Experts Reviews · Company report
Big Birge Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%82+19.9Value 14%77+10.9Replies to reviews 7%100+7.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Big Birge Plumbing

Omaha, NE · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 33 sink repair services · 4.9★ from 301 Google reviews

Report card

Percentile vs other sink repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Birge Plumbing is better than 88% of sink repair services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Birge Plumbing is better than 82% of sink repair services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big Birge Plumbing is better than 100% of sink repair services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Birge Plumbing is better than 77% of sink repair services.B
77
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Birge Plumbing is better than 100% of sink repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Birge Plumbing is better than 100% of sink repair services.A
100

Reviews for your job

Customers hired Big Birge Plumbing for 8 kinds of job.

Big Birge Plumbing for plumbing services

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–200
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing services”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.94%

All 23 Google reviews tagged “Plumbing services”

MichaelLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

They arrived within a couple hours of my call and repaired the sink drain and snaked the lines to remove a clog. Great service.

Paid $200–400Reasonable priceDrain cleaningPlumbing services
Kirsten10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We’ve used Big Birge plumbing for jobs both big and small, and it’s been great every time. All their technicians have been knowledgeable and friendly, and we’ll continue to use them in the future.

Reasonable priceGeneral constructionInstallationToilet installation
TimLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Andrew was great to work with. On time, and laid out the costs upfront and was super professional. Also got to see David Johansen, who had serviced our home previously. Highly recommend!

Reasonable priceToilet repairPlumbing services
clfjl9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I was very pleased with Cameron, a plumber with Big Birge Plumbing. He cabled my line all the way to the street. I could see the picture on the screen of the pipes. Cameron explained everything very well. I have found a new plumber!

Paid $400–500Reasonable pricePlumbing services
TonyaLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Our master toilet was not flushing properly so we had Joe with Big Birge Plumbing out to help us. Joe had the line opened in no time! From start to finish... I was impressed! He was on time, respectful of my home, wore shoe coverings, communicated well and got the job done efficiently. I really appreciate this team!…

Customer photo from Tonya's review
Paid $100–200Great priceToilet repairDrain cleaningFaucet repair
Tyler1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had an RO and Water Softener installed and I couldn't recommend Big Birge enough for all your needs. I've spoken with the owner and the service manager to get questions answered that I had before my install. I felt like I was being a pain in their butt asking all these questions but they were super friendly about…

Reasonable priceInstallationPlumbing services
Adam7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Wonderful! Showed up earlier than the appointment time window, the tech was very polite, kind, knowledgeable, and transparent. With everything being done. I would absolutely use these guys again and recommend to anyone in need of anything Plumbing service related.

Paid $1,000+Reasonable pricePlumbing leak detectionPlumbing servicesSump pump installation
Lauren11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

So easy to work with, came out as soon as they could and addressed our problem. Very thorough and explained everything with our new washer line. So polite and great!

Paid $700–800Great pricePlumbing services
Michael8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great service. Very professional.

Paid $100–200Reasonable pricePlumbing services
Jennifer10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Second time I’ve used them and they are awesome. Made sure all my plumbing issues were resolved before leaving and cleaned up after themselves.

Paid $400–500Reasonable priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
JenniferLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Terrific experience today with Big Birge Plumbing. The technician cleared out my clogged kitchen pipes, but what made the experience stand out was that he did so with clear explanations and a willingness to answer questions. He also told me what everything would cost upfront before beginning work. I love that. Thanks for the excellent service!

Paid $200–300Reasonable pricePlumbing services
Shelli3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I had a great experience with Big Birge Plumbing today. The service man was timely, polite, neat, and provided excellent repair work.

Reasonable priceFaucet repairPlumbing services
MichaelLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Ben was amazing! communicative, helpful, and thorough.

Paid $300–400Reasonable pricePlumbing leak detectionPlumbing services
Vicki1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Follow up on this review -- The issue was resolved. The company was very kind to issue a refund for the amount we were charged in excess of what we were quoted over the phone. For their attention to customer satisfaction and for their follow-through I would definitely use this company again. This review is not for…

OverpricedPlumbing services
greg10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service and quick repairs

Paid $1,000+Not surePlumbing services
Jennifer11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ben at Big Birge was excellent. I called at around 2pm and he was out within a half hour! Same day service, awesome! He quickly and easily made the repair and was polite, courteous, and respectful.

Paid $300–400Great pricePlumbing services
Sarah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The technician did a great job! He quickly identified and fixed the problem with our garbage disposal.

Paid $1–100Reasonable pricePlumbing servicesGarbage disposal repair
Harold2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service, prompt, and efficient. The Office Administrator/Customer Service Representative was friendly, helpful, and informative. She was able to establish a timely service call. The Plumber James, was professional, courteous, and also efficient. He promptly identified the problem as being with the toilet tank.…

Plumbing services+ Responsiveness+ Professionalism
Russ9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Carson and Cameron were both very professional and easy going. There wasn’t a lot of space to dig the trench we needed and when there was issues, Brad was contacted and he came to finish off the rest, due to the area being a tricky one. Not only did they get the job done, they did it with a few hurdles being thrown…

InstallationPlumbing services+ Responsiveness+ Punctuality+ Quality
Nicole1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our first experience with Big Birge was fantastic. From the moment we realized we had a plumbing leak, we had excellent communication with office personnel (Tonya) and were immediately informed of how we were going to fix the problem when our plumber Dennis arrived. We were worried that we wouldn't get a plumber to…

Plumbing leak detectionPlumbing servicesPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I needed to have the water lines and drain moved in a bathroom to accommodate a new vanity. I really appreciate the speed with which the entire project was done - from getting a bid, to scheduling the job, to having the work complete. Couldn't have met nicer guys to work with!

Faucet installationInstallationPlumbing services+ Responsiveness+ Punctuality+ Quality
Kelly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

"James was great. Looked at all possibilities of the leak and provided his recommended solutions. Hope this takes care of it."

Plumbing leak detectionPlumbing servicesToilet repair+ Responsiveness+ Punctuality+ Quality
kerry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Rating only, no written review.

Reasonable priceSump pump repairPlumbing services

Price

$480+81% vs typical sink repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 72%Overpriced 6%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing services23—
Toilet repair18$227–$542
Plumbing leak detection16$161–$478
Plumbing pipe repair15$228–$811
Drain cleaning14$248–$493
Faucet installation10$322–$555
Water heater installation10$1.2k–$2.8k
Installation9—

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