Analyzing 6,746,4756.7M ReviewsFor 19,05219.1K Experts
Google reviewers rate Big Brand Tire & Service 4.6 out of 5 based on 361 reviews, with the owner responding to 81 percent of them. Customers frequently praise the shop for fast, friendly service, honest pricing, and technicians who avoid unnecessary repairs while clearly explaining vehicle issues. However, some low-star reviews cite dissatisfaction with billing practices, such as unexpected diagnostic fees, and complaints about missed details like missing valve caps or unresolved tire leaks after installation.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
361 Google reviews we collected
Phrases our text analysis found in 278 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 278 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This particular shop has really good technicians who do professional work in a timely manner.”
“The employees are rude, unprofessional and incompetent.”
“Great store, friendly staff and very quick service.”
“Tire rums had slow air leak since install because they only have the 35# valve stems and do NOT replace stems.”
“…’s amazing it’s cool and with this menopause I really appreciate the good work Thank you guys for being so nice every time I called and assuring me it…”
“Still didn't fix temperature gauge, so next they said she needed transmission service and I added for her to get brakes done.”
“…going on with my AC and I appreciated that he gave me a quote It was fair and I’ll be dropping my car off on Monday.…”
“I got ripped off about $800 or more here and will not be returning.”
“I would definitely recommend this location if you need service in the area.”
“I don't recommend this shop to anyone, especially military active or retired.”
“Excellent customer service and extremely trustworthy.”
“am very unhappy with the service and dont appreciate your mechanics lying to try and sell services which are not required because they feel the lady…”
“Brandon was friendly, explained everything that wasn’t explained before and I was in and out!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Big Brand Tire & Service for 8 kinds of job. Pick one to see what they paid and said.
Large chain shops vary in performance based on the technicians they employ. This particular shop has really good technicians who do professional work in a timely manner. They don’t try to upcharge or pressure you into a sale. I was happy with the work they performed and with how they treated me as a customer.
Big Brand were absolutely fantastic. They gave me a full and complete explanation of what was going on with my car. Excellent customer service and extremely trustworthy.
Great store, friendly staff and very quick service. I would absolutley recommend their services.
They worked within my budget, and got me a loan, for the 4 tires and alignment 3 months payments if I don't miss any payments, then I'm oasis off. Couldn't be happier.
Came to Big Brand thinking I needed new brakes and rotors and full ready to pay for that. I also thought I needed tires. They checked out my car and saw I didn’t need anything. Brakes and Rotors are fine and tires are great! They didn’t charge me anything! Very honest business and not seeking to upcharge anyone.…
Brandon and his team took care of my truck and the service was fast, they had me in and out in no time 🫡
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 36 | — |
| Auto tire replacement | 17 | — |
| Tire rotations | 9 | — |
| Auto maintenance | 8 | — |
| Vehicle safety inspection | 6 | — |
| Oil change | 6 | — |
| Auto battery replacement | 3 | — |
| Auto brake repair | 3 | — |
4.6 ★★★★★ 361 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Large chain shops vary in performance based on the technicians they employ. This particular shop has really good technicians who do professional work in a timely manner. They don’t try to upcharge or pressure you into a sale. I was happy with the work they performed and with how they treated me as a customer.
Good work
Thank you, Carla, for your 5-star rating! We appreciate your support and are glad to have you with us. If you have any thoughts or suggestions, feel free to share. As a reminder, we offer these free services to keep your vehicle running smoothly: ✅Free Flat Tire Repairs ✅Free Brake Inspections ✅Free Alignment Checks ✅Free Cooling System Inspections ✅Free Engine Checks ✅Free Tire Rotations ✅Free Battery and Charging System Checks Visit us again at our North Las Vegas location, or schedule your next appointment online at bigbrandtire.com. If you have any questions or need assistance, feel free to reach out to us at [email protected]. We look forward to seeing you again!
Big Brand were absolutely fantastic. They gave me a full and complete explanation of what was going on with my car. Excellent customer service and extremely trustworthy.
Thanks, Joanna! We're glad you found our customer service excellent and trustworthy. We look forward to serving you again! As a reminder, we offer these free services to keep your vehicle running smoothly: ✅Free Flat Tire Repairs ✅Free Brake Inspections ✅Free Alignment Checks ✅Free Cooling System Inspections ✅Free Engine Checks ✅Free Tire Rotations ✅Free Battery and Charging System Checks Visit us again at our North Las Vegas location, or schedule your next appointment online at bigbrandtire.com. If you have any questions or need assistance, feel free to reach out to us at [email protected]. We look forward to seeing you again!
Fast friendly service!
Thanks, Michelle! We're glad you enjoyed our fast and friendly service. We look forward to serving you again! As a reminder, we offer these free services to keep your vehicle running smoothly: ✅Free Flat Tire Repairs ✅Free Brake Inspections ✅Free Alignment Checks ✅Free Cooling System Inspections ✅Free Engine Checks ✅Free Tire Rotations ✅Free Battery and Charging System Checks Visit us again at our North Las Vegas location, or schedule your next appointment online at bigbrandtire.com. If you have any questions or need assistance, feel free to reach out to us at [email protected]. We look forward to seeing you again!
Great store, friendly staff and very quick service. I would absolutley recommend their services.
Thanks, Jesse! We're glad you enjoyed our friendly staff and quick service. We look forward to serving you again! As a reminder, we offer these free services to keep your vehicle running smoothly: ✅Free Flat Tire Repairs ✅Free Brake Inspections ✅Free Alignment Checks ✅Free Cooling System Inspections ✅Free Engine Checks ✅Free Tire Rotations ✅Free Battery and Charging System Checks Visit us again at our North Las Vegas location, or schedule your next appointment online at bigbrandtire.com. If you have any questions or need assistance, feel free to reach out to us at [email protected]. We look forward to seeing you again!
Detailed oriented, friendly, great discounts. Why would I go anywhere else!
Thanks, Bonnie! We're glad you appreciated our detailed service, friendly staff, and great discounts. We look forward to serving you again! As a reminder, we offer these free services to keep your vehicle running smoothly: ✅Free Flat Tire Repairs ✅Free Brake Inspections ✅Free Alignment Checks ✅Free Cooling System Inspections ✅Free Engine Checks ✅Free Tire Rotations ✅Free Battery and Charging System Checks Visit us again at our North Las Vegas location, or schedule your next appointment online at bigbrandtire.com. If you have any questions or need assistance, feel free to reach out to us at [email protected]. We look forward to seeing you again!
They worked within my budget, and got me a loan, for the 4 tires and alignment 3 months payments if I don't miss any payments, then I'm oasis off. Couldn't be happier.
Thanks, Rebeccah! We're glad we could work within your budget and assist with financing for your tires and alignment. We look forward to serving you again! As a reminder, we offer these free services to keep your vehicle running smoothly: ✅Free Flat Tire Repairs ✅Free Brake Inspections ✅Free Alignment Checks ✅Free Cooling System Inspections ✅Free Engine Checks ✅Free Tire Rotations ✅Free Battery and Charging System Checks Visit us again at our North Las Vegas location, or schedule your next appointment online at bigbrandtire.com. If you have any questions or need assistance, feel free to reach out to us at [email protected]. We look forward to seeing you again!
Came to Big Brand thinking I needed new brakes and rotors and full ready to pay for that. I also thought I needed tires. They checked out my car and saw I didn’t need anything. Brakes and Rotors are fine and tires are great! They didn’t charge me anything! Very honest business and not seeking to upcharge anyone. Will not make you pay for anything your car doesn’t need!
Thanks, Christa! We're glad you appreciated our honest assessment and straightforward service. We look forward to serving you again! As a reminder, we offer these free services to keep your vehicle running smoothly: ✅Free Flat Tire Repairs ✅Free Brake Inspections ✅Free Alignment Checks ✅Free Cooling System Inspections ✅Free Engine Checks ✅Free Tire Rotations ✅Free Battery and Charging System Checks Visit us again at our North Las Vegas location, or schedule your next appointment online at bigbrandtire.com. If you have any questions or need assistance, feel free to reach out to us at [email protected]. We look forward to seeing you again!
Brandon and his team took care of my truck and the service was fast, they had me in and out in no time 🫡
Thanks, James! We're glad Brandon and his team provided fast service for your truck. We look forward to serving you again! As a reminder, we offer these free services to keep your vehicle running smoothly: ✅Free Flat Tire Repairs ✅Free Brake Inspections ✅Free Alignment Checks ✅Free Cooling System Inspections ✅Free Engine Checks ✅Free Tire Rotations ✅Free Battery and Charging System Checks Visit us again at our North Las Vegas location, or schedule your next appointment online at bigbrandtire.com. If you have any questions or need assistance, feel free to reach out to us at [email protected]. We look forward to seeing you again!
Brandon is AMAZING he made a stressful situation simple and easy. I will definitely be back!
Thanks, Shanika! We're glad Brandon could make your experience simple and easy. We look forward to serving you again! As a reminder, we offer these free services to keep your vehicle running smoothly: ✅Free Flat Tire Repairs ✅Free Brake Inspections ✅Free Alignment Checks ✅Free Cooling System Inspections ✅Free Engine Checks ✅Free Tire Rotations ✅Free Battery and Charging System Checks Visit us again at our North Las Vegas location, or schedule your next appointment online at bigbrandtire.com. If you have any questions or need assistance, feel free to reach out to us at [email protected]. We look forward to seeing you again!
Analyzing 6,746,4756.7M ReviewsFor 19,05219.1K Experts
