Analyzing 6,599,9706.6M ReviewsFor 18,33318.3K Experts

Experts Reviews · Company report
Big Brand Tire & Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%72+5.1Momentum penalty93−0.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Big Brand Tire & Service

San Buenaventura (Ventura), CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 39 tire repair shops · 4.8★ from 1,054 Google reviews

📞 Call (805) 303-2786Request a call backWebsite ↗

Report card

Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Brand Tire & Service is better than 78% of tire repair shops.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Brand Tire & Service is better than 74% of tire repair shops.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big Brand Tire & Service is better than —% of tire repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Brand Tire & Service is better than 100% of tire repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Brand Tire & Service is better than 93% of tire repair shops.A
93
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Brand Tire & Service is better than 72% of tire repair shops.B
72

Reviews for your job

Customers hired Big Brand Tire & Service for 7 kinds of job.

Big Brand Tire & Service for tire rotations

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.59
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 63/100.How Job match is calculatedBuilt only from reviews Google tagged “Tire rotations”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Tire rotations”

SierraLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Amazing service! Very friendly and took care of all my car needs! Thank you all for being so great!

General repairs & maintenanceTire rotationsAuto tire replacement
Marisol3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Great experience! Honest people and always available! They are awesome every time!

Great priceGeneral repairs & maintenanceTire rotationsAuto maintenance
JDZLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Johnathan was great and got my wheel alignment taken care of for a decent price. Planning to be a regular here and send some referrals to them, so I hope they stay honest and decent.

Reasonable priceTire rotationsAuto maintenance
NobodyLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★

I had an 8:30 am apt but it took over an hour to get to my car. Everything else was fine. They have a lot of free services so I used them to do my car's maintenance. I also did a brake fluid exchange and it was 1/3 the dealer cost. Ended up doing the oil change at my hous and cost about 1/4 of what they were charging using full synthetic.

Reasonable priceGeneral repairs & maintenanceTire rotationsVehicle safety inspection
Antony8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Service was quick and great. The team resolved the issue and had me on my way. I would definitely recommend their services to others.

Great priceTire rotationsService not listed
Hector9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

These guys good.

Great priceTire rotations
Bob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

First time customer of Big Brand, and the employees were very kind, patient, and helpful in finding me some replacement tires. Thank you to Monique for making tire shopping a pleasant experience!

Reasonable priceTire rotationsAuto tire replacement
Patty5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Jonathan and his team are amazing! They are my go to every single time!

Great priceTire rotationsAuto maintenance
Emily2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The lady that helped me was super nice and helpful I believe her name starts with an M I want to say Monique but she was super informative. I’m definitely coming back and recommending this place!

Great priceAuto brake repairTire rotations
Tony3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★

Very courteous ..on several occasions I’ve seen angry..or upset or impatient customers and the employees never lose their cool..good jobs guys..

Reasonable priceGeneral repairs & maintenanceTire rotationsAuto tire replacement
NancyLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Big Brand tires is my go to for tires for all our tires. They have competitive prices, appointments, quick service and friendly informative representatives.

Reasonable priceTire rotationsAuto tire replacement
Nate3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very professional hard workers who have great recommendations and they never cheat you!

Reasonable priceTire rotationsAuto tire replacement
Victor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Took my work truck in to get an oil change and tire rotation, was advised that my two front tires were needing replacement. Came back another day to order the tires and brought the truck in the following day and waited for them to change them. Didn’t take very long considering the lobby was full of customers. I’ve…

Reasonable priceGeneral repairs & maintenanceTire rotationsAuto tire replacement
LucyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

I made an appointment this morning, to have the tires rotated on my vehicle. When I arrived Anthony said he needed to inspect my vehicle. When he returned, he told me my tires were severely cracked and they needed to be replaced. So, he said they shouldn’t be rotated and just left alone to continue wearing them…

Tire rotations
WayneLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Reasonable priceTire rotationsAuto tire replacementService not listed
Syed2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Reasonable priceGeneral repairs & maintenanceTire rotationsService not listed
Scott7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Great priceAuto brake repairTire rotations

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 56%Reasonable 40%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance49—
Auto tire replacement25—
Tire rotations17—
Auto maintenance10—
Auto brake repair3—
Vehicle safety inspection2—
Auto brake replacement2—

Compare with

Concours Motors Auto Repair logoConcours Motors Auto RepairExperts Score 93San Buenaventura (Ventura) · 4.87★Associated Tire Brakes & Alignment logoAssociated Tire Brakes & AlignmentExperts Score 91San Buenaventura (Ventura) · 4.94★Neighborhood Car Care logoNeighborhood Car CareExperts Score 87San Buenaventura (Ventura) · 4.92★