Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Google reviewers rate Big Branch Tree Service 4.9 out of 5 stars based on 265 reviews, with the owner responding to 83% of feedback. Customers frequently cite professional crews, punctual arrival, efficient tree removal and stump grinding, thorough cleanup, and reasonable pricing. Recurring themes include clear communication and careful property protection during work. A common criticism involves unreturned calls or significant delays in scheduling estimates, particularly for smaller jobs.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
265 Google reviews we collected
Phrases our text analysis found in 237 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 237 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional and thorough will definitely use again and tell anyone who needs your services about you thanks MG”
“Communication prompt and clear, service excellent, professional and thorough workers”
“I took out the tree trim the tree that was hanging over the fence ground the stump did an outstanding job!”
“They cleaned up everything including blowing off the roof and even took a picture of a damaged shingle ( squirrel ).”
“I absolutely recommend this company and will use them again in the future.”
“Big Branch always does a great job for a fair price, efficient and courteous.”
“Recd 1 call back regarding someone coming to do an estimate and NOTHING after that.”
“The team listened to what I wanted and asked questions before cutting to be sure they were only trimming as much as I wanted trimmed.”
“Their pricing was fair and transparent, with no surprises or hidden fees.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Big Branch Tree Service for 4 kinds of job. Pick one to see what they paid and said.
I live in a scambia county, florida, and I just saw one of your trucks and wanted to say, thank you for coming up here and giving us a hand
Very professional and thorough will definitely use again and tell anyone who needs your services about you thanks MG
Highly recommended! Communication prompt and clear, service excellent, professional and thorough workers
The work team [Mark & company] were all: professional, coordinated, accommodating, and above all safe. The job involved cutting down two large and one small Washington palm trees, two large Sago palms, grinding the associated stumps, then trimming numerous trees away from the house. All work was completed in…
I wouldn’t use anyone else!! I took out the tree trim the tree that was hanging over the fence ground the stump did an outstanding job!!
Always quick, professional and tidy. Reasonably priced. I use them for all my tree services.
| Job | Reviews | Category typical |
|---|---|---|
| Tree removal | 61 | — |
| Tree trimming & pruning | 53 | — |
| Tree stump grinding | 35 | — |
| Tree stump removal | 30 | — |
4.9 ★★★★★ 265 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I live in a scambia county, florida, and I just saw one of your trucks and wanted to say, thank you for coming up here and giving us a hand
Thank you so much! We are happy to assist with the clean up <3
Very professional and thorough will definitely use again and tell anyone who needs your services about you thanks MG
Thank you so much Mr. Gunderson, we really appreciate your business and kind words!
Highly recommended! Communication prompt and clear, service excellent, professional and thorough workers
Thank you Amy, you were a pleasure to work for and we really appreciate your business!
The work team [Mark & company] were all: professional, coordinated, accommodating, and above all safe. The job involved cutting down two large and one small Washington palm trees, two large Sago palms, grinding the associated stumps, then trimming numerous trees away from the house. All work was completed in about one hour. The crew handled the job efficiently and in a timely manner. Thanks to all involved. We have used this company numerous times and we will hire them for future work!
We truly appreciate your repeat business Mr. Messervy!
I wouldn’t use anyone else!! I took out the tree trim the tree that was hanging over the fence ground the stump did an outstanding job!!
Thank you so much Mr. Walker, we really appreciate your business as always!
Always quick, professional and tidy. Reasonably priced. I use them for all my tree services.
Thank you so much, we appreciate your repeat business!
Your guys did an excellent job. They worked very hard and left my yard spotless.
Thank you so much for your business Ms. Carroll, we really appreciate it!
Big Branch has done work for me at least three times. The work is always great. They work so well as a team, get everything done quickly and the clean is spectacular! Oh, and their prices are reasonable. I highly recommend this team!
Thank you so much Chris, we always appreciate your repeat business. You are always such a pleasure to work for!
Can't say enough about Mark and his crew who did tree work for us today. Professional, respectful, cleaned up everything so nicely. Definitely will use Big Branch again.
Thank you so much Ms. Carter, we really appreciate your business!
Excellent service and, just as importantly, conscientious care for our property. Highly recommend.
Thank you so much for your repeat business Mr. Bodden, you are always a pleasure to work with!
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
