Experts Reviews · Company report
Big Branch Tree Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Big Branch Tree Service

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 49 tree trimming services · 4.9★ from 265 Google reviews

Report card

Percentile vs other tree trimming services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Branch Tree Service is better than 92% of tree trimming services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Branch Tree Service is better than 85% of tree trimming services.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big Branch Tree Service is better than 91% of tree trimming services.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Branch Tree Service is better than 100% of tree trimming services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Branch Tree Service is better than 100% of tree trimming services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Branch Tree Service is better than 100% of tree trimming services.A
100

Reviews for your job

Customers hired Big Branch Tree Service for 4 kinds of job.

Big Branch Tree Service for tree stump grinding

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.35
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Tree stump grinding”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 32
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 35 Google reviews tagged “Tree stump grinding”

Amy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Highly recommended! Communication prompt and clear, service excellent, professional and thorough workers

Reasonable priceTree stump grindingTree trimming & pruningTree removal
J.Local Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The work team [Mark & company] were all: professional, coordinated, accommodating, and above all safe. The job involved cutting down two large and one small Washington palm trees, two large Sago palms, grinding the associated stumps, then trimming numerous trees away from the house. All work was completed in…

Reasonable priceTree stump grindingTree removal
Allen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I wouldn’t use anyone else!! I took out the tree trim the tree that was hanging over the fence ground the stump did an outstanding job!!

Reasonable priceTree stump grindingTree stump removalTree trimming & pruning
Jeanne7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Your guys did an excellent job. They worked very hard and left my yard spotless.

Great priceTree stump grindingTree stump removal
christina12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Big Branch has done work for me at least three times. The work is always great. They work so well as a team, get everything done quickly and the clean is spectacular! Oh, and their prices are reasonable. I highly recommend this team!

Great priceTree stump grindingTree stump removalTree trimming & pruning
Jersey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I love Big Branch Tree Service. Carlee and Doug have great customer service. The jobs I have had done are so quick and the prices are outstanding! I have been watching the city trim trees around power lines for a week, 2 trimming trucks and a pickup truck. They have yet to pick up any of the debris. Big Branch…

Great priceTree stump grindingTree removal
Thomas7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This is the second time I have used Big Branch. Both experiences were great. The crew was efficient and easy to get along with, answered questions, etc . I appreciated Doug's itemized list of things to be done. And Mark was is great leader and worker. Next time I need tree service, BB will be my first--and only--call!

Reasonable priceTree stump grindingTree trimming & pruningTree removal
PatrickLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Had these folks out to take care of a large dead maple. They also took care of a couple small stumps and a small tree that has died next to the maple free of charge! Just a really nice thing to do without me having to ask. In and out like they were never here and cleaned up everything great.

Tree stump grindingTree removal
E.10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

These guys are really professional, fast and reasonably priced. I have used them in the past and when I need tree work done they are the only one I call.

Great priceTree stump grindingTree removal
Curtis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

Good job but the supports pads for the bucket lift was did not have any boards placed underneath them to protect the grass as were laid down on the grass on the other side of the tree.

Reasonable priceTree stump grindingTree stump removalTree removal
PeterLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Fast, clean and awesome crew. They really cleaned up everything I was shocked at how fast they went, safe and clean up was too notch

Great priceTree stump grindingTree stump removal
Marcie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Overall very satisfied with the service provided. Had 12 trees removed two stumps ground and a few trees trimmed. Big Branch was very considerate with our property. They confirmed where our septic tank was located, took care to use pads to protect the grass, and was careful not to disturb our neighbors cherished…

Reasonable priceTree stump grindingTree trimming & pruningTree removal
Monica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Reasonably priced, professionally done. Would use this service again.

Reasonable priceTree stump grindingTree removal
Ken8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have used Big Branch several times, and without fail they show up on time, are the best in the business, are courteous and professional and always go the extra mile.

Reasonable priceTree stump grindingTree removal
Kathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I highly recommend Big Branch Tree Service , very professional crew , on time, polite and answered all questions, left property very clean after tree removal Thank You !

Great priceTree stump grindingTree removal
Noreen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have used them for years. Always professional.

Tree stump grindingTree removal+ Responsiveness+ Punctuality+ Quality
Karen17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Absolutely the one of the best companies I've had the pleasure of doing business with. The staff and crew are pleasant, prompt and take extreme care to detail. This is the second time I have used them and will continue to utilize their services when ever I need tree work. I highly recommend them.

Tree stump grindingTree trimming & pruningTree removal+ Responsiveness+ Punctuality+ Quality
Roy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

The whole crew did a wonderful job , & very professional . I highly recommend them to anyone need their tree removed & the price is very reasonable. Thanks ! Big Branch TreeService 👍

Tree removalTree stump grinding+ Professionalism
duckie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They have always been there when I needed tree service. They are very professional, friendly and proficient in their work. They clean up afterwards and leave your property looking great. They are very pleasant to work with.

Tree stump removalTree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
DavidLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My self and my wife could not be happier with the service that was provided. We had two large dead trees and an extremely overgrown live oak that was on top of the roof and over the pool of the house we just bought. The crew was able to clear and remove all debris while causing no damage in a very timely manner. The…

Tree removalTree stump grindingTree trimming & pruning+ Punctuality+ Quality+ Professionalism
JLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend Chris and his team! Always impressed with their professionalism, from scheduling with Carlee and the great care they take getting the job done. EXCELLENT communication from start to finish!!

Tree stump removalTree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
Pog13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Charlee and his Team was straight to the point stuck to price and very Professional. The Team for you.

Tree stump removalTree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
Katie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The guys in their team did a wonderful job clearing out our very overgrown backyard. They went above and beyond what I expected and checked with me often to make sure I was happy with the finished product. Outstanding work and customer service!

Tree stump removalTree removalTree stump grinding+ Punctuality+ Quality+ Professionalism
Nugget2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The crew was prompt, polite, professional and truly amazing at their talent to remove that huge sweet gum tree ! They were awesome .

Tree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
MitchLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They are the best I have ever used...I would recommend them to all my friends...

Tree stump removalTree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
DEBORAH3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a large rotten tree with a hugh broken branch hanging over my house. I call Big Branch Tree Service they pick up right away and sent someone out quick to look at it and give me a quote very quick they don't play around very professional. Schedule the day and time came out did the work very pleased with them. I…

Tree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
Matt3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Highly recommend, very professional group of people. They are very quick and efficient and go above and beyond to take care of their customers.

Tree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
Giovanna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys were great. They came exactly when they said they would, and did everything they promised to do. The team worked very well together, and very professional. They took two very large trees down in our front yard. I would highly recommend them to anybody looking to take large trees down. Their price was fair and very competitive.

Tree stump removalTree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
Ashley10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Big Branch was very responsive, communicated every step of the way and was fantastic quality with the lowest price after getting multiple estimates. Will absolutely use again!

Tree stump removalTree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
Jeanne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The entire crew worked together like a well oiled machine. Professional and polite. I had no clue they placed large yard protectors sheets down so their heavy equipment wouldn’t tear up the yard, a real bonus. Through clean up and beautiful job with the tree trimming - artistically finished. Thank you all for an…

Tree removalTree stump grindingTree trimming & pruning+ Responsiveness+ Punctuality+ Quality
TerryLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Chris and Carlee - Your team was exceptional. They rolled in and knocked-out the work in short order. During the AM walk-through, I voiced my concern regarding the need to operate on two adjacent properties. Less a few tire tracks on the community center property, you would not have known the heavy equipment was…

Tree stump removalTree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
jhon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Great priceTree stump grindingTree stump removalTree trimming & pruning
Ann2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Great priceTree stump grindingTree removal
T3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Tree stump grindingTree trimming & pruning
KimberlyLocal Guide · 2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Tree plantingTree stump grinding+ Professionalism+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 53%Overpriced 0%Not sure 3%

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