How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty92−0.8Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCOREBig Horn Heating and Cooling
Billings, MT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 5.0★ from 293 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Big Horn Heating and Cooling for 8 kinds of job.
Big Horn Heating and Cooling for heating system maintenance
Clear ✕All 13 Google reviews tagged “Heating system maintenance”
Tom is amazing, he came on Christmas Eve and helped me with my heater, and then it crashed again on New Years. Tom came and helped get everything going. Thorough and amazing service all around
When I had issues with a new unit, Superior was on the problem immediately and also went to bat for me with the manufacturer. These days you rarely see this level of customer service anymore, nice to know it still exists.
Tom is my go to guy for all my heating,cooling, and electrical needs. He is straight forward and informative throughout all his work. I would highly recommend him for any heating, cooling, or electrical service.
Tom was excellent. Highly recommend!
Tom provided exceptional service. We originally called Tom to ask for a quote on a new heater. He was able to come to our house the same day we called. Tom asked us a few questions, looked at our system and duct work and then told us he would be happy to provide a quote for a new heater but he had time to inspect…
The owner,Tom,was prompt and very professional.He found my problem and restored my heat quickly and with a reasonable charge.
Great experience, easy to get an appointment, prompt service
Tom was very professional and very thorough. He was friendly and prompt! I’d feel confident recommending him to someone else knowing he’d do an awesome job. Can’t say enough positive about his business.
Tom was awesome! He explained everything so I knew exactly what he was doing. He kept me informed when waiting for NorthWestern Energy to respond about my electrical box. I would refer him to anyone with heating, cooling and electrical needs! I will also be seeing him next year for my AC unit!
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Heating system repair | 24 | $188–$867 |
| A/C system repair | 13 | $227–$611 |
| A/C system maintenance | 13 | $78–$351 |
| Heating system maintenance | 13 | $78–$293 |
| HVAC system maintenance | 7 | $114–$453 |
| Heating system installation | 7 | $1.4k–$2.4k |
| Installation | 6 | $1.4k–$2.8k |
| Thermostat repair | 6 | — |
