Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts
Google reviewers rate the shop 4.8 out of 5 based on 319 reviews, with the owner responding to 61 percent of comments. Customers frequently praise the staff for punctuality, fair pricing, and clear communication regarding repairs, often noting that inspections are provided before work begins. However, some low-star reviews cite issues with unexpected diagnostic fees, parts marked up significantly above retail prices, and instances where repairs required multiple visits or scheduling conflicts.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
319 Google reviews we collected
Phrases our text analysis found in 267 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 267 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Extremely fast turnaround time, professional, knowledgeable and very fairly priced.”
“The gave a great price and we left super satisfied.”
“Their proximity to campus makes their shop seem convenient, but it is not worth it.”
“Honestly this was a horrible situation until the GM called, he was such a sweetheart and understanding with my frustrations about the miscommunication…”
“Great service, the digital inspection you receive before any work is done is great.”
“…ation, to get a Radiator done from them on my vehicle they had my car still leaking out coolant and worse customer service and they stated they aren’t…”
“Excellent service by a very friendly agent in a very timely manner!”
“I had a slow leaking tire that the fixed in less than 20 minutes.”
“Great people 10/10 would recommend going there for any of your needs.”
“I do not know which is worse, but I will not be returning to Pro Auto and would warn others to avoid this shop as well.”
“Also, took the time to explain the problem as well as the steps taken to fix it.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Gills Point S Tire & Auto for 8 kinds of job. Pick one to see what they paid and said.
Gills Point S on Broadway took Great care of my Vette!!! They pointed out other issues that I had and they were addressed as well. I trust their work and my co-workers do as well. "Thanks Guys"
Great service, the digital inspection you receive before any work is done is great.
My car wouldn’t start and they took care of it in record time. They are professional, courteous and fair.
Extremely fast turnaround time, professional, knowledgeable and very fairly priced. I’ll always chose local options over big corporations and franchise companies
I thought I was having an issue with air in order a leak in the break line. I took my 2021 Subaru Outback in to be checked. No problem was found and NO CHARGE FOR THE INSPECTION. Great service over the years of my using Gills Point S in Boise.
Best service that we received! Jason was and crew were on top of it. Avoid the other tire shops next door they didn’t help me and Jason took care of business!
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 23 | — |
| General repairs & maintenance | 16 | — |
| Tires | 14 | — |
| Auto engine diagnostic | 12 | — |
| Steering & suspension repair | 8 | — |
| Brakes | 8 | — |
| Air & cabin filter replacement | 8 | — |
| Engine repair | 7 | — |
4.8 ★★★★★ 319 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Gills Point S on Broadway took Great care of my Vette!!! They pointed out other issues that I had and they were addressed as well. I trust their work and my co-workers do as well. "Thanks Guys"
Fast and honest
Hello Robert Brown, thank you for taking the time to leave us a review! We're happy to hear that you found our service fast and honest. At Gills Point S Tire & Auto, we strive to provide efficient and trustworthy service to all our customers. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible. We look forward to serving you again in the future. Have a great day!
Always fairly priced. They do a great job.
Hello Michael, thank you for taking the time to leave us such a positive review! We're delighted to hear that you find our pricing fair and that you're pleased with the quality of our work. At Gills Point S Tire & Auto, we strive to provide excellent service and value to all our customers. Your feedback is greatly appreciated and motivates our team to continue delivering the best service possible. We look forward to serving you again in the future! Safe travels and see you next time!
Great service, the digital inspection you receive before any work is done is great.
Hello Steve! Thank you for taking the time to leave us such a positive review! We're thrilled to hear that you appreciated our digital inspection process. It's important to us that our customers feel informed and confident before any work is done. We're glad that our service met your expectations. We look forward to serving you again in the future. Have a great day! Best regards, Gills Point S Tire & Auto
My car wouldn’t start and they took care of it in record time. They are professional, courteous and fair.
Hello LeeAnn! Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our team was able to assist you quickly and efficiently when your car wouldn't start. It's wonderful to know that you found our service to be professional, courteous, and fair. We strive to provide the best possible service to all our customers, and your feedback is greatly appreciated. We look forward to serving you again in the future. Safe travels!
Extremely fast turnaround time, professional, knowledgeable and very fairly priced. I’ll always chose local options over big corporations and franchise companies
Hello Karis, thank you so much for taking the time to share your experience with us! We're happy to hear that you appreciated our fast turnaround time and found our team to be professional and knowledgeable. It's wonderful to know that our pricing met your expectations as well. We look forward to serving you again in the future and continuing to meet your automotive needs. Have a great day!
I thought I was having an issue with air in order a leak in the break line. I took my 2021 Subaru Outback in to be checked. No problem was found and NO CHARGE FOR THE INSPECTION. Great service over the years of my using Gills Point S in Boise.
Hello William, thank you so much for taking the time to share your experience with us! We're happy to hear that you received great service and that our team was able to provide you with peace of mind regarding your Subaru Outback without any charge for the inspection. It's wonderful to know that you've been satisfied with our services over the years. We appreciate your loyalty and look forward to continuing to serve you at Gills Point S in Boise. Safe travels!
Best service that we received! Jason was and crew were on top of it. Avoid the other tire shops next door they didn’t help me and Jason took care of business!
Hello Eagle Crest! Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you received the best service from Jason and the crew. It's wonderful to know that they were able to take care of your needs efficiently. We always strive to provide top-notch service, and your feedback is a great testament to our team's dedication. We appreciate your recommendation and look forward to serving you again in the future. Have a great day!
Me and my fiancée were traveling from Snohomish, WA (Seattle Area) to Salt Lake City, UT in our Hyundai Kona. All of a sudden as we stopped in Boise to visit family, right after grabbing gas the engine light came on and my engine sounded clunkier all of a sudden. Let’s just say I went into a slight panic due to needing to drive another 4.5 hours to Salt Lake City that same day. After getting a scan to check, the spark plugs and coils needed to be replaced. Calling around desperately, Gills took us in immediately and even replaced every spark plug and coil like new and got us back on the road in less than 2 hours! Thank you so much for getting us to our convention in time! <3
Hi Karly! Thank you so much for sharing your experience with us! We're thrilled to hear that we could assist you and your fiancée during your trip from Snohomish to Salt Lake City. It's great to know that our team was able to quickly diagnose and resolve the issue with your Hyundai Kona, allowing you to continue your journey without delay. We understand how stressful unexpected car troubles can be, especially when you're on a tight schedule, and we're glad we could help you make it to your convention on time. If you ever find yourself in need of assistance again, please don't hesitate to reach out. Safe travels, and we hope to see you again!
My fiance and had car trouble, and we were on the way to a convention. We called them, and the guy was phenomenal!! Definitely would recommend ☺️☺️💯💯
Hello Vanitas! Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our team was able to assist you and your fiancé during your car trouble on the way to the convention. It's wonderful to know that our service met your expectations and that you found our staff phenomenal. Your recommendation means a lot to us, and we're grateful for your kind words. We hope to see you again for any future tire or auto needs. Safe travels and enjoy the convention!
Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts
