Experts Reviews · Company report
Big Branch Tree Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Big Branch Tree Service

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 49 tree trimming services · 4.9★ from 265 Google reviews

Report card

Percentile vs other tree trimming services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Branch Tree Service is better than 92% of tree trimming services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Branch Tree Service is better than 85% of tree trimming services.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big Branch Tree Service is better than 91% of tree trimming services.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Branch Tree Service is better than 100% of tree trimming services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Branch Tree Service is better than 100% of tree trimming services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Branch Tree Service is better than 100% of tree trimming services.A
100

Reviews for your job

Customers hired Big Branch Tree Service for 4 kinds of job.

Big Branch Tree Service for tree stump removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Tree stump removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 36
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 30 Google reviews tagged “Tree stump removal”

Allen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I wouldn’t use anyone else!! I took out the tree trim the tree that was hanging over the fence ground the stump did an outstanding job!!

Reasonable priceTree stump grindingTree stump removalTree trimming & pruning
Jeanne7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Your guys did an excellent job. They worked very hard and left my yard spotless.

Great priceTree stump grindingTree stump removal
christina12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Big Branch has done work for me at least three times. The work is always great. They work so well as a team, get everything done quickly and the clean is spectacular! Oh, and their prices are reasonable. I highly recommend this team!

Great priceTree stump grindingTree stump removalTree trimming & pruning
Mitchell1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent service and, just as importantly, conscientious care for our property. Highly recommend.

Not sureTree stump removalTree removal
Curtis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

Good job but the supports pads for the bucket lift was did not have any boards placed underneath them to protect the grass as were laid down on the grass on the other side of the tree.

Reasonable priceTree stump grindingTree stump removalTree removal
PeterLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Fast, clean and awesome crew. They really cleaned up everything I was shocked at how fast they went, safe and clean up was too notch

Great priceTree stump grindingTree stump removal
Joshua7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I don’t do many reviews but I had to for Big Branch Tree Service. My elderly mom was needing six dead trees cut down (4 of which were large). On top of that all six trees were near her sheds and power lines. I had never used Big Branch Tree before but they had the best quote, they showed up within a week after I…

Great priceTree stump removalTree removal
LynnLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Big Branch is the best tree service. They are all so professional. The team arrives on time. They are more than willing to answer any and all questions you might have. The work is neat and clean. The yard is left immaculate. Prices are fair. Big Branch is the only tree service I will call.

Tree stump removalTree removal+ Responsiveness+ Punctuality+ Quality
duckie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They have always been there when I needed tree service. They are very professional, friendly and proficient in their work. They clean up afterwards and leave your property looking great. They are very pleasant to work with.

Tree stump removalTree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
JLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend Chris and his team! Always impressed with their professionalism, from scheduling with Carlee and the great care they take getting the job done. EXCELLENT communication from start to finish!!

Tree stump removalTree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
Pog13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Charlee and his Team was straight to the point stuck to price and very Professional. The Team for you.

Tree stump removalTree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
Katie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The guys in their team did a wonderful job clearing out our very overgrown backyard. They went above and beyond what I expected and checked with me often to make sure I was happy with the finished product. Outstanding work and customer service!

Tree stump removalTree removalTree stump grinding+ Punctuality+ Quality+ Professionalism
MitchLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They are the best I have ever used...I would recommend them to all my friends...

Tree stump removalTree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
Giovanna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys were great. They came exactly when they said they would, and did everything they promised to do. The team worked very well together, and very professional. They took two very large trees down in our front yard. I would highly recommend them to anybody looking to take large trees down. Their price was fair and very competitive.

Tree stump removalTree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
Ashley10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Big Branch was very responsive, communicated every step of the way and was fantastic quality with the lowest price after getting multiple estimates. Will absolutely use again!

Tree stump removalTree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
TerryLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Chris and Carlee - Your team was exceptional. They rolled in and knocked-out the work in short order. During the AM walk-through, I voiced my concern regarding the need to operate on two adjacent properties. Less a few tire tracks on the community center property, you would not have known the heavy equipment was…

Tree stump removalTree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
DesereeLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

From start to finish, working with Big Beanch Tree Service was easy, quick and affordable. They were able to come out and provide a quote within days of contact and a follow up email with the written estimate was provided. Contacting Chris for the estimate was easy and chatting with Carlee to finalize details along…

Tree stump removalTree removalTree trimming & pruning+ Responsiveness+ Punctuality+ Quality
DEBBIE7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They are a great crew! I had 3 trees removed and my yard looks like the trees were never there. I had two trees leaning over my neighbors yard and they cleaned them way up and now they look so healthy. Super Great Company. Will recommend them anytime. Thanks Guys. Great Job!

Tree stump removalTree removalTree trimming & pruning+ Professionalism
Marcus5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Your yard is a priority to the crew working your job. Unbelieve clean-up.. If you take pride in your property , Big Branch is the one !!

Tree stump removalTree removalTree trimming & pruning+ Responsiveness+ Punctuality+ Quality
Joann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Troy and his Big Branch crew were amazing! Very reasonably priced for the large job we had. They were punctual, worked diligently and cleaned up the whole area they worked around. I will definitely use them for any future jobs and recommend them to our family and friends!

Tree stump removalTree removalTree trimming & pruning+ Punctuality+ Quality+ Professionalism
susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had a dead tree to be removed that was quite close to the fence and the neighbor's property as well as a couple of stumps in our yard. The guys arrived when they said they would. They worked quickly and took care not to damage any nearby shrubs or potted plants. They were able to work around other trees and…

Tree stump removalTree removal
William2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Again I have had the pleasure of Big Branch Tree service. One can tell that they are a well oiled crew. They arrived, alerted the home owner and began their task. Everyone has a task and goes to it: trimming branches, falling tress, stump grinding and clean up. When they leave it appears you would not know that they were even there. My thanks

Tree stump removalTree trimming & pruning+ Responsiveness+ Punctuality+ Professionalism
McConn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Big Branch removed one dead tree and three stumps in my yard. The crew was friendly and extremely efficient. Did an exceptional job of not leaving behind any mess. I would certainly recommend them. Sam M

Tree stump removalTree removal+ Professionalism
RaymondLocal Guide · 189 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Good communication and very quick work. Had 3 trees removed and 1 stump grind. Very reasonable prices.

Tree stump removalTree removal+ Responsiveness+ Professionalism+ Value
Tom2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Great service. Good pricing. Very profession and competent workers.

Tree stump removalTree removalTree trimming & pruning
Linda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

This is a copy of the email that I sent to Big Branch after they completed the job at my property: We just want to take the time to commend your crew on such an outstanding job.They were professional, polite, respectful, and hard-working from the time they hit the ground until the time they left. We are extremely…

Tree stump removalTree removalTree trimming & pruning+ Responsiveness+ Punctuality+ Quality
jhon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Great priceTree stump grindingTree stump removalTree trimming & pruning
SusanLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Tree stump removalTree removal+ Responsiveness+ Punctuality+ Quality
Linda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Tree stump removalTree removalTree trimming & pruning+ Responsiveness+ Punctuality+ Quality
Rebecca5 years ago★★★★★

Rating only, no written review.

Tree stump removalTree removal+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 53%Overpriced 0%Not sure 3%

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