Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts

Experts Reviews · Company report
Big Horn Heating and Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty92−0.8Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Big Horn Heating and Cooling

Billings, MT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 5.0★ from 293 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Horn Heating and Cooling is better than 99% of heat pump installation services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Horn Heating and Cooling is better than 98% of heat pump installation services.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big Horn Heating and Cooling is better than 92% of heat pump installation services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Horn Heating and Cooling is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Horn Heating and Cooling is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Horn Heating and Cooling is better than —% of heat pump installation services.–
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Reviews for your job

Customers hired Big Horn Heating and Cooling for 8 kinds of job.

Big Horn Heating and Cooling for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$600–800
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$611
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “A/C system repair”

SP4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Brandon/Big Horn di exceptional work. They brought back my air conditioning where the other contractors just wanted to sell me a new system. I signed up for the premium maintenance plate which saved me on this visit and in the future. Truly professional honest and friendly

Paid $600–800Reasonable priceA/C system repair
Jeff8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great guys to work with! They were a referral from a friend and came through in a pinch. AC had been down and it as starting to heat up, I called Superior, and they were out the same day. They kept me in the loop as to their timing, and took care of business. Price was more than fair for the service!

Great priceHVAC system repairA/C system repair
GregLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We cannot say enough good things about Tom and Superior Heating, Cooling, and Electric. Tom is the kind of professional that truly sets the standard for what a homeowner hopes for when bringing someone into their home. From the very first visit, it was clear that he wasn’t just there to get the job done, he was…

Reasonable priceHVAC system repairA/C system maintenanceA/C system repair
Becky5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Called Tom and he responded within hours of my call. He was very professional and respectful. He explained what was wrong in layman’s terms. I am totally happy with him and my air conditioning is working wonderfully. Thank you Tom!!

A/C system repair+ Responsiveness+ Punctuality+ Quality
Blake4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tom is awesome. Only person I call for my HVAC repairs. He repaired my central air last summer when it went out and replaced my furnace this winter when it went out. High quality of work and as professional as they come. Highly recommend to anyone needing HVAC services.

A/C system repairHeating system repair+ Responsiveness+ Quality+ Professionalism
Christina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were easy to contact and very responsive. I was told by another company I needed a new compressor and they tried to sell me a new unit. Thom said the compressor was fine and just needed a capacitor which was 1/10 the cost. Super honest and great work! I’d 100% recommend this company

A/C system repair+ Responsiveness+ Punctuality+ Quality
Anne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Tom was FANTASTIC! Fixed my AC and getting a quote for a new one that I am going to get next year. Thank you so much Tom!!!! The dogs are happy to be inside where it is cooler now :).

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Benjamin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Highly recommend! Great service and affordable pricing. Our AC unit stopped working during this heat wave and Tom came out after hours and had it up and running in no time.

A/C system repair
Roseanne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I appreciate the professionalism and quick repair. I will definitely be using services in the future. Thank you.

A/C system repair+ Professionalism
RussLocal Guide · 385 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

When I had issues with a new unit, Superior was on the problem immediately and also went to bat for me with the manufacturer. These days you rarely see this level of customer service anymore, nice to know it still exists.

A/C system maintenanceGeneral constructionDuctless heating & A/C services
Hannele1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
auggie6 years ago★★★★★

Rating only, no written review.

A/C system maintenanceA/C system repair+ Punctuality+ Professionalism+ Value
Clinton7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

A/C system maintenanceDuctless heating & A/C servicesHeating system maintenance+ Responsiveness+ Punctuality+ Quality

Price

$114-75% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 55%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Heating system repair24$188–$867
A/C system repair13$227–$611
A/C system maintenance13$78–$351
Heating system maintenance13$78–$293
HVAC system maintenance7$114–$453
Heating system installation7$1.4k–$2.4k
Installation6$1.4k–$2.8k
Thermostat repair6—

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