iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%22+1.6Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 20 garbage disposal repairiPosition by Experts Score among all companies we track in this category. · better than 58%
4.9★★★★★1,055 Google reviews · 24 photos
97%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
34%reviews answered by the owner
$453typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers cite punctuality, professional communication, and fair pricing as primary strengths, noting efficient handling of drain backups, water heater installations, and pipe repairs. Recurring themes include technicians explaining work clearly and cleaning up after jobs. However, some customers report dissatisfaction with high estimates, pressure to pay cash, and instances where issues were not fully resolved on the first visit.
Google rating: 4.9 out of 5 from 1,055 reviews (97% five-star).
Reviews on this page: 1,054 Google reviews (970 with written comments, 35 with photos).
Owner responses: the business replied to 34% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Best PlumbingGarbage Disposal Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Best Plumbing: 94/100 on this factor. Category median: 90.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Best Plumbing: 89/100 on this factor. Category median: 88.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Best Plumbing: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Best Plumbing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Best Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Best Plumbing: 22/100 on this factor. Category median: 75.D
22
Bar = this company · dark tick = category median.
Star ratings
1,054 Google reviews we collected
4.9of 5
5 stars1,02397%
4 stars101%
3 stars40%
2 stars61%
1 star111%
Praise vs complaints
Phrases our text analysis found in 970 written reviews
99%praise
Praise2,22499%
Complaints201%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4439%
Reasonable6558%
Overpriced00%
Not sure33%
$453+33% vs typical garbage disposal repair
Middle half of what 78 customers paid ($239–$1.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude57426%
Speed & response45820%
Quality & results39318%
Would recommend30714%
Price & value26212%
Communication1617%
Honesty & trust894%
What customers talk about
We read 970 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very polite and answered any questions or concerns.”
“another wanted almost 2k more then Best and were so unprofessional.”
“Polite, had the job done quickly and cleaned up after their work,”
“Wasted my day waiting for a no show.”
“Jordan and Erion did an amazing job installing my new faucet and garbage disposal.”
“I highly recommend Best plumbing as I will be using them for my future plumbing needs.”
“While I have no idea how good (or bad) their work is, I would not recommend calling them, not even for a quote.”
“Not to mention giving me a very fair price for a job like this.”
“Came to fix my plugged toilet,they showed up promptly over charged for the work and 5 days later the problem is worse”
“…g issues, Sean has consistently been someone I can trust to show up, communicate clearly, and handle everything professionally.…”
“He is extremely knowledgeable, reliable, responsive, and always finds a way to get the job done right.”
People customers mention
Joel62 reviews
Julian50 reviews
Jordan50 reviews
Lance49 reviews
Erion40 reviews
Charles40 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Best Plumbing for 8 kinds of job. Pick one to see what they paid and said.
CCourtney5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 hours ago★★★★★
I am very grateful for these guys. They were punctual and HONEST. Came out for a gurgling issue, they snaked everything out to the main sewer line through clean out and roof vent. They even went down with a camera to find the issue and gave honest feedback along with an estimate on what it would be to solve the…
MMatt1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
The guys that serviced my drain issues were great. Polite, had the job done quickly and cleaned up after their work,
Highly recommended.
Matt
Dearborn, MI
Paid $200–400Drain cleaning
NNateLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My hot water tank decided to go, spilling the entire 40 gallons onto my laundry room and basement floor. Called them up based on their high reviews and was impressed from start to finish. I forgot their names, but I believe they were father and son. Very professional and polite. Took them about 3 hours to install a…
Paid $2,000+Great priceService not listed
Ttim2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
They responded quickly to my call and Erion the service tech took care of my root problem causing my drain backup.
Paid $400–600Reasonable priceDrain cleaning
PPolly1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Julian did an amazing job! I will definitely be using Best Plumbing for anything that I need in the future!!
PPaul8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Erion was AMAZING! He got a very difficult fix done in just a few hours, and his work was great! Very happy!
I am very grateful for these guys. They were punctual and HONEST. Came out for a gurgling issue, they snaked everything out to the main sewer line through clean out and roof vent. They even went down with a camera to find the issue and gave honest feedback along with an estimate on what it would be to solve the issue down the line if needed. Very polite and answered any questions or concerns. Will use them going forward with any plumbing needs.
Price assessment: Great price
Price: $200–400
Services: Sewer cleaning, Sewer repair
M
Matt Lemanski1 reviewiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
The guys that serviced my drain issues were great. Polite, had the job done quickly and cleaned up after their work,
Highly recommended.
Matt
Dearborn, MI
Price: $200–400
Services: Drain cleaning
N
NateLocal Guide · 17 reviewsiTotal number of Google reviews Nate has written across all businesses on Google Maps, not just this one.
My hot water tank decided to go, spilling the entire 40 gallons onto my laundry room and basement floor. Called them up based on their high reviews and was impressed from start to finish. I forgot their names, but I believe they were father and son. Very professional and polite. Took them about 3 hours to install a new tank, run new plumbing with shut offs. Great price too. Zero complaints. Would recommend.
Price assessment: Great price
Price: $2,000+
Services: Service not listed
Response from the owner · a week ago
Nate thank you we do very much appreciate your nice review
T
Tanjerene Samuels3 reviewsiTotal number of Google reviews Tanjerene has written across all businesses on Google Maps, not just this one.
Jordan and Erion did an amazing job installing my new faucet and garbage disposal. They were professional, knowledgeable and got the work done in an exceptional time frame. I highly recommend Best plumbing as I will be using them for my future plumbing needs. Oh, And they are licensed so thats a bonus.
D
Desirae Earehart4 reviewsiTotal number of Google reviews Desirae has written across all businesses on Google Maps, not just this one.
julian and lance were awesome!!! we’ve been having an issue with our basement drain for a little less than 2 weeks they came right out and had it fixed within 3 hours, really the best !!
Services: Drain cleaning
T
tim alan2 reviewsiTotal number of Google reviews tim has written across all businesses on Google Maps, not just this one.
Gave a call at 8:30AM on a Friday and they were here by 10:30AM that morning and started working.
Had to have my whole drain line replaced which was about about 15'. The cast iron pipes which originally came with the house had all sorts of cracks in it. They even replaced my drain pipe coming down from the kitchen and replaced all the pipes from my wash basin. Kirk, Nick and Jayden did an amazing job and I would never call anyone else for my plumbing needs. The guys were very professional, courteous, and so polite. Not to mention giving me a very fair price for a job like this. If you need a plumber call Best Plumbing you won't be disappointed.
