How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%96+6.8Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCOREBig Brand Tire & Service
Surprise, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #63Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 1,049 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Big Brand Tire & Service for 8 kinds of job.
Big Brand Tire & Service for auto tire replacement
Clear ✕All 58 Google reviews tagged “Auto tire replacement”
Great customer service reasonable pricing on the golf cart tires I got
Great job to Jessica and Jordan. Excellent Service highly recommended! 👏
Jordan at the front was amazing! super honest straightforward And trustworthy I will be coming back for sure next time, I need tires in this area. Thanks again !
exceptional service, wide variety of wheel paraphernalia, prompt, courteous!
I appreciate how nice and professional everyone was while I needed to get my car towed due to a flat tire. They helped me out with what I needed and am looking forward to future tire services through them 🙂
First time at the shop. Bought tires (Alignment) for our Toyota RAV4 and our GMC Sierra. Jessica helped us get what we needed, she was very knowledgeable and professional. We will continue to bring our vehicles in for service.
Great prices, quick same day service while I waited, didn't gouge me was consultative in choosing right tires
The guys were pleasant and knowledgeable. I will be visiting several more times for my other vehicles. Also would like to say Jordan J is an awesome guy!
The team was courteous, knowledgeable, and kind! I didn’t feel anything was overpriced and they weren’t overselling anything either!
Great customer service! Got my tires in way less time than I thought. Great work!
Big brand tire service rescued me. Repairs was fast and staff were very friendly and professional.
Used them twice in the last month. New tires for wife's HRV. Today for couple of tires for my golf cart. Great service friendly and knowledgeable.
Great experience Jessica and Jordan were very knowledgeable and extremely helpful I will definitely talk to my friends about this store A+++
Big Brand is always awesome. Thank you.
Big Brand is where I have bought my tires for years and will continue. The service is professional, friendly and reliable.
Friendly effective service. Very attentive to tires I purchased and made sure they were what I expected.
Fast, best prices and fast service!
Had a great experience. I would recommend this place to others and I will return in the future. Had new tires put on a diesel class a coach and they did an awesome job. I believe nick helped us and he is TOP NOTCH! Grt guy
Big Brand Tire and Service does excellent work and the whole team is very professional. Jessica, the assistant manager, is incredibly friendly and went out of her way to be helpful throughout the process. Zaw, the technician who worked on my vehicle, did a fantastic job — I came in needing four new tires and a wheel…
The techs were extremely helpful and cared about getting me back on the road quickly and without hassle. I will be back soon with more vehicles!
This is the second time in 30 days I walked into Big Brand, without an appointment and they took care of me that day. Service Manager is very, very busy and never failed to give me the time needed to listen to my request. Today I met one of their Tech's and explained my issue, and he installed the parts in bright…
Just got two new golf tires , put them on and the golf cart funs smooth again. Jeffrey and the crew have always treated me great. Very professional. Have been doing business with them for over 4 years. Have recommended them to my friends when ever they need service
Highly recommend! I came in after my tire blew since this was the closest shop, and I’m really glad I did. They got me in right away, were honest, and didn’t try to upsell me on anything I didn’t need. The service was quick, professional, and made a stressful situation much easier.
Replaced my tires on my golf cart with radials instead of bias ply on recommendation of sales person. What a difference in ride and handling. In and out in 30 minutes. Great customer care and service. Highly recommend Big Brand for any needs. Thank You.
Great service and the listen to what you want.
We had a flat tire while in Arizona, on the way home to California, and thankfully we got in touch with a Big Brand tire nearby in Peoria. They stayed open until we arrived. The tires were older than we thought and needed replacing soon. I planned to replace only the one to get us home but this store didn’t have the…
Got a quote, they honored all of it, did all four tires in 1 1/2 hours and car runs great. Good work and friendly technicians. Would definitely use them again
They got me right in without an appointment and were finished quickly
Absolutely outstanding service and work sorry discount, looks like you lost another customer
Jeff and Jessica did a fantastic job of helping me get the tires I needed in a timely manner. Their friendly demeanor made me feel they welcomed my business! The other “BIG _” tire country didn’t seem interested. I would recommend this company very highly!
Extremely knowledgeable and honest. Visiting town and was taken care of quickly and fairly!
Was in Surprise for a month. 2 days before our 2000 mile roadtrip home got a screw in the tire. Called Big Brand. They gave us an appt within 30 minutes. They were wonderful!
I had a great experience at Big Brand Tire & Service. I made an appointment the same morning for a tire repair, and they took care of me right away when I arrived. The repair was done quickly, and the staff was super friendly and helpful. Overall, it was an easy, stress-free experience, and I would definitely recommend them.
All the staff was great went out of their way to accommodate my riding mower and trailer, had tires put on both. But I got to say that the Xmas tree is ugly.
Great service, great personnel. Very happy with all they did for me.
Quick and friendly
This morning I had a situation.I got to big brand tire in surprise @ 7:30 am Sign said 8 am im setting there and out came Mr JOHNATHAN opened up couple minutes early and he took care of me right we'll. Great services great price .thank you sir professionalism into my book .thanks .Hamilton.
Excellent service. They did my golf cart tires and took care of my flat on my car. Top notch
Great service! Friendly staff!
Been a customer of Big Brand (formally S&S Tire), since 2017. Their prices are competitive & service is excellent. Last week purchased new tires. Jeff Brown was great to work with i.e. checked out numerous vendors for pricing, etc. Installers,etc. were professional, as well. Check out Big Brand, if you need tires/services.
No one likes to deal with tires, Big Brand makes it wonderful!
The reviews do not lie, I brought my expensive wheels to get tires mounted and an alignment. And I will be coming back for further maintenance, the W Bell location went above and beyond and did an absolutely great job!
Good tires and great service.
Best Service, Best Workmanship, Best Crew. A young lady "Jessica " took care of my services and was outstanding. Thank You
My brother and I were traveling through Phoenix, when we ran over a nail on the way to our hotel. Making an appointment for the shop was extremely easy. The staff were kind, knowledgeable, and had my car in and out within 30 minutes. I definitely recommend them to anyone that has a similar issue! :)
Very friendly , and welcoming staff
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 85 | — |
| Auto tire replacement | 58 | — |
| Tire rotations | 21 | — |
| Auto maintenance | 17 | — |
| Vehicle safety inspection | 6 | — |
| Auto brake repair | 5 | — |
| Auto battery replacement | 3 | — |
| Auto A/C recharge | 2 | — |
