Analyzing 7,273,9057.3M ReviewsFor 20,60220.6K Experts

Experts Reviews · Company report
Big O Tires logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Big O Tires

Boise City, ID · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 98 tire shops · 4.7★ from 1,083 Google reviews

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Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big O Tires is better than 76% of tire shops.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big O Tires is better than 69% of tire shops.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big O Tires is better than —% of tire shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big O Tires is better than 100% of tire shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big O Tires is better than 100% of tire shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big O Tires is better than 100% of tire shops.A
100

Reviews for your job

Customers hired Big O Tires for 8 kinds of job.

Big O Tires for wheel alignment

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.79
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Wheel alignment”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#32 / 45
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Wheel alignment”

Phaisone2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I went in to get a wheel alignment, but have to replace struts assembly and replaced both Rods so they can align the wheels alignment . Kris Maxie is very knowledgeable and professional.

Reasonable priceWheel alignmentAuto maintenance
JeroldLocal Guide · 593 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent auto center

Great priceTiresAuto battery replacementSteering & suspension repair
SharonLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

This my 2nd time Big o Tires. I had several Services performed today because I'm going across country and wanted to assure everything would be fine. Kris took great care of my needs. They even gave me a ride to my home since the work was going to take a few hours. Top notch service! I hope when I get to my new…

Reasonable priceAuto A/C rechargeWheel alignmentAuto battery maintenance
Merlin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Friendly and very easy to work with got the job done I a timely manner and would recommend friends and family to use there services.

Wheel alignmentAuto tire replacement
AnthonyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I received fast and friendly service at a reasonable price. Thank you Big-O.

Wheel alignment
Ronnie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Excellent Customer Service and Top Shelf Employees…..Tim is a real solid cat. A+++ Ronnie V. North Jersey

Great priceTiresWheel alignment
Rick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The guys there were excellent. The week prior I brought a tire in from my wife's car that was leaking at the bead after she ran over a nail. I had plugged the hole and found the bead leaking. After being told at another store that the problem was i needed all new rims due to it being a Cadillac and the chrome was…

Great priceTiresWheel alignment
Dakota2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★

Asked for oil change, tire rotation and alignment. When i picked up the truck, i asked if they put air in the tires. I was told they had to put air in to do the alignment. Went outside to see truck sitting at same tire deformation as when i dropped it off. Found front two tires were at 22 and 25 psi. Tells me…

Reasonable priceTire rotationsVehicle InspectionWheel alignment
David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I've taken 3 vehicles to have serviced and they let me know if there were any other wear on parts that need replacing. They have always taken great care of my cars and have been respectful.

Reasonable priceSteering & suspension repairAuto brake repairTire rotations
Travis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I am very happy with my experience with Big O Tire. Freddy Encinas helped me choose tires and rims that look great and ride even better. He was very knowledgeable about immediate and future problems that are inevitable if you choose the wrong size. He and the crew were professional, quick, and very positive…

Great priceTiresWheel alignmentAuto tire replacement
CadomLocal Guide · 108 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I needed breaks and two new tires. I was low on cash. So I was approved for a low cost loan and everything was fixed that day. They are fast and efficient and on top of that, very helpful and nice. Their prices are the lowest around.

Auto brake repairWheel alignmentBrakes
Diane6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Always friendly ready to help you & get you on your way! Thank you Big O!

TiresWheel alignment
Samantha7 months ago★★★★★

Rating only, no written review.

General repairs & maintenanceWheel alignment
Nancy9 months ago★★★★★

Rating only, no written review.

TiresGeneral repairs & maintenanceVehicle Inspection

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 49%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Tires37—
Oil change23—
Wheel alignment14—
Tire rotations14—
Auto tire replacement10—
Brakes7—
General repairs & maintenance7—
Auto maintenance6—

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