Analyzing 10,644,79710.6M ReviewsFor 30,20230.2K Experts

Experts Reviews · Company report
Big Brand Tire & Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%96+6.8Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Big Brand Tire & Service

Surprise, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #63Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 1,049 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Brand Tire & Service is better than 83% of oil change services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Brand Tire & Service is better than 77% of oil change services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big Brand Tire & Service is better than —% of oil change services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Brand Tire & Service is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Brand Tire & Service is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Brand Tire & Service is better than 96% of oil change services.A
96

Reviews for your job

Customers hired Big Brand Tire & Service for 8 kinds of job.

Big Brand Tire & Service for tire rotations

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Tire rotations”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 46
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “Tire rotations”

AlphaLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Jordan at the front was amazing! super honest straightforward And trustworthy I will be coming back for sure next time, I need tires in this area. Thanks again !

Great priceTire rotationsAuto tire replacement
ThomasLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

They got me on the road with my trailer on Super Bowl Sunday one valve stem one tire mount on my trailer. We are good to go thanks guys.

Customer photo from Thomas's review
Reasonable priceTire rotationsAuto maintenance
Amayrani7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Absolutely amazing Jessica did amazing. Her work is amazing her communication with customers is beyond expectational. Somebody get this girl a raise 10 out of 10 recommend to anyone. She Is the example of great customer service and going above and beyond!!

Great priceTire rotationsAuto A/C replacementAuto maintenance
PaulLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

Tires rotated in less than 30 minutes.

Reasonable priceTire rotations
Kim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The service I received was excellent. They handled the work I needed done and didn’t try to upsell me. Everyone was courteous and professional.

Reasonable priceGeneral repairs & maintenanceTire rotationsService not listed
JLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Greeting you as you enter one on one. They have helped with all my needs and have what you need. Best of all open 7 days a week which is unusual!

Reasonable priceTire rotations
gemmixr657 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great service knowledgeable staff reasonable prices thanks 👍

Tire rotations
osvaldoLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Great experience Jessica and Jordan were very knowledgeable and extremely helpful I will definitely talk to my friends about this store A+++

Great priceGeneral repairs & maintenanceTire rotationsAuto tire replacement
Maritza5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Friendly staff and always honest!

Reasonable priceGeneral repairs & maintenanceTire rotationsA/C installation & repair
SkyLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Very reasonable price. They will even match price on service to other competitors. I went to get wheel alignment done after the other shop in el mirage couldn’t do the job properly claiming because my car has bent frame causing the alignment to be out. This shop was able to fix th alignment issue. and I didn’t even…

Great priceTire rotationsService not listed
Steven4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Fast and courteous tire rotation

Tire rotations
Delores8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Quick efficient service. I purchase 2 tires, and other services. Jonathan was very accommodating and provided excellent customer service . Please appreciate his hard work on a daily basis. Thanks again!

General repairs & maintenanceAuto A/C rechargeTire rotations
ihskrystal22Local Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Jonathan H was so helpful and very professional. We will be returning and recommending family and friends to use them as well.

Reasonable priceGeneral repairs & maintenanceTire rotations
Rod4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

This morning I had a situation.I got to big brand tire in surprise @ 7:30 am Sign said 8 am im setting there and out came Mr JOHNATHAN opened up couple minutes early and he took care of me right we'll. Great services great price .thank you sir professionalism into my book .thanks .Hamilton.

Great priceTire rotationsAuto tire replacement
Doug8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

These guys are good! They did an awesome job of finding my problem with the tires. Most were out of balance and they rebalanced, rotated and found a stud and lug nut cross threaded. Great Service.

Great priceTire rotations
Daniel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had to schedule an appointment 30 minutes before they closed and they took my car in and took care of my problems Great place I’m definitely recommending them to everyone

Great priceGeneral repairs & maintenanceTire rotationsService not listed
robiny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Reasonable priceTire rotationsAuto tire replacementVehicle safety inspection
Bonnie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Great priceTire rotationsService not listed
Alexandera year ago★★★★★

Rating only, no written review.

Auto brake repairTire rotationsAuto tire replacement
Dennis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Great priceGeneral repairs & maintenanceTire rotationsAuto maintenance
CharlieLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Rating only, no written review.

Reasonable priceGeneral repairs & maintenanceTire rotationsAuto tire replacement

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 56%Reasonable 42%Overpriced 2%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance85—
Auto tire replacement58—
Tire rotations21—
Auto maintenance17—
Vehicle safety inspection6—
Auto brake repair5—
Auto battery replacement3—
Auto A/C recharge2—

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