Massage therapist · Cleveland, OH · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%49+3.5Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#65 of 158 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 59%
5.0★★★★★173 Google reviews · 21 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Big Creek Massotherapy five stars based on 173 reviews, highlighting clean facilities, quiet environments, and skilled therapists who provide deep tissue and myofascial release treatments. Clients frequently mention reasonable pricing, easy online booking, and minimal wait times, noting that staff communicate clearly and target specific pain areas effectively. The owner responds to 76% of reviews, and the sole lower-rated comment suggests clients should explicitly request lighter pressure to avoid bruising.
Google rating: 5.0 out of 5 from 173 reviews (98% five-star).
Reviews on this page: 173 Google reviews (138 with written comments, 2 with photos).
Owner responses: the business replied to 76% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Big Creek MassotherapyMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Creek Massotherapy: 98/100 on this factor. Category median: 94.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Creek Massotherapy: 99/100 on this factor. Category median: 94.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big Creek Massotherapy: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Creek Massotherapy: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Creek Massotherapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Creek Massotherapy: 49/100 on this factor. Category median: 73.C
49
Bar = this company · dark tick = category median.
Star ratings
173 Google reviews we collected
5.0of 5
5 stars16998%
4 stars21%
3 stars21%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 138 written reviews
99%praise
Praise16499%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price747%
Reasonable853%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5735%
Quality & results3521%
Would recommend3320%
Price & value2113%
Speed & response85%
Communication74%
Honesty & trust42%
What customers talk about
We read 138 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Mackenzie is so caring really wants to help me I cannot believe her strength.”
“That was the most amazing experience I have ever had!”
“5/5 stars - it was very relaxing and she did an amazing job.”
“for providing quality providers at affordable prices!”
“I started coming here in May and immediately started coming every month.”
“She listened carefully to all my pain/cramps and issues, gave me advice and communicated everything with very clearly.”
“Her years of experience coupled with her genuine care was incredible.”
People customers mention
Anthony18 reviews
Kayla6 reviews
Crystal5 reviews
Teea4 reviews
Mackenzie3 reviews
Salem3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
EEthanLocal Guide · 105 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had my first massage in about two years with Anthony, and I couldn’t have been happier with the experience. He made sure I was comfortable throughout the entire massage while still working deeply enough to really address the tension I came in with. I felt significantly better walking out than I did walking in. I’ll definitely be back!
Reasonable price
Tt1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very clean very quite great hospitality and a out of this word massage felt a big difference then before
MMimi13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I just left after my second appointment with MacKenzie. I'm 60 but I physically feel 35. Mackenzie is so caring really wants to help me I cannot believe her strength. I am grateful that I found her at big creek ❤️
Great price
JJeremyLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I Recently received my 1st professional massage here from Jessica. She listened carefully to all my pain/cramps and issues, gave me advice and communicated everything with very clearly. I was a bit nervous and was put at ease. Jessica was precise, kind and professional, and most importantly, the issues I was having…
Reasonable price
MMelissaLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
That was the most amazing experience I have ever had!! I have been getting massages for the better part of 20 years and I have never been relaxed enough to fall asleep...well this time I did!! It was awesome!. Thank you B.C.M. for providing quality providers at affordable prices!!!
Great price
AAnna2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I just got my first ever professional massage here with Mackenzie. 5/5 stars - it was very relaxing and she did an amazing job. I went in due to lower back pain and she targeted the area perfectly and gave me recommendations after the massage on how to continue relieving pain. I also thought the price point for a 60…
I had my first massage in about two years with Anthony, and I couldn’t have been happier with the experience. He made sure I was comfortable throughout the entire massage while still working deeply enough to really address the tension I came in with. I felt significantly better walking out than I did walking in. I’ll definitely be back!
Price assessment: Reasonable price
Response from the owner · 4 weeks ago
Ethan,
Thank you, so much for that awesome review. It was great meeting. We're so glad that you enjoyed your massage with us and we are looking forward to seeing you again soon!
T
t dedrick1 reviewiTotal number of Google reviews t has written across all businesses on Google Maps, not just this one.
I just left after my second appointment with MacKenzie. I'm 60 but I physically feel 35. Mackenzie is so caring really wants to help me I cannot believe her strength. I am grateful that I found her at big creek ❤️
Price assessment: Great price
Response from the owner · 4 weeks ago
Mimi,
Thank you for the 5 star review. We are so happy that you enjoyed your service with Mackenzie, and we look forward to seeing you again!
J
Jeremy HatleyLocal Guide · 23 reviewsiTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
I Recently received my 1st professional massage here from Jessica. She listened carefully to all my pain/cramps and issues, gave me advice and communicated everything with very clearly. I was a bit nervous and was put at ease. Jessica was precise, kind and professional, and most importantly, the issues I was having for weeks were more or less fixed. I can't express the improvement in my quality of life after the session. I started moving full time. Im in my 40s now and I was having muscle spasms and cramps, to the point I was unable to maintain my normal posture and limping a little at times. A family friend suggested a therapeutic massage at this location. I'd definitely refer any of my friends with physical pain to give Jessica at Big Creek massotherapy a try.
Price assessment: Reasonable price
Response from the owner · 4 weeks ago
Jeremy,
Thank you so much for that awesome review. We're so happy that you had a great experience with Jessica. We hope to see you again very soon.
M
Melissa FriedrichsenLocal Guide · 30 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
That was the most amazing experience I have ever had!! I have been getting massages for the better part of 20 years and I have never been relaxed enough to fall asleep...well this time I did!! It was awesome!. Thank you B.C.M. for providing quality providers at affordable prices!!!
Price assessment: Great price
Response from the owner · 2 months ago
Thank you so much, Melissa! We really appreciate the 5 star review and your support of our small business. We're so very glad that you enjoyed your experience here and we are looking forward to seeing you again soon!
A
Anna Egbert2 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
I just got my first ever professional massage here with Mackenzie. 5/5 stars - it was very relaxing and she did an amazing job. I went in due to lower back pain and she targeted the area perfectly and gave me recommendations after the massage on how to continue relieving pain. I also thought the price point for a 60 minute massage was great in comparison to other places in the greater Cleveland area.
Price assessment: Great price
Response from the owner · 4 months ago
Anna, thank you so much for that amazing review! We're so thrilled that you loved your massage and We're looking forward to seeing you again soon.
M
M Anumesh3 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
I went to Big Creek Massotherapy for the first time today, my birthday! I don’t treat myself to a massage very often, but today I went in for a 90-minute massage with Michele and it was the best massage I’ve ever had. She truly has a gift. Michele doesn’t just do what feels good and relaxing (yes, she does that too), but she does what needs to be done. She was able to find every knot and every tension point. Her years of experience coupled with her genuine care was incredible. It’s obvious she loves what she does. She’s SO good. Thank you so much, Michele. You made my birthday amazing!
Price assessment: Great price
A
Andrey Prikhodko7 reviewsiTotal number of Google reviews Andrey has written across all businesses on Google Maps, not just this one.
Very clean. Professional workers. Excellent experience. Helping me with a back injury. After just 2 sessions im seeing results. Very quick no wait time. Im taken into the room no more than 2 minutes after entering.
Price assessment: Reasonable price
Response from the owner · 5 months ago
Thank you, so much fot that wonderful review! We appreciate your support.
K
K SFLocal Guide · 79 reviewsiTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Crystal is hands down the most phenomenal massage therapist I have ever experienced!!! Because I am a dentist that bends and twists all day, I have gone to the chiropractor as well as had many therapeutic, relaxation and deep tissue treatments in my day. I don’t believe I will ever need to visit the chiropractor again after finding big creek massotherapy!
At every visit I can feel immediate relief in my back and neck. Crystal’s magic (and strong!) hands have also provided a resolution to several areas in my back that go numb. But do not get me wrong, I can still fall asleep even during a deep tissue massage she is just that good! Thank you so much for being an amazing establishment. It’s a 10/5 for me!
Response from the owner · 7 months ago
Thank you, so much for that awesome review! We really appreciate the kind words and all the support.
