iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%97+6.9Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 79 piano moversiPosition by Experts Score among all companies we track in this category. · better than 51%
4.9★★★★★77 Google reviews · 13 photos
92%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
74%reviews answered by the owner
$432typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Best US Moving Inc 4.9 out of 5 based on 77 reviews, with the owner responding to 74 percent of them. Customers frequently cite punctuality, efficient loading, careful handling of items, and clear communication as key positives. One recurring criticism involves perceived rudeness and service limitations, specifically regarding out-of-state load availability.
Google rating: 4.9 out of 5 from 77 reviews (92% five-star).
Reviews on this page: 77 Google reviews (70 with written comments, 2 with photos).
Owner responses: the business replied to 74% of reviews.
Most recent review: June 5, 2026.
Service: Piano Mover serving Gary, Indiana.
Data from Google, last updated November 10, 2026.
Score profile vs other piano movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Best US Moving IncPiano Movers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Best US Moving Inc: 88/100 on this factor. Category median: 91.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Best US Moving Inc: 90/100 on this factor. Category median: 88.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Best US Moving Inc: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Best US Moving Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Best US Moving Inc: 97/100 on this factor. Category median: 86.A
97
Bar = this company · dark tick = category median.
Star ratings
77 Google reviews we collected
4.9of 5
5 stars7192%
4 stars56%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 70 written reviews
95%praise
Praise9495%
Complaints55%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2071%
Reasonable725%
Overpriced00%
Not sure14%
$432-51% vs typical piano movers
Middle half of what 15 customers paid ($228–$882) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2424%
Speed & response2222%
Quality & results2020%
Would recommend1212%
Price & value99%
Honesty & trust77%
Communication55%
What customers talk about
We read 70 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The lead mover was very polite and kept me updated on their ETA throughout the morning!”
“Great company, people willing to work with you to get the job done as fast as possible!”
“Excellent experience very smooth and easy to work with, Thanks!”
“And made sure nothing was damaged in the move by wrapping the furniture and reassembled in no time.”
“Will recommend them to anyone planning on hiring a moving company!”
“The movers were on time and very professional, all my things where handled well and the price was fair.”
“From start to finish, they delivered professional, reliable, and affordable moving services that exceeded my expectations.”
“The crew was prompt, and the communication was clear.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Best US Moving Inc for 6 kinds of job. Pick one to see what they paid and said.
Timothy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Excellent company to hire to do your moving. Very polite hard working crew. Everything was delivered in the condition they were in when loaded up. Very good company!! Will recommend them to anyone planning on hiring a moving company!! Thanks fellas EXCELLENT JOB!!!
ayoub1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
They treated my belongings like treasure.
Respectful of elevator limits and hallway space.
Paid $1–200Not sureLocal moving
Shawn2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Second time using Best US Moving Inc. and it was money well spent. Their full service moving package is the best in the business! Easy peasy.
Eric3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
They were very quick and careful with my belongings, and the bill was lower than expected so I was very happy with their services
Paid $400–600Great price
Ericka4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The movers did an excellent job. My main concern was my breakable items and my furniture not getting damaged. The movers were extremely careful . I will definitely use them if I had a future move.
Paid $800–1,000Reasonable priceLocal moving
Bre5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
If I could send 6 stars I would ! Thanks for everything and I definitely recommend this company!
I hired Best US Moving for my three-bedroom house last month. What stood out most was how they navigated the narrow hallways in my new place without scuffing the fresh paint. The lead mover was very polite and kept me updated on their ETA throughout the morning!
Response from the owner · 2 weeks ago
Thank you for the great review! We’re glad our crew handled your three-bedroom move carefully and was able to navigate the narrow hallways without damaging the fresh paint. We also appreciate you mentioning the communication from the lead mover — keeping customers updated throughout the day is an important part of a smooth move.
Thank you for choosing Best US Moving!
Rachel Wood2 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
The move went smoothly overall. The crew stayed organized and handled everything with care. Nothing was damaged during the process.
Response from the owner · 2 weeks ago
Thank you for your feedback! We’re glad to hear the move went smoothly and that our crew stayed organized and handled your belongings with care. It’s especially great to know everything arrived without damage.
We truly appreciate you choosing All Directions Van Lines!
LUIS ALFREDO GOMEZ CARDENAS2 reviewsiTotal number of Google reviews LUIS has written across all businesses on Google Maps, not just this one.
The team worked steadily and handled my belongings with care. It went well.
Response from the owner · 2 weeks ago
Thank you for your feedback! We’re glad the move went well and that our team handled your belongings carefully throughout the process.
We truly appreciate you choosing Best US Moving!
Lily Davis1 reviewiTotal number of Google reviews Lily has written across all businesses on Google Maps, not just this one.
I was happy with how smoothly everything went. Nothing was damaged during the move.
Response from the owner · 2 weeks ago
Thank you for the great feedback! We’re glad everything went smoothly and that your belongings arrived safely without any damage.
We truly appreciate you choosing Best US Moving and hope to help you again in the future!
Darius Dale1 reviewiTotal number of Google reviews Darius has written across all businesses on Google Maps, not just this one.
Excellent company to hire to do your moving. Very polite hard working crew. Everything was delivered in the condition they were in when loaded up. Very good company!! Will recommend them to anyone planning on hiring a moving company!! Thanks fellas EXCELLENT JOB!!!
Price assessment: Reasonable price
Price: $1,600–1,800
Services: Local moving, Furniture disassembly
Response from the owner · 7 months ago
Thank you for your feedback it was our pleasure to serve you and your family.
Chilee Pepper1 reviewiTotal number of Google reviews Chilee has written across all businesses on Google Maps, not just this one.
Everything was perfect.The movers were careful with corners and walls.
Price assessment: Great price
Services: Business & corporate-related moving, Local moving, Moving-related packing, Furniture disassembly, In-state moving, Furniture assembly
Response from the owner · 2 weeks ago
Thank you for the excellent feedback! We’re glad everything went perfectly and that our movers took extra care around the walls and corners throughout the move.
We truly appreciate you choosing Best US Moving for your local moving, packing, furniture assembly, and business moving needs!
Marcus TheMover7 reviewsiTotal number of Google reviews Marcus has written across all businesses on Google Maps, not just this one.
Professional crew who handles belongings with care.
Response from the owner · 2 weeks ago
Thank you for the five-star review! We’re glad the loading was quick, the unloading was handled carefully, and everything arrived without damage.
We truly appreciate you choosing Best US Moving!
Tony Wilkes Jr5 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Great company, people willing to work with you to get the job done as fast as possible!
Response from the owner · 8 months ago
We thank you for your feedback and we truly appreciate your business and speaking with you during your relocation. We are happy to hear you had a great experience with us
