House cleaning service · Frontenac, MO · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%88+21.3Value 14%94+13.3Replies to reviews 7%97+6.9Craft & service penalty92−0.8Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 33 commercial cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 41%
4.9★★★★★1,180 Google reviews · 24 photos
93%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
87%reviews answered by the owner
$233typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite thoroughness, punctuality, and professional communication as key benefits of the house cleaning services. Recurring themes include consistent results and responsive customer service, though some reviewers noted missed spots or questions about pricing for specific tasks. A few low-star reviews mentioned perceived declines in service quality over time or incomplete cleaning details.
Google rating: 4.9 out of 5 from 1,180 reviews (93% five-star).
Reviews on this page: 1,180 Google reviews (924 with written comments, 16 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: October 23, 2026.
Service: Commercial Cleaning Service serving Frontenac, Missouri.
Data from Google, last updated October 26, 2026.
Score profile vs other commercial cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Better Life Home CleaningCommercial Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Better Life Home Cleaning: 88/100 on this factor. Category median: 93.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Better Life Home Cleaning: 88/100 on this factor. Category median: 93.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Better Life Home Cleaning: 92/100 on this factor. Category median: 99.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Better Life Home Cleaning: 94/100 on this factor. Category median: 96.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Better Life Home Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Better Life Home Cleaning: 97/100 on this factor. Category median: 55.A
97
Bar = this company · dark tick = category median.
Star ratings
1,180 Google reviews we collected
4.9of 5
5 stars1,10193%
4 stars424%
3 stars101%
2 stars71%
1 star202%
Praise vs complaints
Phrases our text analysis found in 924 written reviews
98%praise
Praise1,34498%
Complaints272%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price2814%
Reasonable15177%
Overpriced53%
Not sure116%
$233-16% vs typical commercial cleaning services
Middle half of what 156 customers paid ($175–$322) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results52038%
Staff & attitude35626%
Speed & response16312%
Would recommend14611%
Communication665%
Price & value625%
Honesty & trust584%
What customers talk about
We read 924 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Anthony did a great job and I look forward to having someone come regularly to keep my life more organized.”
“They did a very poor job especially since they requested additional time and payment.”
“He was quick, thorough, nice did everything and then even more than we would have expected.”
“The house is spotless, never looks better, and Charlie is quick and detailed throughout.”
“Totally recommend them for anyone leaning towards this type of service!”
“But since they didn’t, I had to cancel services and I can not recommend them.”
“…refully folded toilet paper, sweetly-made children's beds, and great communication.…”
“…e, but once I saw how thorough the cleaning was, I have to say it's worth every penny.…”
“I'm sure they tried and are nice people, but it's certainly not worth the money and I feel taken advantage of with how much we paid for one cleaning ($400)”
“Great service from a very consistent, reliable company”
“It's my opinion that this business is a scam.”
People customers mention
Maids155 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Better Life Home Cleaning for 7 kinds of job. Pick one to see what they paid and said.
JenniferLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
It's hard to maintain the house to the level of clean that makes me feel good and when work and life was getting too busy I decided to go for it and hire a cleaning service. This was such an easy process. Anthony did a great job and I look forward to having someone come regularly to keep my life more organized.
Paid $200–250Reasonable priceStandard cleaning
Jody3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Customer service is absolutely awesome.They are always so professional and so sweet. This place is definitely worth checking out if you need your place cleaned! Highly recommend!
Paid $150–200Standard cleaning
Eric3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I was thrilled with my experience with Better Life Maids! Pricing is great and their service is fantastic! Totally recommend them for anyone leaning towards this type of service!
Paid $150–200Great priceStandard cleaning
Eve4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Matt is so reliable-- I always know I'm going to come home to a high-standard clean. In addition to fresh floors, sinks, and surfaces, there's always a lovely attention to details--extra care taken on picture frames, carefully folded toilet paper, sweetly-made children's beds, and great communication. This is always an experience that brings us comfort.
Paid $150–200Great priceStandard cleaning
Diane3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Better Life Home Cleaning Professionals workers are always professional and thorough. Their work is always exceptional. I would recommend this Company, Better Life Home Cleaning Professionals to anyone needing their home cleaned. My home always looks like a new home after Better Life Home Cleaning Professional are done.
Paid $100–150Reasonable priceStandard cleaning
Angie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I'm a hot mess, solo, super busy mom and I've never indulged in a deep clean before. Oh. My. Goodness. It's like the critters from Cinderella came in and gave us a new, sparkling home. This will literally free up my entire weekend and spend some good quality time with my daughter which makes my heart so happy. I 100% recommend Better Live Maids cleaning!
Very hard working and thorough Very nice. Did a great job on the floors
Price assessment: Great price
Price: $150–200
Response from the owner · a month ago
Thank you, Maureen! We're so glad our team's hard work and thorough approach left your floors looking great. We appreciate your kind words and look forward to serving you again.
Jennifer StarkeyLocal Guide · 30 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
It's hard to maintain the house to the level of clean that makes me feel good and when work and life was getting too busy I decided to go for it and hire a cleaning service. This was such an easy process. Anthony did a great job and I look forward to having someone come regularly to keep my life more organized.
Price assessment: Reasonable price
Price: $200–250
Services: Standard cleaning
Response from the owner · 2 days ago
Jennifer, we appreciate you sharing this. We are so glad the booking was easy and Anthony did a great job. We look forward to helping keep your home feeling organized and comfortable as life gets busy.
Kellie Kahler4 reviewsiTotal number of Google reviews Kellie has written across all businesses on Google Maps, not just this one.
Savana M. was absolutely amazing!! She was extremely thorough and courteous. I really appreciated the extra time and detail she put into making my salon sparkle. My guest were super impressed by her cleaning skills. What a great service rep you have there! Thank you for sending the best.
Services: Office & workplace cleaning
Response from the owner · 3 days ago
Kellie, thank you for this glowing feedback. We are thrilled Savana’s thoroughness and courtesy made your salon sparkle and impressed your guests. We will pass your kind words on to her, they mean a lot to the team. We look forward to serving you again.
Roger Levy9 reviewsiTotal number of Google reviews Roger has written across all businesses on Google Maps, not just this one.
Fantastic! He was quick, thorough, nice did everything and then even more than we would have expected.
Price assessment: Reasonable price
Response from the owner · 4 months ago
Thank you so much for the fantastic review, Roger! We’re thrilled to hear our technician was quick, thorough, and went above and beyond your expectations. We appreciate you taking the time to share your experience and look forward to helping you again in the future.
Alix ButlerLocal Guide · 37 reviewsiTotal number of Google reviews Alix has written across all businesses on Google Maps, not just this one.
We’ve had 3 cleanings from Better Life so far and have been pleased with the experience every time. We will be recommending this service to our family and friends
Price assessment: Reasonable price
Services: Standard cleaning
Response from the owner · 4 days ago
Alix, thank you for choosing us for three cleanings. We appreciate your recommendation to family and friends, it means a lot and encourages our team to keep delivering consistent, high quality service.
Jody McKinniss3 reviewsiTotal number of Google reviews Jody has written across all businesses on Google Maps, not just this one.
Customer service is absolutely awesome.They are always so professional and so sweet. This place is definitely worth checking out if you need your place cleaned! Highly recommend!
Price: $150–200
Services: Standard cleaning
Response from the owner · 2 years ago
Your kind words and recommendation are greatly appreciated, and we'll make sure to pass along your praise Jody. We look forward to continuing to provide top-notch cleaning services. Thanks for recommending Better Life Maids!
Susan Metzger5 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
I was thrilled with my experience with Better Life Maids! Pricing is great and their service is fantastic! Totally recommend them for anyone leaning towards this type of service!
Price assessment: Great price
Price: $150–200
Services: Standard cleaning
Response from the owner · 5 days ago
Eric, thanks for the wonderful review. We are delighted our service and pricing worked well for you, and we appreciate your recommendation. Feedback like this inspires our team to keep improving. We appreciate you choosing Better Life Maids.
Emily Henson2 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Very professional, kind, and thoughtful. They do a great job! Have been using them now for several months and I'm very happy.
Price assessment: Reasonable price
Services: Standard cleaning, Deep clean
Response from the owner · 5 months ago
Thank you so much, Emily. We're thrilled to hear you found our team professional, kind, and thoughtful. We appreciate your feedback and look forward to serving you again.
