Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
Google reviewers rate Big O Tires 4.7 out of 5 based on 1083 reviews, with the owner responding to 98% of feedback. Customers frequently praise the shop for fair pricing, efficient service, and friendly staff who clearly explain necessary repairs like tire rotations, brakes, and oil changes. Recurring criticisms involve scheduling inaccuracies where promised quick service results in long waits, along with complaints about missed phone calls and unexpected fees added to initial estimates.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
1,083 Google reviews we collected
Phrases our text analysis found in 774 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 774 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great work here and Josiah Smith Steven were both super friendly and helpful.”
“Very dissatisfied and unprofessional and will not be back.”
“…an awesome experience so when issues inevitably arose again, it was a quick decision where to turn.…”
“Their customer service didn't call me back twice and the issue was not resolved.”
“I’ve gone to this location for car problems in the past and had an awesome experience so when issues inevitably arose again, it was a quick decision w…”
“…and ball joints need replacement, and some other components that are not working correctly.…”
“Prices are fair and employees are very kind and personable.”
“They are overpriced and break your car while you’re at it.”
“Everyone was so friendly, helpful, and efficient, and the customer service was 10/10.”
“This has been our go-to shop for 20 years when Tim owned it.”
“I can trust the reliable team members at Big O on Fairview and I am grateful to have been able to entrust my car to them especially in such a dire moment.”
“Friendly and very easy to work with got the job done I a timely manner and would recommend friends and family to use there services.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Big O Tires for 8 kinds of job. Pick one to see what they paid and said.
Fairview location. I called and asked if I needed appointment for tire rotation. They said "no appointment needed come on down we will get you right in because rotations are top priority." I drive right over and get there and they say it will be 2 to 3 hours. Guy at front desk looking overwhelmed with no ability to…
I bought a brand new car from the dealership and I still choose to bring my vehicles here for a reason. Prices are fair and employees are very kind and personable. Josiah and Chris were extremely knowledgeable I will be coming back again :)
I’ve gone to this location for car problems in the past and had an awesome experience so when issues inevitably arose again, it was a quick decision where to turn. Auto repair costs are always a tough pill to swallow but the staff gave me discounts where they could; even knocking off some costs entirely! I also…
I went in to get a wheel alignment, but have to replace struts assembly and replaced both Rods so they can align the wheels alignment . Kris Maxie is very knowledgeable and professional.
Outstanding service from people committed to their customers. It seems like it's hard to find that these days Just add my tires replaced on my travel trailer. Josiah made it easy and efficient. Good price too
Chris and Tim got me fixed up with a new tire i was glad to back on the road there fair and good priced lots of tire places over charge all the time thats bs fairness and good prices i will continue to do business here..thanks Big O Tires ..sincerely Andy
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 37 | — |
| Oil change | 23 | — |
| Wheel alignment | 14 | — |
| Tire rotations | 14 | — |
| Auto tire replacement | 10 | — |
| Brakes | 7 | — |
| General repairs & maintenance | 7 | — |
| Auto maintenance | 6 | — |
4.7 ★★★★★ 1,083 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Puedo alinesr y balancear las llantas de mi carro aqui???
Arnold, we would be more than happy to help with an alignment and balancing your tires. Please stop by our store at your convenience. We look forward to seeing you soon.
Great work car fixed
Thank you, Lou Ann! We appreciate the five stars! We’ll always be here to help with any of your tire or auto needs and hope you will contact us when we can help in the future. See you next time!
Kris was amazing , explained what was needed! Best place
Marina, thank you for taking a second to leave us this great feedback about Kris! We appreciate your comments and hope you won’t hesitate to let us know if we can help again in the future.
Fairview location. I called and asked if I needed appointment for tire rotation. They said "no appointment needed come on down we will get you right in because rotations are top priority." I drive right over and get there and they say it will be 2 to 3 hours. Guy at front desk looking overwhelmed with no ability to handle the situation with basic customer service. I am now the happy customer of a tire shop down the road.
We apologize that your wait time was longer than expected and that your experience with our customer service did not meet your expectations. I would like to discuss this experience with you further; however, I am unable to pull up your history with your google profile. Please contact me directly at 385-799-8202.
Great work here and Josiah Smith Steven were both super friendly and helpful.
Thank you for your positive review, Flash Forward! We're pleased to hear about your excellent experience at our shop and will pass along the kind words to our team. We look forward to seeing you next time!
I bought a brand new car from the dealership and I still choose to bring my vehicles here for a reason. Prices are fair and employees are very kind and personable. Josiah and Chris were extremely knowledgeable I will be coming back again :)
Thank you for trusting us with your new vehicle, Brennen! We appreciate the great feedback and hope you get nothing but 5 star service whenever you visit.
I’ve gone to this location for car problems in the past and had an awesome experience so when issues inevitably arose again, it was a quick decision where to turn. Auto repair costs are always a tough pill to swallow but the staff gave me discounts where they could; even knocking off some costs entirely! I also wanna give a shoutout to Josiah for providing a friendly and professional first impression upon walking into the shop! And a HUGE shoutout to Kris for staying multiple hours after closing to assure I was able to get my car back within the same day; that was unexpected but beyond appreciated!!!
Erin, we appreciate this awesome feedback. We aim to always provide service you can rely on, and hope you won't hesitate to come back when you need vehicle service. Thank you!
I went in to get a wheel alignment, but have to replace struts assembly and replaced both Rods so they can align the wheels alignment . Kris Maxie is very knowledgeable and professional.
Thank you, Phaisone. Your business means a lot to us, and we will always do our best to provide great service! If we can help with anything else, please let us know. Thank you, and we look forward to working with you again soon.
Outstanding service from people committed to their customers. It seems like it's hard to find that these days Just add my tires replaced on my travel trailer. Josiah made it easy and efficient. Good price too
Bob, thank you for another great review! Your loyal business is appreciated. We value you as a customer and look forward to helping again in the future.
Chris and Tim got me fixed up with a new tire i was glad to back on the road there fair and good priced lots of tire places over charge all the time thats bs fairness and good prices i will continue to do business here..thanks Big O Tires ..sincerely Andy
Thank you for the great review, Andy! We were happy to help and hope you get nothing but the best whenever you visit our store. Our team really enjoys reading reviews like yours. It lets us know we are making customers happy and doing something right! Please let us know if there is anything else we can do.
Analyzing 7,203,8127.2M ReviewsFor 20,40220.4K Experts
