Analyzing 10,639,13710.6M ReviewsFor 30,18530.2K Experts

Experts Reviews · Company report
Big Brand Tire & Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%96+6.8Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Big Brand Tire & Service

Surprise, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #63Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 1,049 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Brand Tire & Service is better than 83% of oil change services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Brand Tire & Service is better than 77% of oil change services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big Brand Tire & Service is better than —% of oil change services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Brand Tire & Service is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Brand Tire & Service is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Brand Tire & Service is better than 96% of oil change services.A
96

Reviews for your job

Customers hired Big Brand Tire & Service for 8 kinds of job.

Big Brand Tire & Service for auto maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.82
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#36 / 58
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.94%

All 17 Google reviews tagged “Auto maintenance”

PabloLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great job to Jessica and Jordan. Excellent Service highly recommended! 👏

Great priceAuto tire replacementAuto maintenance
ThomasLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

They got me on the road with my trailer on Super Bowl Sunday one valve stem one tire mount on my trailer. We are good to go thanks guys.

Customer photo from Thomas's review
Reasonable priceTire rotationsAuto maintenance
NancyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Firstly, Jordan at the shop on Bell in Surprise was excellent and very helpful, great service all over!!!

Reasonable priceGeneral repairs & maintenanceAuto maintenanceService not listed
Bonnie13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Professional Prompt Great work

Great priceGeneral repairs & maintenanceAuto maintenance
Amayrani7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Absolutely amazing Jessica did amazing. Her work is amazing her communication with customers is beyond expectational. Somebody get this girl a raise 10 out of 10 recommend to anyone. She Is the example of great customer service and going above and beyond!!

Great priceTire rotationsAuto A/C replacementAuto maintenance
Sylvia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

Husband put new front control arms and car needed an alignment after. I called and they were able to do it that same day. This is my second vehicle I take to them. Great service and work

Reasonable priceAuto maintenance
Maritza5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Friendly staff and always honest!

Reasonable priceGeneral repairs & maintenanceTire rotationsA/C installation & repair
Novack11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I made a same-day appointment for an alignment for my Tacoma after installing aftermarket LCAs. We were helped quickly and professionally at the appointment. Lastly, we were able to get a military discount. Recommend others to come here

Great priceAuto maintenance
Boba14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The techs were extremely helpful and cared about getting me back on the road quickly and without hassle. I will be back soon with more vehicles!

Great priceGeneral repairs & maintenanceAuto tire replacementVehicle safety inspection
james10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This is the second time in 30 days I walked into Big Brand, without an appointment and they took care of me that day. Service Manager is very, very busy and never failed to give me the time needed to listen to my request. Today I met one of their Tech's and explained my issue, and he installed the parts in bright…

Great priceAuto tire replacementAuto maintenance
Lennell5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★

I went to get an oil change and it took two hours. They diagnosed everything that was wrong with my vehicle and gave me a printout of those issues.

OverpricedAuto maintenance
Jaime2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Excellent service. They did my golf cart tires and took care of my flat on my car. Top notch

Great priceAuto tire replacementAuto maintenance
RyanLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent customer service! Friendly, honest, and quick. I was in and out within an hour for my oil change and inspections even with their bays being busy. All recommended services were quoted and given with a 90 price guarantee. Zero sales pressure to have additional work done. I will be returning for future service for sure!

Great priceAuto maintenance
Vanessa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Forever thankful for this location, for Jonathan, for the mechanics! I'm from Tucson my car broke down on the way back home and they were so patient with me so kind with me they made sure to get me home safely, they did such an amazing job on my suv! I HIGHLY RECOMMEND THIS LOCATION! THEY ARE AMAZING! I wish they…

Great priceGeneral repairs & maintenanceA/C installation & repairVehicle safety inspection
robiny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Reasonable priceTire rotationsAuto tire replacementVehicle safety inspection
ScottLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Reasonable priceAuto maintenance
Dennis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Great priceGeneral repairs & maintenanceTire rotationsAuto maintenance

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 56%Reasonable 42%Overpriced 2%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance85—
Auto tire replacement58—
Tire rotations21—
Auto maintenance17—
Vehicle safety inspection6—
Auto brake repair5—
Auto battery replacement3—
Auto A/C recharge2—

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