Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Big O Tires logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%70+17Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty98−0.2Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Big O Tires

Avondale, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #52Position by Experts Score among all companies we track in this category. of 80 oil change services · 4.8★ from 314 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big O Tires is better than 76% of oil change services.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big O Tires is better than 70% of oil change services.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big O Tires is better than —% of oil change services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big O Tires is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big O Tires is better than 98% of oil change services.A
98
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big O Tires is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Big O Tires for 8 kinds of job.

Big O Tires for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.54
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#51 / 74
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 54 Google reviews tagged “Oil change” · showing 20

JessicaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Amazing service and price.

Oil change
Stacey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★

Everything went smoothly and was completed timely !

TiresOil change
Matt5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Appointment same day. Fast service. Good communication. Very pleased.

Tire rotationsOil change
Desert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great service at a reasonable price👍

Reasonable priceOil change
RicardoLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Real professional and efficient location. The techs and front customer service representatives are amazing.

Great priceOil change
David6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Entire staff was cordial and professional. Communication was top notch.

Great priceAir & cabin filter replacementTiresGeneral repairs & maintenance
rex1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’ve always had a very satisfying experience at this location. Jason, always provides me with excellent customer service and I always leave satisfied and I will only service my cars at this location.

Great priceOil change
Gideon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I got my oil changed and tires rotated and got some of the best service I’ve ever received! Gonna be bring my business vehicles to this shop after that too. Very impressed

Great priceTire rotationsOil change
Araceli4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The staff was very pleasant, quick and efficient.

Great priceAir & cabin filter replacementExhaustWheel alignment
C14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Friendly, fast service. Explained everything

Reasonable priceOil change
JeremyLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Took a couple hours despite having an online appointment, but the staff was friendly and waiting room clean and supplied with water bottles and coffee.

Tire rotationsOil change
IkeLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Employees extremely professional, welcoming, had my oil changed for a very wonderful price, mechanic was efficient and explanation to my questions, will not go anywhere else from now on.

Great priceOil change
ElmerLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Awesome customer service. We will always get our services done at this location. Great job. Shout out to Frank. Lol. Great experience

Oil change
JohnLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Big-O-Tires in Avondale off Dysart. The counter service men were very courteous and professional. Had the full synthetic oil change, lube chassis, replacement filter, tire rotation and vehicle point inspection for $49.95 but my 4Runner needed 2 extra quarts, so the price when up to $78.56. I had a feeling there was…

Reasonable priceTire rotationsAuto maintenanceOil change
Jeff4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very professional! The staff was exceptional! I will be going back!

Reasonable priceTire rotationsOil change
HankLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Good job

Oil change
grannybrendaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Perfect!

Tire rotationsOil change
gregory10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Fast and compleat service

Tire rotationsOil change
Amanda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I wish I had the names of everyone who helped me, but these guys were incredible. I originally chose them because we had a flyer come in the mail. Glad we went! Speedy service, even with bad news about my car. They were kind to us, patient with my kiddo, professional and got my car back on the road safely! 10/10

Reasonable priceTiresWheel alignmentOil change
AndyMiggs2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Friendly workers who kept me well informed about my service and it was done in a timely manner. Not much more I could ask for and will definitely come again.

Reasonable priceBrakesOil change

Show more oil change reviews (34 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 55%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Tires73—
Oil change54—
Tire rotations17—
Wheel alignment13—
Air & cabin filter replacement7—
General repairs & maintenance7—
Auto tire replacement6—
Auto battery replacement5—

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