Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts

Experts Reviews · Company report
Big Birge Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%82+19.9Value 14%77+10.9Replies to reviews 7%100+7.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Big Birge Plumbing

Omaha, NE · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 33 sink repair services · 4.9★ from 301 Google reviews

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Report card

Percentile vs other sink repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Birge Plumbing is better than 88% of sink repair services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Birge Plumbing is better than 82% of sink repair services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big Birge Plumbing is better than 100% of sink repair services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Birge Plumbing is better than 77% of sink repair services.B
77
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Birge Plumbing is better than 100% of sink repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Birge Plumbing is better than 100% of sink repair services.A
100

Reviews for your job

Customers hired Big Birge Plumbing for 8 kinds of job.

Big Birge Plumbing for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$811
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 24
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Plumbing pipe repair”

B.C.4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Cameron arrived at my home, diagnosed what was causing my problem and resolved my issue. He was obviously knowledgeable and committed to excellent work.

Reasonable pricePlumbing pipe repair
Greg5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Top-notch service and very reasonably priced. Highly skilled workforce.

Plumbing pipe repair
Tom3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Big Birge Plumbing is a reasonably priced company and their plumber who worked on our pipes was quite competent, personable and very honest. Highly recommend them.

Paid $400–600Reasonable pricePlumbing pipe repairSewer cleaningOutdoor plumbing system repair
Michael15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Needed a water pipe installed at my office on short notice so I could put in a new refrigerator. Joe from Big Birge came, did the work quick, cleaned up afterward, and the cost was reasonable. 10/10 would recommend!

InstallationPlumbing pipe repair
Tim11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Big Birge was able to fit me in their schedule today. Total remove and replace 50 gallon water heater. Everything went smoothly. Done in a 3 hour window. Dennis is knowledgeable and friendly. Glad I called them

Paid $1,000+Reasonable pricePlumbing pipe repairOutdoor plumbing system repair
AndyLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Cameron was great! Thankfully it was a small job but it was done well. Thanks for the quick service

Paid $200–300Reasonable pricePlumbing pipe repair
JamesLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Professional and friendly as always. Top notch work.

Paid $1,000+Reasonable priceToilet repairWater heater installationDrain cleaning
HannahLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I was very impressed with my service from Big Birge plumbing. My technician explained my issue and solution options in great detail and I did not feel pressured to make any unecessary purchases related to my service. Very personable and customer focused!

Reasonable priceToilet repairPlumbing pipe repair
Matt9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Ben was really personable and talked in terms I could understand. He told me all my options in my plumbing situation. I would be happy to recommend not only Big Birge plumbing but also Ben for a plumber.

Reasonable pricePlumbing leak detectionPlumbing pipe repair
Jennifer10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Second time I’ve used them and they are awesome. Made sure all my plumbing issues were resolved before leaving and cleaned up after themselves.

Paid $400–500Reasonable priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Christina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great service and pricing.

Reasonable pricePlumbing pipe repair
Ty7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Big Birge Plumbing did an outstanding job replacing the water lines at one of my rental properties. From start to finish, the entire process was smooth, efficient, and professional. A special shoutout to Cameron, the technician who handled the work — his customer service was top-notch, and his expertise was evident…

Paid $100–200Great pricePlumbing leak detectionPlumbing pipe repair
Nicole1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our first experience with Big Birge was fantastic. From the moment we realized we had a plumbing leak, we had excellent communication with office personnel (Tonya) and were immediately informed of how we were going to fix the problem when our plumber Dennis arrived. We were worried that we wouldn't get a plumber to…

Plumbing leak detectionPlumbing servicesPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I needed to have the water lines and drain moved in a bathroom to accommodate a new vanity. I really appreciate the speed with which the entire project was done - from getting a bid, to scheduling the job, to having the work complete. Couldn't have met nicer guys to work with!

Faucet installationInstallationPlumbing services+ Responsiveness+ Punctuality+ Quality
T3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I messaged Big Birge near the end of the day to come check out my sprinkler system, for what appeared to be several leaks. James came out first thing in the morning the next day. He was fantastic. Friendly, checked everything thoroughly, identified the problem which was thankfully less severe than I thought, and got…

Plumbing leak detectionOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality

Price

$480+81% vs typical sink repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 72%Overpriced 6%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing services23—
Toilet repair18$227–$542
Plumbing leak detection16$161–$478
Plumbing pipe repair15$228–$811
Drain cleaning14$248–$493
Faucet installation10$322–$555
Water heater installation10$1.2k–$2.8k
Installation9—

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