Massage therapist · Cleveland, OH · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%99+25.8Value 15%97+14.8Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#44 of 158 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 73%
5.0★★★★★127 Google reviews · 12 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Wyatt-DeMarco Massage Therapy & Wellness Center at a glance
Google reviewers rate Wyatt-DeMarco Massage Therapy & Wellness Center five stars based on 127 reviews, noting that the owner responds to eighty percent of feedback. Clients frequently describe the facility as clean, calm, and professional, with staff praised for their attentiveness and ability to address specific areas of tension. Services such as full-body, prenatal, and lymphatic massages are highlighted for their therapeutic results. One recurring criticism involves excessive noise from other patrons, which detracted from the expected quiet atmosphere during a visit.
Google rating: 5.0 out of 5 from 127 reviews (98% five-star).
Reviews on this page: 127 Google reviews (102 with written comments, 5 with photos).
Owner responses: the business replied to 80% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
This companyMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Wyatt-DeMarco Massage Therapy & Wellness Center: 98/100 on this factor. Category median: 94.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Wyatt-DeMarco Massage Therapy & Wellness Center: 99/100 on this factor. Category median: 94.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Wyatt-DeMarco Massage Therapy & Wellness Center: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Wyatt-DeMarco Massage Therapy & Wellness Center: 97/100 on this factor. Category median: 100.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Wyatt-DeMarco Massage Therapy & Wellness Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 73.–
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Bar = this company · dark tick = category median.
Star ratings
127 Google reviews we collected
5.0of 5
5 stars12598%
4 stars11%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 102 written reviews
98%praise
Praise11098%
Complaints22%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price633%
Reasonable1267%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4641%
Quality & results2522%
Would recommend2321%
Communication87%
Price & value65%
Speed & response22%
Honesty & trust22%
What customers talk about
We read 102 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This was my first time and I was looking for a new place to go and this felt very professional and welcoming.”
“I had my second massage at Wyatt‑Demarco Massage Therapy yesterday, and it was another wonderful experience.”
“If you’re looking for a great massage therapist, I highly recommend checking her out and giving Wyatt-DeMarco Massage Therapy & Wellness Center a try.”
“I've seen Ariel both times and could not recommend her more!”
“I explained to Ariel that I sit at a desk all day, and let me tell you, the tension in my neck and upper back was definitely there!”
“…a valuable experience; the benefits achieved extend far beyond their fair pricing, convenient hours and hands-on services received.…”
“I was greeted immediately and felt at ease, quickly.”
“By the time I left, I was so relaxed that I honestly felt like I could sleep for days.”
People customers mention
Ariel9 reviews
Jessica6 reviews
Jennifer4 reviews
Lindsey3 reviews
Jen3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AAnnLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Ariel is awesome! I always feel wonderful after a session with her.
The salon is inviting and relaxing!
Reasonable price
SSheila9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I had my second massage at Wyatt‑Demarco Massage Therapy yesterday, and it was another wonderful experience. This was my first session with Kayla, and she was fantastic. She asked about my preferred pressure and delivered exactly what I needed. I booked the massage because I had months of neck and upper‑back tension…
Reasonable price
JJCLocal Guide · 40 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
From the moment I stepped in, I was welcomed by a calming ambiance. The soothing aromas, cleanliness and comfortable decor contributed to an atmosphere of relaxation.
Lindsey is FANTASTIC! She systematically works through your muscle tissue with incredible accuracy, pinpointing troubled areas that need special…
LLisaLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
A great place for a restorative massage! Mary, Jessica, Ariel and Lindsey are all fantastic! THIS is my HAPPY place!
DDr.Local Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Had my first ever lymphatic massage with Ariel. Fantastic and relaxing experience. Gorgeous space. Highly recommend!
Great price
BBrandan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
The space was very clean and calm. This was my first time and I was looking for a new place to go and this felt very professional and welcoming. Everyone was very kind and I will definitely be going back.
⭐️⭐️⭐️⭐️⭐️
I had a full-body massage with Ariel C. on Friday at Wyatt-DeMarco Massage Therapy & Wellness Center, and it was exactly what I needed! My massage was definitely long overdue.
I explained to Ariel that I sit at a desk all day, and let me tell you, the tension in my neck and upper back was definitely there! She really focused on those areas, and I could feel the tension melting away. By the time I left, I was so relaxed that I honestly felt like I could sleep for days. It felt AMAZING!
I absolutely loved the atmosphere of the center, too. It’s small, quiet, peaceful, and has such a relaxing feel. It was the perfect environment to completely unwind and take some time for myself.
I definitely can’t wait to schedule another massage with Ariel! If you’re looking for a great massage therapist, I highly recommend checking her out and giving Wyatt-DeMarco Massage Therapy & Wellness Center a try. I’ll definitely be returning! ❤️
Price assessment: Reasonable price
A
Ann HortaLocal Guide · 6 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
I had my second massage at Wyatt‑Demarco Massage Therapy yesterday, and it was another wonderful experience. This was my first session with Kayla, and she was fantastic. She asked about my preferred pressure and delivered exactly what I needed. I booked the massage because I had months of neck and upper‑back tension from work stress, and not only did I leave feeling deeply relaxed, but I actually woke up today with a pain‑free neck for the first time in months! The Swedish relaxation massage was exactly what my body needed. I’ve already scheduled my next appointment and plan to continue seeing Kayla monthly.
Price assessment: Reasonable price
Response from the owner · 4 months ago
That is fantastic news Sheila! We absolutely love hearing that you got relief from your massage! Love to hear that you will be back on a monthly basis too!! We look forward to seeing you in a few weeks.
S
Sarah Henkel4 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
From the moment I stepped in, I was welcomed by a calming ambiance. The soothing aromas, cleanliness and comfortable decor contributed to an atmosphere of relaxation.
Lindsey is FANTASTIC! She systematically works through your muscle tissue with incredible accuracy, pinpointing troubled areas that need special attention. Her technique is not only effective but also tailored to individual needs, making each session a unique experience. I left feeling relaxed and rejuvenated. Highly recommend!
J
Jon DLocal Guide · 19 reviewsiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
