Diane6 reviewsTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery Reliable
Big Brand Tire & Service
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%96+6.8Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#63 of 160 oil change servicesPosition by Experts Score among all companies we track in this category. · better than 61%
4.8 ★★★★★ 1,049 Google reviews · 24 photos
91%five-star reviews
4.90★last 12 monthsAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
81%reviews answered by the owner
Nov 2026latest review
Big Brand Tire & Service at a glance
Google reviewers rate Big Brand Tire highly for friendly staff, fair pricing, and efficient service on tire repairs, alignments, and oil changes. Positive feedback frequently highlights punctuality, honest communication, and the absence of unnecessary upsells. However, recurring complaints in lower-rated reviews describe significant delays beyond appointment times, missed scheduled slots, and a lack of follow-up communication regarding vehicle repairs.
- Google rating: 4.8 out of 5 from 1,049 reviews (91% five-star).
- Reviews on this page: 1,048 Google reviews (854 with written comments, 23 with photos).
- Owner responses: the business replied to 81% of reviews.
- Most recent review: November 12, 2026.
- Service: Oil Change Service serving Surprise, Arizona.
Data from Google, last updated November 13, 2026.
Score profile vs other oil change services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Brand Tire & Service: 83/100 on this factor. Category median: 83.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Brand Tire & Service: 77/100 on this factor. Category median: 77.B
77
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Brand Tire & Service: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Brand Tire & Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Brand Tire & Service: 96/100 on this factor. Category median: 79.A
96
Bar = this company · dark tick = category median.
Star ratings
1,048 Google reviews we collected
- 5 stars95591%
- 4 stars333%
- 3 stars131%
- 2 stars61%
- 1 star414%
Praise vs complaints
Phrases our text analysis found in 854 written reviews
- Praise1,26696%
- Complaints504%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price9756%
- Reasonable7342%
- Overpriced32%
- Not sure11%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude34927%
- Quality & results26720%
- Speed & response23418%
- Price & value18014%
- Would recommend14111%
- Honesty & trust957%
- Communication504%
What customers talk about
We read 854 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Quick, friendly service, they didn't upsell anything not necessary.”
“Dealership offers same service for same price, 75 dollars offer is not true, this is not professional with zero ethics values.”
“exceptional service, wide variety of wheel paraphernalia, prompt, courteous!”
“Also customer service is horrible, entitled like you need them…”
“Very fair on pricing and got me in quickly and efficiently.”
“Never got back to me regarding vehicle repairs and parts.”
“Great customer service reasonable pricing on the golf cart tires I got”
“I didn’t feel anything was overpriced and they weren’t overselling anything either!”
“I recommending is nice and honesty the people and help you a lot.”
“I strongly recommend getting a second opinion before agreeing to any suspension repairs at this location.”
“5/5 Stars — Unmatched Honesty and Exceptional Service!”
“These people are shady crooks, I do NOT RECOMMEND taking your vehicle here.”
“They explained to me the alignment gave me options on the tires.”
“It was never explained to me if that was satisfactory or if the brakes needed replacement.”
People customers mention
- Jeff 21 reviews
- Jessica 19 reviews
- Trevor 17 reviews
- Calvin 13 reviews
- Tires 11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Big Brand Tire & Service for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Steve5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Called Big Brand, gave me a quote took my golf cart wheels in. They delivered exactly what I agreed to, and the job was finished ahead of time. Cannot ask for more. Steve
Great priceGeneral repairs & maintenance
Isaac2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Went to fix my punctured tyre and it was done excellently. Good customer service.
Service not listed
BrittanyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Quick, friendly service, they didn't upsell anything not necessary. Another shop just quoted us thousands of dollars of repair and they told us the truth, it just needs cleaned so they cleaned our mounts. Thanks ever so kindly, we will continue to be loyal and suggest you to friends and family!
Great priceGeneral repairs & maintenance
CLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Got me in and out for an alignment. They were vastly cheaper than other shops for this service. Will be back!
Great priceGeneral repairs & maintenance
MattLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★
Not too bad. The staff is friendly and the location is easy enough to get to. I only went in for an alignment but was there almost two hours passed my appointment time which is why I stopped going to Firestone. I marked all the bolts when I installed the leveling kit so noticed they didnt loosen the upper radius arm…
Reasonable priceService not listed
MagdalenaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Great great customer service. The young lady that assisted us so helpful, respectful and professional. We had new tires installed and scheduled for an alignment the following day. We would highly recommend them.
Reasonable price
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 85 | — |
| Auto tire replacement | 58 | — |
| Tire rotations | 21 | — |
| Auto maintenance | 17 | — |
| Vehicle safety inspection | 6 | — |
| Auto brake repair | 5 | — |
| Auto battery replacement | 3 | — |
| Auto A/C recharge | 2 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 1,049 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Steve Nebel5 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCalled Big Brand, gave me a quote took my golf cart wheels in. They delivered exactly what I agreed to, and the job was finished ahead of time. Cannot ask for more. Steve
- Price assessment: Great price
- Services: General repairs & maintenance
Response from the owner · 2 years ago
Hi Steve, Your glowing review made our day! We're delighted to know that you had a fantastic experience with our team at Big Brand Tire & Service! It's our priority to deliver excellent service and ensure your complete satisfaction. We appreciate your support and can't wait to assist you again in the future!
Jay Mulholland5 reviewsTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat customer service reasonable pricing on the golf cart tires I got
- Price assessment: Reasonable price
- Services: Auto tire replacement
Ted Gannon12 reviewsTotal number of Google reviews Ted has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat guys, great service. I will use them for all of my vehicles.
- Price assessment: Great price
- Services: General repairs & maintenance
Emma Comas2 reviewsTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI genuinely cannot express how angry and disappointed I am with my experience at Big Brand Tire. What should have been a simple alignment appointment turned into an unnecessarily stressful and expensive situation. I want to start by saying the staff were friendly and welcoming. Customer service was never the issue. My problem is with the work performed on my vehicle and the diagnosis I was given. I brought my 2010 Lexus IS250 in for an alignment after having coilovers installed. After inspecting my vehicle, I was told that both of my rear toe arms were defective, couldn’t be adjusted, and needed to be replaced before an alignment could be completed. I understood and accepted their diagnosis. However, when I got my vehicle back, my steering wheel was severely crooked. It had been completely straight before I brought my car in. I immediately turned around and brought this to their attention, only to be told that there was nothing they could do until I replaced my rear toe arms. This explanation made absolutely no sense to me. If those parts were supposedly defective before I arrived, and my steering wheel was straight beforehand, why was it suddenly impossible to return my vehicle in the same condition? Despite my concerns, I trusted their professional judgment. Based entirely on their diagnosis, I spent $200 ordering replacement rear toe arms. After becoming increasingly uncomfortable with the situation, I decided to get a second opinion at Sun Devil Auto on November 9, 2026. To my absolute disbelief, Sun Devil Auto inspected my vehicle and informed me that there was nothing wrong with my rear toe arms. Not only were they perfectly functional, but Sun Devil was able to successfully complete my alignment using those exact same parts, without replacing anything. I have attached their before and after alignment report, which shows just how severely misaligned my vehicle was when I brought it to them and how they were able to correct it. What frustrates me most is that I gave Big Brand Tire the opportunity to address this issue immediately. I didn’t wait days or weeks to complain. I turned around the moment I noticed my steering wheel was crooked, and instead of correcting the problem, they insisted I needed to replace parts that another shop later confirmed were perfectly fine. Now I’m out $200 for parts I never needed, along with the additional cost of having another shop complete the alignment. All because I trusted the diagnosis of technicians who were supposed to know what they were doing. I understand mistakes happen, but I cannot accept being sent home with my vehicle in worse condition, being given an incorrect diagnosis, and having to spend my own money to figure out what was actually wrong. I have photographs of my steering wheel before and after my appointment, paperwork from Big Brand Tire, and Sun Devil Auto’s alignment report documenting their findings. I expect Big Brand Tire to take accountability for this situation and the unnecessary expenses I incurred because of their diagnosis. I strongly recommend getting a second opinion before agreeing to any suspension repairs at this location. Had I not done so, I would have wasted even more money replacing perfectly functional parts. I’m extremely disappointed, and I will not be returning.
Response from the owner · 2 days ago
We're sorry to hear about your experience, Emma. We appreciate your detailed feedback and will address these diagnostic and service concerns internally to improve our operations. Please contact us directly to discuss this matter further. We look forward to resolving your concerns directly at [email protected] and hope to hear from you soon!
Isaac Elorm Hukportie2 reviewsTotal number of Google reviews Isaac has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWent to fix my punctured tyre and it was done excellently. Good customer service.
- Services: Service not listed
Joseph Henry2 reviewsTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job and great work, reliable honest
- Price assessment: Great price
- Services: General repairs & maintenance
Brittany BergLocal Guide · 12 reviewsTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuick, friendly service, they didn't upsell anything not necessary. Another shop just quoted us thousands of dollars of repair and they told us the truth, it just needs cleaned so they cleaned our mounts. Thanks ever so kindly, we will continue to be loyal and suggest you to friends and family!
- Price assessment: Great price
- Services: General repairs & maintenance
Response from the owner · 4 days ago
Thanks, Brittany! We're glad you appreciated our quick, friendly service and honest advice. We look forward to serving you again! As a reminder, we offer these free services to keep your vehicle running smoothly: ✅Free Flat Tire Repairs ✅Free Brake Inspections ✅Free Alignment Checks ✅Free Cooling System Inspections ✅Free Engine Checks ✅Free Tire Rotations ✅Free Battery and Charging System Checks Visit us again at our Surprise location, or schedule your next appointment online at bigbrandtire.com. If you have any questions or need assistance, feel free to reach out to us at [email protected]. We look forward to seeing you again!
C ALocal Guide · 10 reviewsTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGot me in and out for an alignment. They were vastly cheaper than other shops for this service. Will be back!
- Price assessment: Great price
- Services: General repairs & maintenance
Response from the owner · a week ago
Thanks! We're glad you found our alignment service quick and affordable. We look forward to serving you again! As a reminder, we offer these free services to keep your vehicle running smoothly: ✅Free Flat Tire Repairs ✅Free Brake Inspections ✅Free Alignment Checks ✅Free Cooling System Inspections ✅Free Engine Checks ✅Free Tire Rotations ✅Free Battery and Charging System Checks Visit us again at our Surprise location, or schedule your next appointment online at bigbrandtire.com. If you have any questions or need assistance, feel free to reach out to us at [email protected]. We look forward to seeing you again!
Matt FliggLocal Guide · 20 reviewsTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNot too bad. The staff is friendly and the location is easy enough to get to. I only went in for an alignment but was there almost two hours passed my appointment time which is why I stopped going to Firestone. I marked all the bolts when I installed the leveling kit so noticed they didnt loosen the upper radius arm bolts which can cause binding on the upper bushings. I wasn't willing to wait any longer so I'll just do that in my garage. Pricing for an alignment is competitive, especially with a $25 online coupon.
- Price assessment: Reasonable price
- Services: Service not listed
Response from the owner · a week ago
We're sorry to hear about the wait, Matt. We appreciate your feedback and will address these concerns internally to improve our alignment service efficiency. Thank you for sharing your thoughts. We look forward to resolving your concerns directly at [email protected] and hope to hear from you soon!
Business details
- Address: 13323 W Bell Rd, Surprise, AZ 85378
- Phone: (623) 343-1339
- Website: bigbrandtire.com
- Service area: Surprise, AZ