Experts Reviews · Company report
Beyond Wow Plumbing & Drains logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%53+12.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Momentum penalty54−4.6Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

Beyond Wow Plumbing & Drains

Round Rock, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 24 sump pump repair services · 4.9★ from 490 Google reviews

Report card

Percentile vs other sump pump repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Beyond Wow Plumbing & Drains is better than 79% of sump pump repair services.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Beyond Wow Plumbing & Drains is better than 53% of sump pump repair services.C
53
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Beyond Wow Plumbing & Drains is better than 96% of sump pump repair services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Beyond Wow Plumbing & Drains is better than 100% of sump pump repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Beyond Wow Plumbing & Drains is better than 54% of sump pump repair services.C
54
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Beyond Wow Plumbing & Drains is better than 100% of sump pump repair services.A
100

Reviews for your job

Customers hired Beyond Wow Plumbing & Drains for 8 kinds of job.

Beyond Wow Plumbing & Drains for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.27
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 19

All 27 Google reviews tagged “Water heater installation”

Barbara9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’ve used Beyond WOW (fka S&D) on big and small jobs for over 10 years and am consistently impressed with their quality of work, insights, and courtesy.

Paid $2,000+Reasonable priceWater heater installation
Kenneth13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

David was professional and did a great job. Thank you.

Not sureWater heater installation
Amy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Aurelio and Carson are amazing! They are both so professional and knowledgeable. I never felt rushed when I was asking questions and they always took their time to provide informative responses to address my questions and concerns. I would most definitely use S&D Plumbing again!

Plumbing leak detectionToilet installationWater heater installation+ Responsiveness+ Punctuality+ Quality
Heather2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★

Angel was very polite and courteous. I received a phone call and email prior to his arrival. Angel and Diego were very informative and answered all of our questions. I appreciate their time and professionalism. 5 stars service.

Water heater installation
Michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My old hot water heater was leaking so I called S&D Plumbing on a recommendation from a friend. They were able to send someone out immediately. Esteban arrived on time, was polite, professional and reviewed the situation. I needed a new Hot Water Heater so he went over my options with me. Within a few hours I had a…

Water heater installation+ Responsiveness+ Punctuality+ Quality
Javier5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kyle was very professional and did an excellent job of presenting me with options to address the issue at hand. He was courteous and answered all my question showing a total grasp of his profession. I will continue to rely on S&D for all my future plumbing needs.

Water heater installation+ Responsiveness+ Punctuality+ Professionalism
will12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have been using S&D for the past 3 or so years. They've replaced our water heater and repaired pipes. They are timely and professional. Last Christmas they fixed a burst pipe same-day. Most recently Esteban was out and he was super helpful, providing us with a lot of information about our older home. We…

Water heater installationPlumbing pipe repairDrain cleaning+ Responsiveness+ Punctuality+ Professionalism
ManojLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Got a notification from the city’s smart water meter that I had a leak and sure enough my water heater was leaking at the base. I called S&D and was able to get a same day appointment with arrival between 9a-6p. I thought it would be a while, but they were here by 1030 and got straight to work! Aurelio and Weston…

Water heater installationService not listed+ Responsiveness+ Punctuality+ Quality
RobertLocal Guide · 128 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called at 12 pm and they were out to see me by 2 pm! Great turn around, friendly staff, and professional. Esteban was very knowledgeable and managed to install the water expansion tank in under 45 mins. Loved the service. Would definitely use them in the future.

Plumbing leak detectionWater heater installation
Henry8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jason, Nick, Carson and Mark at S & D Plumbing were awesome to work with. The communication and hard work was amazing from start to finish. I had them come out to my property and diagnose a draining and fluctuating temp issue. Their inspection was super clear and thorough so I could make a decision on how I wanted…

Water heater installationDrain cleaning+ Responsiveness+ Punctuality+ Quality
irmag13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Both Esteban and Jason were very professional and helpful. Highly recommend S&D Plumbing have used them several times and have always gotten good customer service!

Plumbing leak detectionWater heater installationFaucet repair+ Responsiveness+ Punctuality+ Quality
Milton12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service! I called in the morning and had my hot water heater replaced in the afternoon. Really responsive company. Nick and Coy were total professionals. Thank you!

Water heater installation+ Responsiveness+ Professionalism
Brook2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Water heater was leaking on a Saturday afternoon. I called several places but got no answer. S & D Plumbing was able to come out same day and was here within 40 minutes. The plumber explained the problem, the fix and went over my options. They were able to get a new water heater installed on a Saturday…

Water heater installation+ Responsiveness+ Punctuality+ Quality
Jacqueline2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I am happy to write a review for this plumbing company and specifically for the plumbers Nick and Esteban who recently installed a new water heater in our home after the old one failed. First of all, I want to say that the service provided by S&D was outstanding. From the initial phone call to the completion of the…

Water heater installation+ Responsiveness+ Punctuality+ Quality
Debbie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have used this plumbing co for years. Always have had excellent service.

Faucet installationGarbage disposal installationToilet installation+ Responsiveness+ Punctuality+ Quality
Preston7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Super friendly knowledgeable and on point. If you happen to get Lorenzo as your technician you’ll love in great hands.

Water heater installation+ Responsiveness+ Punctuality+ Quality
DanielleLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Travis and his assistant were honest, hard working, punctual, and really did a great job for us. Will never use another plumber again.

Water heater installation+ Responsiveness+ Punctuality+ Quality
P2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had a water heater issue with an expected replacement. S&D booked my appointment and they were able to come out the same day. After the initial assessment, I was given different options for the replacement along with honest and practical answers for all of my questions. Jorge and Ryan were exceptional. I really…

Water heater installation+ Responsiveness+ Punctuality+ Quality
Darlene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional service. My water heater failed and was leaking water in the garage and out to the street. Same day service. Everything was left very neat and clean.

Water heater installation+ Responsiveness+ Punctuality+ Professionalism
Mel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

S&D Plumbing returned for follow up work. They worked for hours and hours getting the job done in one day. Great service, and they explained every step and how to manage our situation so there are no problems in the future. Love the service....

Water heater installationPlumbing pipe repairShower repair
Vanessa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I would highly recommend S&D Plumbing Company

Water heater installation
Adele6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Flushed my water heater in the garage. Scott & his partner were right on time. Replaced my Tankless Water Heater due to Pflugerville’s winter wonderland. Stayed in the dark to finis the complete tankless. Answered all of my questions as a female so I understood what his job would entail. Most repair guys talk to…

Water heater installationWater heater repairService not listed+ Responsiveness+ Punctuality+ Quality
Johnnye2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We lost power for 3 days in the winter storm, and only found out for certain that the water heater had been severely damaged late the next day, when it thawed and began flooding our side yard. We left what was surely a fairly incoherent message on the S&D voice mail, so called again the next day to be sure S&D had…

Water heater installation
Amanda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Have used S&D for 12 years for all plumbing needs. Great service and workmanship. Office staff is great too. Highly recommend.

Plumbing leak detectionFaucet installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
F.14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Kyle the installer was personable and professional. I would recommend them for any plumbing needs.

Water heater installation+ Responsiveness+ Punctuality+ Quality
CSDragon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Water heater installation+ Responsiveness+ Punctuality+ Quality
Trevor5 years ago★★★★★

Rating only, no written review.

Water heater installation+ Professionalism

Price

$898+88% vs typical sump pump repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 47%Overpriced 6%Not sure 18%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak detection52$228–$542
Drain cleaning47$248–$493
Plumbing pipe repair43$278–$1.2k
Toilet repair37$248–$559
Water heater installation27$1.2k–$2.8k
Faucet repair27$228–$645
Water heater repair23$246–$706
Plumbing leak repair22$251–$654

Compare with