Tire shop · San Buenaventura (Ventura), CA · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%68+37.1Reliability 24%53+12.8Value 14%100+14.1Replies to reviews 7%67+4.7Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 39 tire repair shopsiPosition by Experts Score among all companies we track in this category. · better than 24%
4.6★★★★★1,423 Google reviews
85%five-star reviews
4.76★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Big Brand Tire & Service 4.6 out of 5 based on 1,423 reviews, with the owner responding to 57 percent of them. Customers frequently cite quick turnaround times, free repairs for minor issues like nail removals, and transparent pricing for services such as alignments and brake jobs. However, low-star reviews highlight recurring complaints about appointment delays, unexplained extended warranty charges, and unresolved mechanical problems that required multiple visits.
Google rating: 4.6 out of 5 from 1,423 reviews (85% five-star).
Reviews on this page: 1,423 Google reviews (997 with written comments, 20 with photos).
Owner responses: the business replied to 57% of reviews.
Most recent review: October 27, 2026.
Service: Tire Repair Shop serving San Buenaventura (Ventura), California.
Data from Google, last updated October 29, 2026.
Score profile vs other tire repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Big Brand Tire & ServiceTire Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Brand Tire & Service: 68/100 on this factor. Category median: 78.B
68
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Brand Tire & Service: 53/100 on this factor. Category median: 73.C
53
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Brand Tire & Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Brand Tire & Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Brand Tire & Service: 67/100 on this factor. Category median: 63.B
67
Bar = this company · dark tick = category median.
Star ratings
1,423 Google reviews we collected
4.6of 5
5 stars1,20985%
4 stars826%
3 stars171%
2 stars242%
1 star916%
Praise vs complaints
Phrases our text analysis found in 997 written reviews
95%praise
Praise1,40495%
Complaints805%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price8365%
Reasonable3427%
Overpriced43%
Not sure65%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude42929%
Speed & response32622%
Quality & results31321%
Price & value17512%
Would recommend1138%
Honesty & trust805%
Communication483%
What customers talk about
We read 997 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff is knowledgeable and attentive as soon as you walk through the doors.”
“These guys were extremely rude to my wife, went through our center console for absolutely no reason and left it open.”
“Always very welcoming customer service with easy and quick in and out service.”
“After a long, slow drive home and 3 hours of sleep, I walked in this morning to get a patch today, and after about 3 hours (he said it would probably…”
“Will be definitely bringing my car back, Rick did an amazing job working on my car.”
“My step dad was able to put the wheel back in place but the traction blinkers and other mechanisms didn't work.”
“We bought an alignment with a 3 year alignment plan and it was great price.”
“This place is great at finding ways to over charge you for their inexperience.”
“They got my tire that no one else could find it and they got me back on the road the next day highly recommend them.”
“I would not recommend nor will I ever return to this business.”
“” No attitude, no making us feel like an inconvenience because it was getting close to closing — just genuinely great customer service.”
“Feels so false & misleading & finally you will lose customers because of your hypocritical approach!”
“The guys are respectful, honest, helpful, and communicative.”
People customers mention
Tires20 reviews
Steve12 reviews
Sean12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Big Brand Tire & Service for 8 kinds of job. Pick one to see what they paid and said.
SSteveLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Stephen helped me out with a new tire for my 5th wheel. Pulled my rig to back of shop. Let me leave it hooked up to my truck. Was done in hour and a half. I continue to be very pleased with the customer service and quality of work!
Great priceTire rotationsAuto tire replacement
CCayla7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
My number one tire shop to go too. Always very welcoming customer service with easy and quick in and out service.
Llance3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
They did a brake job and oil change no changes to the price that was quoted. They did it quickly very satisfied. The staff is knowledgeable and attentive as soon as you walk through the doors.
Great priceGeneral repairs & maintenance
RRoberto1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Made an appointment for a free flat tire patch. Dropped off the car at 3:30 was ready by 5:00…..Great quick and friendly service.
Great price
PPatricia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I needed air in my tires and David helped me out. May have been a small thing for David but it really helped me out. I also bought tires from here a few years ago and was beyond pleased with the cost and the service.
Great priceGeneral repairs & maintenance
MMarielaLocal Guide · 85 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Very honest and reliable!! Did an alignment and front my front brakes! Highly recommend and very good prices.
Stephen helped me out with a new tire for my 5th wheel. Pulled my rig to back of shop. Let me leave it hooked up to my truck. Was done in hour and a half. I continue to be very pleased with the customer service and quality of work!
Price assessment: Great price
Services: Tire rotations, Auto tire replacement
Response from the owner · 6 days ago
Thanks, Steve! We're glad Tim and the team impressed you with their prompt service. We look forward to being your go-to for tire and maintenance needs in Ventura!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Ventura location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
C
Cayla Upton7 reviewsiTotal number of Google reviews Cayla has written across all businesses on Google Maps, not just this one.
Thanks, Alberto! We're glad you enjoyed our excellent service and friendly staff. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Ventura location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
L
lance mellring3 reviewsiTotal number of Google reviews lance has written across all businesses on Google Maps, not just this one.
They did a brake job and oil change no changes to the price that was quoted. They did it quickly very satisfied. The staff is knowledgeable and attentive as soon as you walk through the doors.
Price assessment: Great price
Services: General repairs & maintenance
Response from the owner · 3 days ago
Thanks, Lance! We're glad you were satisfied with our quick service and transparent pricing. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Ventura location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
R
Roberto Ramirez1 reviewiTotal number of Google reviews Roberto has written across all businesses on Google Maps, not just this one.
Made an appointment for a free flat tire patch. Dropped off the car at 3:30 was ready by 5:00…..Great quick and friendly service.
Price assessment: Great price
Response from the owner · 3 days ago
Thanks, Roberto! We're glad you appreciated our quick and friendly service for your flat tire patch. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Ventura location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
J
Jeannine Thompson11 reviewsiTotal number of Google reviews Jeannine has written across all businesses on Google Maps, not just this one.
Very friendly and fast service. Definitely recommend!
Response from the owner · a week ago
Thanks, Jeannine! We're glad you enjoyed our friendly and fast service. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Ventura location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
R
Riley Ramirez1 reviewiTotal number of Google reviews Riley has written across all businesses on Google Maps, not just this one.
All employees were super helpful and welcoming. 10/10 job!!
Price assessment: Great price
Services: Service not listed
Response from the owner · a week ago
Thanks, Riley! We're glad you found our team helpful and welcoming. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Ventura location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
B
Barb Thomson5 reviewsiTotal number of Google reviews Barb has written across all businesses on Google Maps, not just this one.
Very fast and efficient. Bath room could use a bit of cleaning.
Price assessment: Reasonable price
Services: Auto battery replacement
Response from the owner · a week ago
Thanks, Barb! We're glad you found our service fast and efficient. We'll make sure to address the cleanliness of the bathroom. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Ventura location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
P
Patricia Colamarino1 reviewiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
I needed air in my tires and David helped me out. May have been a small thing for David but it really helped me out. I also bought tires from here a few years ago and was beyond pleased with the cost and the service.
Price assessment: Great price
Services: General repairs & maintenance
Response from the owner · a week ago
Thanks, Patricia! We're glad David could assist you and that you were pleased with the cost and service of your tires. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Ventura location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
M
Mariela LucasLocal Guide · 85 reviewsiTotal number of Google reviews Mariela has written across all businesses on Google Maps, not just this one.
Very honest and reliable!! Did an alignment and front my front brakes! Highly recommend and very good prices.
Response from the owner · 5 years ago
We are always happy to address any automotive service needs. Thank you for trusting Big Brand Tire's Ventura team with your vehicle. We look forward to providing you additional 5-star automotive experiences!
