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Best Union Auto Repair

Auto repair shop · Manchester, NH · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%16+1.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#127 of 218 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 42%
4.9 ★★★★★ 300 Google reviews · 8 photos
96%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review

Best Union Auto Repair at a glance

Google reviewers rate Best Union Auto Repair 4.9 out of 5 based on 300 reviews, highlighting fast service, fair pricing, and transparent communication for repairs like brakes, tires, and wheel bearings. Many customers note the shop avoids unnecessary upselling and accommodates tight budgets with quick turnaround times. However, a minority of low-star reviews allege inflated diagnoses, poor workmanship on recurring issues, and a lack of trust in the shop’s honesty.

  • Google rating: 4.9 out of 5 from 300 reviews (96% five-star).
  • Reviews on this page: 300 Google reviews (266 with written comments, 6 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 31, 2026.
  • Service: Auto Repair Shop serving Manchester, New Hampshire.

Data from Google, last updated November 1, 2026.

Score profile vs other auto repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction91Reliability85Craft & service–Value100Momentum100Replies to reviews16Satisfaction: 91 (median 90)Reliability: 85 (median 87)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 16 (median 61)
Best Union Auto RepairAuto Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Best Union Auto Repair: 91/100 on this factor. Category median: 90.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Best Union Auto Repair: 85/100 on this factor. Category median: 87.A
85
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Best Union Auto Repair: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Best Union Auto Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Best Union Auto Repair: 16/100 on this factor. Category median: 61.F
16

Bar = this company · dark tick = category median.

Star ratings

300 Google reviews we collected

  • 5 stars28896%
  • 4 stars52%
  • 3 stars00%
  • 2 stars00%
  • 1 star72%

Praise vs complaints

Phrases our text analysis found in 266 written reviews

  • Praise51798%
  • Complaints82%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price2679%
  • Reasonable721%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude9418%
  • Honesty & trust9418%
  • Price & value8917%
  • Would recommend8717%
  • Quality & results7915%
  • Speed & response6713%
  • Communication153%

What customers talk about

We read 266 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “No scamming here Very good customer support very friendly and gets the job done right.”
  • “Tariq was very transparent with pricing (best pricing in town) and didn’t try to upsell me any unneeded services.”
    “He comes across as shady and untrustworthy, and unfortunately, I learned that the hard way.”
  • “Fast convenient and reasonably priced would definitely Recommend”
    “It’s one of the best Auto repair in Manchester, full transparency no hidden charges , everything is fixed in front of you and explained as well , MR.”
  • “I highly recommend this shop and will continue to go there whenever my cars need preventative maintenance.”
    “Weird 3rd year IT BROKE AGAIN avoid this place like the plague go literally anywhere else spend a bit extra to get an actual good job done”
  • “Quick and quality work was done as well as accompanying my tight budget.”
  • “I was able to get an appointment the same day I called and the whole process took less than an hour.”
  • “Had tires put on two vehicles, pricing was fair, service was quick, and they were super easy to work with.”

People customers mention

  • Tariq 33 reviews
  • Mechanic 4 reviews
  • Recommend 3 reviews
  • Repairs 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Best Union Auto Repair for 7 kinds of job. Pick one to see what they paid and said.

Recent reviews

Ghost4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 hours ago★★★★★

No scamming here Very good customer support very friendly and gets the job done right.!!

Great priceBrakes
Mel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Saludos Yo vivo en Laconia New Hampshire y Antes tenia que ir a Massachusetts a reparar mi carro hasta que encontré este taller para mí es el mejor son personas profesionales simpáticas el trato fue de 10 estrellas

Nate2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I went in to get new brakes and rotors and left extremely satisfied with the service. Tariq was very transparent with pricing (best pricing in town) and didn’t try to upsell me any unneeded services. I was able to get an appointment the same day I called and the whole process took less than an hour. Overall a great…

Brakes
Matt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Recently went in to get a wheel bearing replaced, but ended up being more than just a wheel bearing. Quick and quality work was done as well as accompanying my tight budget. Fantastic results and will continue to be my go to for any repair.

Great priceGeneral repairs & maintenance
Cara13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Had tires put on two vehicles, pricing was fair, service was quick, and they were super easy to work with. Highly recommend!

Great priceGeneral repairs & maintenance
Enmanuel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

English/Spanish. ⭐⭐⭐⭐⭐⭐ I came from far away from Concord, and these people are great. Perfect service and customer service. They have very good prices, not overcharging. No scammers. Tariq did a great job, and his mechanic did too. They speak English and Spanish.

Great price

Photos

Customer reviews

4.9 ★★★★★ 300 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Ghost Rider4 reviewsTotal number of Google reviews Ghost has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

No scamming here Very good customer support very friendly and gets the job done right.!!

  • Price assessment: Great price
  • Services: Brakes
brandt martin1 reviewTotal number of Google reviews brandt has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fast convenient and reasonably priced would definitely Recommend

  • Price assessment: Great price
  • Services: Brakes
Kashawn Butler5 reviewsTotal number of Google reviews Kashawn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tariq is great. Straightforward great prices i bring all my cars here

  • Price assessment: Reasonable price
  • Services: General repairs & maintenance, Auto engine diagnostic, Engine repair, Brakes
Mariam Gode1 reviewTotal number of Google reviews Mariam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I like it they’re in the review was good and I like the service and price work

Mel Cas1 reviewTotal number of Google reviews Mel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Saludos Yo vivo en Laconia New Hampshire y Antes tenia que ir a Massachusetts a reparar mi carro hasta que encontré este taller para mí es el mejor son personas profesionales simpáticas el trato fue de 10 estrellas

Nate S.2 reviewsTotal number of Google reviews Nate has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I went in to get new brakes and rotors and left extremely satisfied with the service. Tariq was very transparent with pricing (best pricing in town) and didn’t try to upsell me any unneeded services. I was able to get an appointment the same day I called and the whole process took less than an hour. Overall a great place to get work done on your car, I will definitely be a repeat-customer!

  • Services: Brakes
Matt Boucher1 reviewTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Recently went in to get a wheel bearing replaced, but ended up being more than just a wheel bearing. Quick and quality work was done as well as accompanying my tight budget. Fantastic results and will continue to be my go to for any repair.

  • Price assessment: Great price
  • Services: General repairs & maintenance
Cara Maloney13 reviewsTotal number of Google reviews Cara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had tires put on two vehicles, pricing was fair, service was quick, and they were super easy to work with. Highly recommend!

  • Price assessment: Great price
  • Services: General repairs & maintenance
Quashawn Graham5 reviewsTotal number of Google reviews Quashawn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

These guys are great.. Respectful, Fast, good prices Great service

  • Price assessment: Great price
  • Services: General repairs & maintenance
Enmanuel Calvo Dominguez1 reviewTotal number of Google reviews Enmanuel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

English/Spanish. ⭐⭐⭐⭐⭐⭐ I came from far away from Concord, and these people are great. Perfect service and customer service. They have very good prices, not overcharging. No scammers. Tariq did a great job, and his mechanic did too. They speak English and Spanish.

  • Price assessment: Great price

Best Union Auto Repair on Google Maps →

Business details