Analyzing 7,273,9057.3M ReviewsFor 20,60220.6K Experts

Experts Reviews · Company report
Big Birge Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%82+19.9Value 14%77+10.9Replies to reviews 7%100+7.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Big Birge Plumbing

Omaha, NE · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 33 sink repair services · 4.9★ from 301 Google reviews

📞 Call (402) 575-0102Request a call backWebsite ↗

Report card

Percentile vs other sink repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Birge Plumbing is better than 88% of sink repair services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Birge Plumbing is better than 82% of sink repair services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big Birge Plumbing is better than 100% of sink repair services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Birge Plumbing is better than 77% of sink repair services.B
77
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Birge Plumbing is better than 100% of sink repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Birge Plumbing is better than 100% of sink repair services.A
100

Reviews for your job

Customers hired Big Birge Plumbing for 8 kinds of job.

Big Birge Plumbing for faucet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$480
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Faucet repair”

TonyaLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Our master toilet was not flushing properly so we had Joe with Big Birge Plumbing out to help us. Joe had the line opened in no time! From start to finish... I was impressed! He was on time, respectful of my home, wore shoe coverings, communicated well and got the job done efficiently. I really appreciate this team!…

Customer photo from Tonya's review
Paid $100–200Great priceToilet repairDrain cleaningFaucet repair
Angeli1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Every time I have called Big Birge Plumbing, I have been pleased with their repairs. Their service crew have always been professional, kind, and quick to respond to our urgency. Rates have increased with the economy. However, if you are looking for reliable reps, we have so far had a history of good reps and…

Paid $600–700Faucet repair
Kiley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I really appreciate them helping out right away. Everyone I interacted with was friendly and professional.

Paid $200–300Reasonable priceFaucet repair
Jennifer10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Second time I’ve used them and they are awesome. Made sure all my plumbing issues were resolved before leaving and cleaned up after themselves.

Paid $400–500Reasonable priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Shelli3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I had a great experience with Big Birge Plumbing today. The service man was timely, polite, neat, and provided excellent repair work.

Reasonable priceFaucet repairPlumbing services
stevenLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Friendly, professional and efficient, James was very good about communicating what the issue was and how he'd resolve it. Also, very respectful of my time, staying quiet with my wife being on a work call, and of my home wearing booties over his shoes to keep our floors clean. Very satisfied with Big Birge - we've used them multiple times.

Customer photo from steven's review
Faucet repair+ Responsiveness+ Punctuality+ Professionalism
JoeLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Cameron Wagner came out the exact time that was quoted, he was friendly , knowledgeable, respectful, professional and explained and repaired the problem expertly. They did exactly what they said and were responsive and reasonable priced. I HIGHLY RECOMMEND

Faucet installationFaucet repairGarbage disposal repair+ Responsiveness+ Punctuality+ Quality
arthur5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Sum it up with fast, friendly, and professional.

Faucet repairToilet repair+ Responsiveness+ Punctuality+ Quality

Price

$480+81% vs typical sink repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 72%Overpriced 6%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing services23—
Toilet repair18$227–$542
Plumbing leak detection16$161–$478
Plumbing pipe repair15$228–$811
Drain cleaning14$248–$493
Faucet installation10$322–$555
Water heater installation10$1.2k–$2.8k
Installation9—

Compare with

Mandel Plumbing logoMandel PlumbingExperts Score 99Omaha · 5.00★ERIC THE PLUMBING REPAIR SERVICES logoERIC THE PLUMBING REPAIR SERVICESExperts Score 98Omaha · 4.98★JTM Plumbing and Drain logoJTM Plumbing and DrainExperts Score 98Omaha · 5.00★