Analyzing 6,746,4756.7M ReviewsFor 19,05219.1K Experts

Experts Reviews · Company report
Big Brand Tire & Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%62+15Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty89−1.1Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Big Brand Tire & Service

North Las Vegas, NV · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 39 tire repair shops · 4.6★ from 361 Google reviews

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Report card

Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Brand Tire & Service is better than 75% of tire repair shops.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Brand Tire & Service is better than 62% of tire repair shops.B
62
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big Brand Tire & Service is better than 89% of tire repair shops.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Brand Tire & Service is better than 100% of tire repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Brand Tire & Service is better than 100% of tire repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Brand Tire & Service is better than 73% of tire repair shops.B
73

Reviews for your job

Customers hired Big Brand Tire & Service for 8 kinds of job.

Big Brand Tire & Service for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.33
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 44/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#20 / 20

All 6 Google reviews tagged “Oil change”

SLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Was referred by a friend. Mostly interacted with Tomas. Needed a tire looked at that was losing air, oil and filter change and general inspection prior to a long trip. A couple of weeks later, attempted to have a grille guard installed on my truck. Unable to install due to details beyond their control but throughout…

Air & cabin filter replacementGeneral repairs & maintenanceOil change
ThomasLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Mike the manager this is for you, 5/11/22 My girl took her car to Value Auto Service 2304 E Craig rd. for an oil change. To start with Tomas put in Synthetic Oil (more expensive) in a 17 year old Hyundai Santa FE. My girl was told this was the last oil she used. (questionable) I asked to see her last service…

Oil change
C1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very good service Justin is a professional he knows what he's talking about Appreciate thses guys ...

General repairs & maintenanceOil changeSteering & suspension repair+ Professionalism
alexys1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Chris was great. Awesome customer service and serviced everything that I needed done.

Air & cabin filter replacementOil change+ Professionalism+ Value
Rebecca4 years ago★★★★★

Rating only, no written review.

ElectricalOil change+ Punctuality
BrianLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General repairs & maintenanceOil changeService not listed+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 61%Reasonable 35%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance36—
Auto tire replacement17—
Tire rotations9—
Auto maintenance8—
Vehicle safety inspection6—
Oil change6—
Auto battery replacement3—
Auto brake repair3—

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