Experts Reviews · Company report
Big Branch Tree Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Big Branch Tree Service

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 49 tree trimming services · 4.9★ from 265 Google reviews

Report card

Percentile vs other tree trimming services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Branch Tree Service is better than 92% of tree trimming services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Branch Tree Service is better than 85% of tree trimming services.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big Branch Tree Service is better than 91% of tree trimming services.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Branch Tree Service is better than 100% of tree trimming services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Branch Tree Service is better than 100% of tree trimming services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Branch Tree Service is better than 100% of tree trimming services.A
100

Reviews for your job

Customers hired Big Branch Tree Service for 4 kinds of job.

Big Branch Tree Service for tree trimming & pruning

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Jobs reviewedHow many Google reviews are tagged with this job.53
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Tree trimming & pruning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 40
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 53 Google reviews tagged “Tree trimming & pruning” · showing 20

Amy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Highly recommended! Communication prompt and clear, service excellent, professional and thorough workers

Reasonable priceTree stump grindingTree trimming & pruningTree removal
Allen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I wouldn’t use anyone else!! I took out the tree trim the tree that was hanging over the fence ground the stump did an outstanding job!!

Reasonable priceTree stump grindingTree stump removalTree trimming & pruning
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Always quick, professional and tidy. Reasonably priced. I use them for all my tree services.

Reasonable priceTree trimming & pruning
christina12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Big Branch has done work for me at least three times. The work is always great. They work so well as a team, get everything done quickly and the clean is spectacular! Oh, and their prices are reasonable. I highly recommend this team!

Great priceTree stump grindingTree stump removalTree trimming & pruning
SusanLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Can't say enough about Mark and his crew who did tree work for us today. Professional, respectful, cleaned up everything so nicely. Definitely will use Big Branch again.

Great priceTree trimming & pruning
L2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had 2 trees trimmed and thinned out. Absolutely fabulous job. The crew was courteous, on time, and professional. I absolutely recommend this company and will use them again in the future.

Reasonable priceTree trimming & pruning
DanielLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Big Branch always does a great job for a fair price, efficient and courteous.

Reasonable priceTree trimming & pruningTree removal
MattLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We recently hired Big Branch Tree Service in Jacksonville, Florida, and I couldn't be happier with the experience. From the initial estimate to the final cleanup, their team demonstrated true professionalism and attention to detail. They arrived exactly when promised, worked efficiently throughout the project, and…

Great priceTree trimming & pruning
Cindy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Doug’s team at Big Branch Tree Service did an excellent job trimming and pruning several large trees in my yard that badly needed it! The pricing was very fair and competitive for the work performed. I was very particular about how much I wanted trimmed from each of the trees. The team listened to what I wanted and…

Reasonable priceTree trimming & pruning
Thomas7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This is the second time I have used Big Branch. Both experiences were great. The crew was efficient and easy to get along with, answered questions, etc . I appreciated Doug's itemized list of things to be done. And Mark was is great leader and worker. Next time I need tree service, BB will be my first--and only--call!

Reasonable priceTree stump grindingTree trimming & pruningTree removal
JasonLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I needed 2 dead pine trees cut down and 2 queen palms trimmed. The crew had all the big equipment to get the job done in less than an hour. Everyone was super friendly and professional. They efficiently loaded up all the cuttings to haul away and cleaned up, blowing debris off the roof and raking the grass. You…

Reasonable priceTree trimming & pruningTree removal
Jimmie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Outstanding service! The team assigned to remove broken branches over my driveway were most professional and safety oriented. The removal of said branches and cleanup were, again, outstanding.

Tree trimming & pruning
Marcie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Overall very satisfied with the service provided. Had 12 trees removed two stumps ground and a few trees trimmed. Big Branch was very considerate with our property. They confirmed where our septic tank was located, took care to use pads to protect the grass, and was careful not to disturb our neighbors cherished…

Reasonable priceTree stump grindingTree trimming & pruningTree removal
Charles4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

From the time we called all the way through the completion of the work, the Big Branch team was courteous, professional, and thorough. We are happy and loyal Big Branch customers!

Great priceTree trimming & pruning
ErikaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The guys came in right to work, I turned around they were all cleaned up and putting my fence panel back on! They even put my decor back up on my fence for me.

Reasonable priceTree trimming & pruning
Karen17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Absolutely the one of the best companies I've had the pleasure of doing business with. The staff and crew are pleasant, prompt and take extreme care to detail. This is the second time I have used them and will continue to utilize their services when ever I need tree work. I highly recommend them.

Tree stump grindingTree trimming & pruningTree removal+ Responsiveness+ Punctuality+ Quality
EdLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent customer service. On time, task accomplished and cleanup was outstanding. Highly recommended.

Tree trimming & pruning+ Punctuality+ Quality+ Professionalism
Brandon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Everything about this company is amazing all the way up to the owners. They went above and beyond my expectations. I would recommend this company to anyone who needs any sort of tree service.

Tree trimming & pruning+ Responsiveness+ Punctuality+ Quality
Judy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service. Very efficient, no residue to clean up. Would highly recommend them

Tree trimming & pruning+ Responsiveness+ Punctuality+ Quality
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Hired Big Branch to go to 3 rental properties and trim several trees. Stayed and watched the crew and was completely amazed just how great of a job they did. Every member of the crew was friendly and was very pleased with their work. Left the yards literally clean and hauled all of the branches away. Will definitely use this company again.

Tree trimming & pruning+ Punctuality+ Quality+ Professionalism

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 53%Overpriced 0%Not sure 3%

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