Personal injury attorney · Gilbert, AZ · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%96+61Reliability 28%97+27.4Replies to reviews 8%100+8.2Experts Score= 97Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 97 immigration lawyersiPosition by Experts Score among all companies we track in this category. · better than 79%
5.0★★★★★277 Google reviews · 3 photos
98%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Big Chad Law Injury & Accident Lawyers at a glance
Reviewers frequently highlight the firm's prompt communication, noting that clients felt kept informed throughout the legal process without being ignored. Many describe the staff as professional, friendly, and dedicated, with specific praise for clear explanations of complex legal matters and a respectful, personal approach to case management. Clients also report quick resolution times and positive outcomes from their injury cases. The few lower-rated reviews characterize the service as merely average or unremarkable compared to industry standards, though no specific operational complaints are detailed.
Google rating: 5.0 out of 5 from 277 reviews (98% five-star).
Reviews on this page: 277 Google reviews (254 with written comments).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
This companyImmigration Lawyers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Chad Law Injury & Accident Lawyers: 96/100 on this factor. Category median: 92.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Chad Law Injury & Accident Lawyers: 97/100 on this factor. Category median: 91.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Chad Law Injury & Accident Lawyers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Chad Law Injury & Accident Lawyers: 100/100 on this factor. Category median: 77.A
100
Bar = this company · dark tick = category median.
Star ratings
277 Google reviews we collected
5.0of 5
5 stars27198%
4 stars31%
3 stars21%
2 stars10%
1 star00%
Praise vs complaints
Phrases our text analysis found in 254 written reviews
99%praise
Praise31099%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9731%
Quality & results7725%
Would recommend7022%
Communication3010%
Speed & response227%
Honesty & trust144%
Price & value21%
What customers talk about
We read 254 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were patient, professional, and achieved an excellent result.”
“I had an excellent experience with Big Chad’s Law Firm.”
“My entire experience with Greta and the rest of the team was excellent; I highly recommend them.”
“I would definitely recommend it, they kept me informed”
“They handled my case quickly and kept me informed the whole time.”
“Fast and reliable, especially Ingrid who was with me throughout the entire procedure.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
LLizbeth3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Recomiendo este despacho sin dudarlo.
Fueron pacientes, profesionales y lograron un excelente resultado
DDaniel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
JJimena1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Thanks to Big Chad Law Firm, I achieved a better outcome than I expected. Highly recommended
TThaily1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Their legal expertise and commitment to my case were remarkable. Big Chad Law Firm
is fantastic.
JJosé1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Gracias por ayudarme con mi accidente y muchas gracias Ingrid Sánchez por su apoyo y servicio
Hhernan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Estoy muy agradecido con Ingrid Sánchez. Me orientó de principio a fin y en Big Chad me trataron con respeto y eficiencia.
Recomiendo este despacho sin dudarlo.
Fueron pacientes, profesionales y lograron un excelente resultado
Response from the owner · 2 months ago
¡Muchas gracias, Lizbeth, por tu excelente reseña y por recomendarnos sin dudarlo! Nos alegra mucho saber que nuestro equipo pudo brindarte una atención paciente y profesional y que lograste un excelente resultado. Agradecemos sinceramente tu confianza y tus amables palabras. ¡Estamos aquí para ayudarte cuando nos necesites!
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Billy ChapelLocal Guide · 23 reviewsiTotal number of Google reviews Billy has written across all businesses on Google Maps, not just this one.
Thank you for your feedback, Billy. We appreciate you taking the time to share your thoughts. While we're glad you gave us a try, we're sorry to hear your experience didn't stand out as much as we would have hoped. At Big Chad Law, we're always working to provide exceptional service and representation, and we appreciate feedback that helps us continue to improve. We wish you all the best.
J
Jose Hernandez2 reviewsiTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Todo mi caso fue excelente con Greta y al resto del equipo, los recomiendo.
Response from the owner · 2 months ago
¡Muchas gracias, José, por su confianza y por recomendarnos! Nos alegra saber que tuvo una excelente experiencia con Greta y con el resto de nuestro equipo. Trabajamos cada día para brindar atención personalizada, comunicación constante y el mejor apoyo posible a nuestros clientes. Agradecemos sinceramente sus amables palabras y le deseamos lo mejor.
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Daniel Carrazco1 reviewiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Thank you so much, Daniel! Exceeding your expectations is exactly what we aim for, and it means the world to hear that our team's professionalism and dedication made a real difference in your case. We wish you all the best going forward!
E
Elijah1 reviewiTotal number of Google reviews Elijah has written across all businesses on Google Maps, not just this one.
Thank you, Elijah! We love hearing that — it's always our goal to make sure every client feels taken care of. We appreciate you taking the time to share your experience and hope we can be there for you again if you ever need us!
J
Jimena Castro1 reviewiTotal number of Google reviews Jimena has written across all businesses on Google Maps, not just this one.
Thanks to Big Chad Law Firm, I achieved a better outcome than I expected. Highly recommended
Response from the owner · 7 months ago
Thank you, Jimena! Exceeding our clients' expectations is always the goal, and hearing that we delivered means everything to us. We're so glad you trusted Big Chad Law with your case — your recommendation means the world to our team!
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Eduardo Romo2 reviewsiTotal number of Google reviews Eduardo has written across all businesses on Google Maps, not just this one.
Me ayudaron bastante, son muy buenos en lo que hacen :)
Response from the owner · a year ago
¡Muchas gracias, Eduardo! Nos alegra saber que nuestro equipo en Chandler fue claro y efectivo en tu caso. Estamos aquí para ayudarte en cada paso del proceso legal.
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Thaily Mendivil Armenta1 reviewiTotal number of Google reviews Thaily has written across all businesses on Google Maps, not just this one.
Their legal expertise and commitment to my case were remarkable. Big Chad Law Firm
is fantastic.
Response from the owner · 7 months ago
Thank you, Thaily! We're so glad our legal expertise and commitment made a positive impression on you. Reviews like yours truly motivate our team to keep giving every case our very best. We appreciate you!
J
José Arbayo1 reviewiTotal number of Google reviews José has written across all businesses on Google Maps, not just this one.
Gracias por ayudarme con mi accidente y muchas gracias Ingrid Sánchez por su apoyo y servicio
Response from the owner · 11 months ago
“¡Gracias, José! Nos alegra saber que Ingrid Sánchez pudo apoyarte. En Big Chad Law Firm – Chandler seguimos aquí para cualquier paso de tu caso de accidente.”
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Seretha Mitchell5 reviewsiTotal number of Google reviews Seretha has written across all businesses on Google Maps, not just this one.
