendly and professional service. They were able to quickly troubleshoot our older/tricky plumbing issues and get our list of problems all taken care of. They worked well together as a team and I would highly recommend them and Best plumbing to everyone. Thank you both!

Paid $1,000+Reasonable priceToilet repairFaucet repairShower repair
Cindy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Joel did a great job replacing our toilet flange. His service was quick and very reasonable. We've had him do work for us before. We have been very happy with him. And the services that he has done for us. We highly recommend him.

Paid $300–400Reasonable priceToilet repair
Jose1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★

The two man who came out we’re awesome very happy with them . I will call them again

Paid $100–200Reasonable priceToilet repair
Adam6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Helped my mom out and did not price gouge her. Jordan and Mason made her comfortable by being trustworthy.

Great priceToilet repair
brian13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Called on Saturday and had appointment by Monday. Joel and Sheldon came out and tried to figure out issues with toilet. Due to old age the toilet was replaced. They both did excellent work and explained things throughly. They were both very honest. Will use this company again in the future. Highly satisfied.

Toilet repairToilet installation
Sue2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Repairman called with arrival time. Very courteous, clean and efficient work.

Reasonable priceToilet repair
Dick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They fixed an urgent situation on the same day I called and did another job the next day. They did a good job and the price was reasonable. The plumber, Charles, kept us informed throughout the process and was upfront about pricing and potential barriers to the job.

Reasonable priceToilet repairDrain cleaning
Daniell3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Sean & TJ where both fantastic! While it was an easier job, it still was a big deal to me. They put me at ease by answering all of my questions, and by addressing my concerns. They completed the job quickly/thoroughly. They even tolerated my barking dogs. I look forward to working with them next time, but on a upgrade and not a problem. Thanks!

Reasonable priceToilet repair
NathanLocal Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Update 10/10/25: Charles and Erion came out this time and did great professional work. My sewer backed up and within hours they were out to help. They fixed my toilet bin which was leaking and used the scope to find roots in the sewer line which was still old clay pipes. The next day they had the dig team out and…

Customer photo from Nathan's reviewCustomer photo from Nathan's reviewCustomer photo from Nathan's review
Paid $1,000+Great priceToilet repairSewer repair
Sue8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Best Plumbing truly lives up to their name! They responded quickly, did excellent work, and the price was very reasonable. Fast, friendly, and affordable—highly recommend! Shawn was very polite and knowledgeable.

Great priceToilet repairDrain cleaning
Benita4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jim and Joel were amazing! They fixed our toilet and now it’s better than ever. They had wonderful attitudes and were a pleasant bunch to have in my home. I definitely recommend them!

Toilet repair
Arielle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Replaced a toilet for our business very quickly and told us price & issues beforehand. Tony & Lorenzo were very professional and efficient at their jobs! Will definitely use again when needed in the future !

Toilet installationToilet repair+ Responsiveness+ Quality+ Professionalism
gloria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Erik and Jordan worked quickly and efficiently to replace a toilet, even with the help of “help” of my little dog. Truly appreciate the great work.

Toilet repair+ Responsiveness+ Punctuality+ Quality
Christy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Best Plumbing came to the rescue ! When I called, I assumed it was just a clogged toilet. Eric & Jordan discovered a much larger problem and jumped in to fix it right away. My family appreciates their compassion, knowledge & fast response! Best Plumbing, for the win!

Plumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
KayJay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called Best Plumbing after receiving an outrageous price on the job I needed done and after being stood up by another company. Will be calling Best Plumbing FIRST from now on. Many thanks to Julian and Chad that were fast and professional!!!

Toilet repair+ Responsiveness
MattLocal Guide · 175 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Erik and Jordan did a great job at resetting my toilet and clearing the floor drain in the basement. Very professional and informative, will have them back if more repairs are needed. Thanks guys.

Toilet repairSewer cleaning+ Responsiveness+ Punctuality+ Quality
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Best Plumbing gets 10+ rating as far as I am concerned!!! Had water coming up through the floor in my basement due to a collapsed storm sewer trap. They came out quickly and diagnosed the issue right away. Erik and Jordan did an excellent job! Erik is very knowledgeable and went above and beyond to troubleshoot a…

Sewer repairToilet repairSewer cleaning+ Responsiveness+ Quality+ Professionalism
Debra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Best Plumbing went above and beyond to get everything done for me and my aunt that’s elderly and not very healthy. They were honest always letting us know what’s going on great communication and Eric and Jordan were wonderful very honest and respectable young men. They will forever be my new Plumbing place. Thank you again for all you’ve done.

Outdoor plumbing system repairToilet repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
CollinLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Erik and Ben were quick and professional, diagnosing our issue and installing our bidet kit after fixing our stand pipe in the toilet tank. Would certainly call them out again if we needed plumbing work done.

Toilet repair+ Responsiveness+ Punctuality+ Quality
LesLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They made a prompt emergency weekend service call for my elderly shut in mother in law, and fixed the problem for a VERY REASONABLE CHARGE. I am grateful to them for their excellent service..Highly recommend.

Toilet repair+ Responsiveness+ Punctuality+ Professionalism
Leila3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Sean and Charles were able to come in 15 minutes. Fixed my toilet, nice and professional and cleaned up. They were very kind to my special needs brother as well.

Toilet repair+ Responsiveness+ Punctuality+ Quality
dmborsvold2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Trent and Danny came out to snake my toilet. They were very professional and took care of it very quickly. I would definitely recommend their company again and if I need a plumber would personally ask for Trent.

Toilet repair+ Responsiveness
Debbie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Erik and Kirk fit in a repair to my toilet today and they did an excellent job. I would call them again when needed.

Toilet repair+ Responsiveness+ Punctuality+ Quality
Joao10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Trent and Charles were super professional and knowledgeble.. Left the house clean and price was very reasonable.. Definately recommend them...

Toilet repair+ Professionalism
Joseph6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jim and Joel were extremely friendly, competent, and cleaned up after their work. Very please!!

Toilet repairDrain cleaning+ Responsiveness+ Punctuality+ Professionalism
Blacklist10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Thank you for an amazing fast service

Faucet repairPlumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
Viola10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jon and Sheldon did an awesome job. I would recommend this company.

Toilet repairDrain cleaning+ Responsiveness+ Punctuality+ Professionalism
Dana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Trent and Charles were true professionals. They did quality work and were very thorough. Plus Best Plumbing were the only plumbers respond to my problems.

Toilet repairDrain cleaning+ Punctuality+ Quality
Civie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

After getting quotes from two other companies after an initial quote from John we decided to go with West because of the professional and friendly attitude of John and of course the price. The price that John quoted us initially was the same when the job was completed. Hats off to John and his partner. So very satisfied with the work.

Faucet installationToilet repair+ Responsiveness+ Quality+ Professionalism
Danielle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★

Rating only, no written review.

Reasonable priceToilet repair
Rod9 months ago★★★★★

Rating only, no written review.

Paid $900–1,000Reasonable priceToilet repair
Gail2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Paid $200–300Reasonable priceToilet repair
Donald4 years ago★★★★★

Rating only, no written review.

Plumbing pipe repairToilet repair+ Responsiveness+ Punctuality+ Quality
lynette3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Toilet repair+ Responsiveness+ Punctuality+ Quality
Brian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Toilet repairDrain cleaning+ Responsiveness+ Punctuality+ Quality

Price

$453+33% vs typical garbage disposal repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 58%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning92$39–$295
Plumbing pipe repair87$248–$1.2k
Plumbing leak detection46$54–$520
Toilet repair44$166–$480
Sewer cleaning42$161–$493
Faucet installation36$340–$755
Plumbing leak repair34$216–$988
Sewer repair31$239–$2.1k

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