How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%96+6.8Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCOREBig Brand Tire & Service
Surprise, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #63Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 1,049 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Big Brand Tire & Service for 8 kinds of job.
Big Brand Tire & Service for general repairs & maintenance
Clear ✕All 85 Google reviews tagged “General repairs & maintenance”
Called Big Brand, gave me a quote took my golf cart wheels in. They delivered exactly what I agreed to, and the job was finished ahead of time. Cannot ask for more. Steve
Great guys, great service. I will use them for all of my vehicles.
Great job and great work, reliable honest
Quick, friendly service, they didn't upsell anything not necessary. Another shop just quoted us thousands of dollars of repair and they told us the truth, it just needs cleaned so they cleaned our mounts. Thanks ever so kindly, we will continue to be loyal and suggest you to friends and family!
Got me in and out for an alignment. They were vastly cheaper than other shops for this service. Will be back!
I recommending is nice and honesty the people and help you a lot. He helped me a lot for Me. Good service.
Very friendly staff and fast service
It was good service. Jessica and the staff were great.
I had a great experience at this car place! They checked my tire pressure , fix my vile and made sure everything was taken care of. They did an amazing job, and I really appreciate the help. Calvin was especially helpful, friendly, and made the whole experience easy. Thank you, Calvin, for the great service! I definitely recommend this place. ⭐️⭐️⭐️⭐️⭐️
5/5 Stars — Unmatched Honesty and Exceptional Service! I cannot recommend S&S Tire Company highly enough. After taking in an older vehicle with engine trouble, they gave me straight, brutally honest advice—explaining that fixing it would cost more than the car was worth and recommending I look for a replacement…
Firstly, Jordan at the shop on Bell in Surprise was excellent and very helpful, great service all over!!!
They patched my tire for free and were friendly.
The customer service was excellent got me right in and did a great job
I’ve been taking my vehicles to Big Brand Tire & Service for over 20 years, and I’ve always received honest and reliable service. I recently had an oil change and alignment done, and everything was great. Jeff is wonderful to work with—he’s honest, helpful, and always takes good care of me. Highly recommend!
I highly recommend this place. I was helped by Jessica and she was super friendly, helpful, and made me feel valued. I was in and out in a very timely manner.
They are amazing. I was told in another tire shop that my tire had to be completely replaced. I couldn’t believe it. I decided to go for a second opinion. THEN, I came to BIG BRAND TIRE. Not only did they say there’s no need to replace the tire at all as it’s in very good condition, they also patched up my tire for…
Professional Prompt Great work
Always able to schedule us promptly. They are hard working and professional.
I love this shop, everyone is so cool and easy to talk to. I don't even sit in the waiting room I just hangout! They take care of people not take advantage.
Quick service, friendly staff got me in and out and my car is running great. Shout out Jessica for keeping me updated and informed on my options every step of the way
We were able to get in the next day and have our flat tire fixed for FREE as advertised! They got us in and out of there in eighty minutes or so, like he told us while checking in. Definitely going back there for any car maintenance.
Great customer service. Diagnosed the problem quickly.
I discovered a tire going flat in Phoenix and drove to the nearest tire service. The service here in Phoenix was absolutely amazing. I had a nail in my tire. The staff was reassuring and repaired it in no time with no charge. Very impressive.
Tim was great. Very courteous, knowledgeable, cheerful and conscientious.
Through the years they are always dependable and never stear us wrong.
The service I received was excellent. They handled the work I needed done and didn’t try to upsell me. Everyone was courteous and professional.
Outstanding customer service Jessica, Calvin and Jeff 13 yrs Loyal Customer
They were quick to get my parts and the free warranty on labor and parts was wonderful on my breaks
If your looking for Awesome service and great prices i highly recommend Big Brand!!!
Great price, not a long wait for service, the staff is very friendly.
I know I can always count on quality and trust on work that is performed by dedicated professionals. Thank you Big Brands Surprise.
Great experience Jessica and Jordan were very knowledgeable and extremely helpful I will definitely talk to my friends about this store A+++
They completed the tire change on time, and explained all recommendations before completing them. Very pleasant and comfortable transaction
Great service at reasonable price and Jessica is the best service writer ever!
Amazing place! Honest, great communication and friendly. Would recommend this place to anyone! Will be our new family go to for any car issues.
Very fast and friendly service recommend them for everybody.
Friendly staff and always honest!
Was assisted by Tim Very knowledgeable & friendly Work was completed in a timely manner Price was very fair.
The techs were extremely helpful and cared about getting me back on the road quickly and without hassle. I will be back soon with more vehicles!
Fixed flat golf cart tire fabulous service highly recommend
Excellent service, friendly and professional throughout our visit. I can honestly give them my highest recommendation. They beat our highest expectations in many years of other car services.
Had a slow leak in one of my tires and they repaired it swiftly and professionally! I know where I’m going when it’s time to replace my tires!
The crew here are awesome. I got a flat tire, they took care of me and fix my flat quick. Thanks guys .
Fast service and pleasant staff! Don't know why I didn't try them before D.
I went it to have evap repairs done and my check engine light was constantly on. The Big Brand team on Bell Rd. in Surprise took care of that problem for me, the entire crew are verry knowledgeable and explained the work being done in detail, Jessica the assistant manager is as Beautiful as she is knowledgeable she…
Professional, knowledgeable, and all around great people to do business with
All the guys & girls at the Bell Rd facility are a class run operation. Never pushy but always honest about what needs to be done to keep my old vehicles in good safe running order. Much better than most dealers & other shops!!
Been going here for years. Always feel confident with their work and their recommendations.
Manager was very helpful! Great service! Oil change and service was done in a timely matter. Highly recommend!
Johnathan and Jessica are awesome great service and great prices
Great experience. The staff was friendly and professional. I was purchasing a tire and it actually came in earlier than expected
Quick efficient service. I purchase 2 tires, and other services. Jonathan was very accommodating and provided excellent customer service . Please appreciate his hard work on a daily basis. Thanks again!
Jonathan H was so helpful and very professional. We will be returning and recommending family and friends to use them as well.
This is my go to place for car care. Jumped in my 2015 Acura with 138k miles and it wouldn’t start. That has never happened… ever. I went straight to Big Brand Tires at Bell/Grand in Surprise, AZ. I needed a new battery. Jeff is the best and he got his team to install a new battery without much wait time. Thanks!
Great service and experience.
Jeff and the crew at the Surprise location are great. They service all our vehicles and are so helpful. Thank you!
Great sales rep., and service
Great fast friendly service. These guys were awesome. Fixed my tire and charged me NOTHING !! I WILL SURELY BE BACK FOR OTHER REPAIRS
Big Brand has always been super helpful when I need them most. I’ve purchased a full set of tires from these guys, I’ve had repairs for nails done, and I’ve had tires replaced under warranty. They are awesome and quick every time. Thank you to the wonderful folks of Big Brand for the amazing service!
Very friendly service
This place has great customer service! A beautiful woman at entrance! And they even work on scooters!! 😭
They are always friendly and treat you very nice Yes I tell my friends about this place
I was very pleased with the timing of the item they ordered and called as soon as it came in S&S was very honest by telling me they were not sure it fit I was there approximately 45 minutes or less and everything was completed. I recommend people to them because S&S does not do work without checking and doing a diagnosis. Diane Davidson
The manager was very helpful and sincere. I really appreciated him
Loved their service, it seemed competent and Jeff, service office man was very efficient, polite and got me done quickly. I will go there again.
Awesome team, professional and very knowledgeable.
They alway make the extra effort. Even stayed after so I could drop of our car . Alway has options and alway super courteous
Excellent service I will definitely return and recommend
Great experience here! Jeff At the front was knowledgeable and there to solve problems. They took me as quickly as possible. Trust matters the most in these situations and Jeff and his team earned it. I'll be back!
Oil change, tire rotation and cabin filter. Very thorough, I would use this shop again for work on my vehicle.
Jessica is the BEST!! She has compassion & is smart & sooo customer service oriented!! We will continue to go to BB because of her!! Giver her a raise!!
Big Brand!! You’re always doing great work!! Thank you
I had to schedule an appointment 30 minutes before they closed and they took my car in and took care of my problems Great place I’m definitely recommending them to everyone
Trustworthy quality service completed timely
Had an appointment at 9:30am, told that the wait time would be two and half hrs or longer. I could leave the car and I couldn't wait the 2 1/2 hours, settled on "give me a call when you have an opening and I'll bring it in" It is now 3:45, called no openings. SO MUCH FOR MAKING AN APPOINTMENT.
Forever thankful for this location, for Jonathan, for the mechanics! I'm from Tucson my car broke down on the way back home and they were so patient with me so kind with me they made sure to get me home safely, they did such an amazing job on my suv! I HIGHLY RECOMMEND THIS LOCATION! THEY ARE AMAZING! I wish they…
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 85 | — |
| Auto tire replacement | 58 | — |
| Tire rotations | 21 | — |
| Auto maintenance | 17 | — |
| Vehicle safety inspection | 6 | — |
| Auto brake repair | 5 | — |
| Auto battery replacement | 3 | — |
| Auto A/C recharge | 2 | — |
