Tire shop · San Buenaventura (Ventura), CA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%72+5.1Momentum penalty93−0.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 39 tire repair shopsiPosition by Experts Score among all companies we track in this category. · better than 61%
4.8★★★★★1,054 Google reviews · 24 photos
90%five-star reviews
4.75★last 12 monthsiAverage stars on reviews from the last 12 months only.
4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the shop for friendly staff, quick turnaround times, and free flat tire repairs, noting that services like alignments are often completed faster than expected. Positive reviews also highlight honest pricing and accommodating service for urgent vehicle issues. However, several low-star reviews criticize long wait times that exceed scheduled appointments and instances where customers felt pressured into unnecessary tire replacements or charged incorrect prices.
Google rating: 4.8 out of 5 from 1,054 reviews (90% five-star).
Reviews on this page: 1,054 Google reviews (741 with written comments, 28 with photos).
Owner responses: the business replied to 65% of reviews.
Most recent review: October 25, 2026.
Service: Tire Repair Shop serving San Buenaventura (Ventura), California.
Data from Google, last updated October 29, 2026.
Score profile vs other tire repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Big Brand Tire & ServiceTire Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Brand Tire & Service: 78/100 on this factor. Category median: 78.B
78
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Brand Tire & Service: 74/100 on this factor. Category median: 73.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Brand Tire & Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Brand Tire & Service: 93/100 on this factor. Category median: 100.A
93
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Brand Tire & Service: 72/100 on this factor. Category median: 63.B
72
Bar = this company · dark tick = category median.
Star ratings
1,054 Google reviews we collected
4.8of 5
5 stars95190%
4 stars495%
3 stars151%
2 stars40%
1 star353%
Praise vs complaints
Phrases our text analysis found in 741 written reviews
97%praise
Praise1,05797%
Complaints293%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price6056%
Reasonable4340%
Overpriced00%
Not sure44%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude32830%
Speed & response22421%
Quality & results20919%
Would recommend13913%
Price & value939%
Honesty & trust575%
Communication363%
What customers talk about
We read 741 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Every single person I interacted with was so kind, professional, and reassuring.”
“To my surprise, the team got to it right away and called me very quickly to let me know it was fixable.”
“…n i was talking to him he interrupted me to tell his coworker why he was late for work embarrassing his coworker infront of everyone.…”
“I had a nail in my tire and gentlemen fixed it without issue.”
“Just go to a different location he is the worst will not recommend to anyone.”
“I can’t thank them enough and highly recommend Big Brand Tire to everyone, but especially to all my single ladies.”
“I would strongly recommend getting a second opinion before agreeing to any expensive repairs or replacements here.”
“Today, I came in for an oil change and tires and I got a great deal on them.”
“Beware of a guy by the name of Harrison he will try and overcharge you and give you two different prices for the tires he will first try and tell you…”
SSocorro3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★
Very disappointing experience. I brought my vehicle in to have my tire checked and was told that it could not be patched, leaving me with the impression that replacing the tire was my only option. Thankfully, I decided to get a second opinion at another tire shop, where they were able to patch it without any issues.…
Service not listed
KKarlaLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I had an unexpected flat tire on my way to work today and was definitely feeling stressed. Without an appointment, I dropped off my flat tire hoping for the best. To my surprise, the team got to it right away and called me very quickly to let me know it was fixable. This is a free service they provide.
When I came…
MMercedes1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I stopped by to have my tires checked, and although the technicians were busy, the person in the front counter took the time to assist me. I really appreciated the help it was a great gesture that showed consideration for customers and a commitment to providing a positive experience. Thank you for the outstanding service!
Not sureService not listed
AA2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★
Do not bother scheduling an appointment. You will be waiting hours regardless. Not to mention at the end of the day your check engine light will still be on stating service due, so basically they did no work, checked / changed no fluids and stole my money. If it happened to me it will happen to YOU.
AAlex4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Thanks for all your help and support and service really appreciate it thank you!!!!
KKrystale4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The guys were extremely helpful. I was working with a limited budget and they made it happen! Would absolutely go back and absolutely recommend.
Very disappointing experience. I brought my vehicle in to have my tire checked and was told that it could not be patched, leaving me with the impression that replacing the tire was my only option. Thankfully, I decided to get a second opinion at another tire shop, where they were able to patch it without any issues.
It was frustrating to find out that a simple repair was possible after being told otherwise. I left feeling like this business was more interested in upselling me than providing an honest assessment or a cost-effective solution.
I would strongly recommend getting a second opinion before agreeing to any expensive repairs or replacements here. Unfortunately, this experience left me questioning their honesty and customer service.
Services: Service not listed
Response from the owner · 2 days ago
We're sorry to hear about your experience, Socorro. We appreciate your feedback and will address these concerns internally to ensure our assessments are honest and transparent. Please contact us directly to discuss this matter further.
We look forward to resolving your concerns directly at [email protected] and hope to hear from you soon!
R
Roman Ojeda9 reviewsiTotal number of Google reviews Roman has written across all businesses on Google Maps, not just this one.
Thanks, Roman! We're glad you had a quick and efficient experience with us and that you found our pricing competitive. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Oxnard location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
K
Karla CorralLocal Guide · 12 reviewsiTotal number of Google reviews Karla has written across all businesses on Google Maps, not just this one.
I had an unexpected flat tire on my way to work today and was definitely feeling stressed. Without an appointment, I dropped off my flat tire hoping for the best. To my surprise, the team got to it right away and called me very quickly to let me know it was fixable. This is a free service they provide.
When I came back to pick it up after work, there was zero wait time! They went above and beyond by reinstalling my repaired tire and properly stowing my spare tire back in its place for me. Every single person I interacted with was so kind, professional, and reassuring. They turned a stressful morning into a completely seamless experience. I can’t thank them enough and highly recommend Big Brand Tire to everyone, but especially to all my single ladies.
Response from the owner · 4 days ago
Thanks, Karla! We're glad we could turn your stressful morning into a seamless experience and help with your flat tire. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Oxnard location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
P
Patricia MorenoLocal Guide · 96 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Thanks, Patricia! We're glad you enjoyed our friendly, fast, and efficient service. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Oxnard location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
M
Mercedes Santos1 reviewiTotal number of Google reviews Mercedes has written across all businesses on Google Maps, not just this one.
I stopped by to have my tires checked, and although the technicians were busy, the person in the front counter took the time to assist me. I really appreciated the help it was a great gesture that showed consideration for customers and a commitment to providing a positive experience. Thank you for the outstanding service!
Price assessment: Not sure
Services: Service not listed
Response from the owner · a week ago
Thanks, Mercedes! We're glad our front counter staff could assist you and provide a positive experience. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Oxnard location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
A
A YEAR FROM YESTERDAY2 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Do not bother scheduling an appointment. You will be waiting hours regardless. Not to mention at the end of the day your check engine light will still be on stating service due, so basically they did no work, checked / changed no fluids and stole my money. If it happened to me it will happen to YOU.
Response from the owner · 2 weeks ago
We're sorry to hear about your experience. We appreciate your feedback and will address these concerns internally to improve our appointment scheduling and service quality. Please contact us directly to discuss this matter further.
We look forward to resolving your concerns directly at [email protected] and hope to hear from you soon!
A
Alex Peters4 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Thanks for all your help and support and service really appreciate it thank you!!!!
Response from the owner · 3 weeks ago
Thanks, Alex! We're glad you appreciated our help and service. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Oxnard location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
K
Krystale Bautista4 reviewsiTotal number of Google reviews Krystale has written across all businesses on Google Maps, not just this one.
The guys were extremely helpful. I was working with a limited budget and they made it happen! Would absolutely go back and absolutely recommend.
Response from the owner · 3 weeks ago
Thanks, Krystale! We're glad our team could assist you within your budget. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Oxnard location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
D
DCtheBREAKER5 reviewsiTotal number of Google reviews DCtheBREAKER has written across all businesses on Google Maps, not just this one.
I got a flat tire on the way to drop my son off at school and they were the closest place. WOW. Fast service and friendly staff.
THEY FIXED IT FOR FREE!! I didn't even get my tires from there originally. They just fixed it free and sent me on my way.
I cannot recommend this place enough!
Update: went back to get tired balanced and Alignment. Still amazing!
Response from the owner · 7 months ago
Thanks! We're glad our fast service and friendly staff could help you out with your flat tire. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Oxnard location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
S
Sierra HelmuthLocal Guide · 27 reviewsiTotal number of Google reviews Sierra has written across all businesses on Google Maps, not just this one.
Amazing service! Very friendly and took care of all my car needs! Thank you all for being so great!
Services: General repairs & maintenance, Tire rotations, Auto tire replacement
Response from the owner · 4 weeks ago
Thanks, Sierra! We're glad you enjoyed our friendly service and that we could take care of all your car needs. We look forward to serving you again!
As a reminder, we offer these free services to keep your vehicle running smoothly:
✅Free Flat Tire Repairs
✅Free Brake Inspections
✅Free Alignment Checks
✅Free Cooling System Inspections
✅Free Engine Checks
✅Free Tire Rotations
✅Free Battery and Charging System Checks
Visit us again at our Oxnard location, or schedule your next appointment online at
bigbrandtire.com.
If you have any questions or need assistance, feel free to reach out to us at [email protected].
We look forward to seeing you again!
