Analyzing 7,273,9057.3M ReviewsFor 20,60220.6K Experts

Experts Reviews · Company report
Big O Tires logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%60+14.5Value 14%100+14.1Replies to reviews 7%98+6.9Momentum penalty62−3.8Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Big O Tires

Boise City, ID · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #69Position by Experts Score among all companies we track in this category. of 98 tire shops · 4.8★ from 774 Google reviews

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Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big O Tires is better than 75% of tire shops.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big O Tires is better than 60% of tire shops.B
60
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big O Tires is better than —% of tire shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big O Tires is better than 100% of tire shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big O Tires is better than 62% of tire shops.B
62
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big O Tires is better than 98% of tire shops.A
98

Reviews for your job

Customers hired Big O Tires for 8 kinds of job.

Big O Tires for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#26 / 41
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Oil change”

Tony9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★

I’d recommend Big O for tire purchases and rotations, but not for oil changes. Recently brought in two of our vehicles for oil changes. It took a very long time. One vehicle took a couple of hours. Prices shot up as well. I’ve done business with Big O for years. Have always loved coming in for quick service, but our experience was not great recently.

Oil changeTires
donna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Louie, Brian, Chris, Eddy, Garnet, Mike and the guys at State St. Boise, Id always take care of the car and me no matter the issue for going on 6 years now.. Safe, secure, and Trust. Most important is Trust. The car had a major issue and the Guys made it right. Plus a couple of other problems that were…

Great priceTiresSteering & suspension repairAuto engine diagnostic
Lawrence9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I always receive timely and professional work from the Big O State street team. They are my "go to" location for tires, chassis, brakes and oil change work!

Reasonable priceTiresAir conditioningOil change
LorenLocal Guide · 105 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

They rotated my tires and changed my oil while I waited with coffee

Reasonable priceWheel alignmentOil changeService not listed
Ruth12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

The employees at Big O are always great. They do the things I trust them to do and I trust that they will tell me everything I need to know. The quality of their work is outstanding.

Reasonable priceAir & cabin filter replacementElectricalAuto engine diagnostic
ClaudiaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

We have used Big O Tires at 4602 State St. for years. Service and repairs are consistent! We appreciate their honesty and knowledge!

Great priceOil change
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I've been taking my automobiles to Big O Tires on 4602 W State for approximately 10 years. They have been honest, professional, reliable and respectful ( shout out to Eddy M). One example: once another service provider warned me that I needed to IMMEDIATELY replace my tires when I went there for a flat repair.…

Reasonable priceTiresSteering & suspension repairWheel alignment
SanDeeLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Awesome service! Thank you for getting me back on the road so quickly. . 😉

TiresWheel alignmentOil change
Christi7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I had the pleasure of working with Eddy at the State Street store this morning. He was humorous, knowledgeable, and described all the options I had for tire replacement in detail. Great personality, and I truly did appreciate his effort in making sure that I knew all the options that were available to me. 6/8/26

TiresWheel alignmentOil change
Dr.7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Love Louie!

Great priceTiresAuto engine diagnosticOil change
LupeLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Louie and Eddy were both very fast and professional. I got my tires rotated, inspection and an oil change. Both are very personable and accommodating. Great service.

Great priceOil changeService not listed
DarlyneLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I always go to Big O on State these guys are thorough and take the time to listen and help troubleshoot anything that may be bothering you about your vehicle. If they find something during a tune up that needs attention they stopped the tune up and come and talk to you about it and see if you would like them to fix…

Reasonable priceTiresOil changeService not listed
eMLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Friendly staff, fair pricing, always helpful with little fixes like low tire pressure, fluids, etc

Reasonable priceTiresOil change
JERRY4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Well done and good price

Great priceOil change
Tara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great service as always!

Great priceOil change
Debra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thank you for the fast friendly professional services all in one place. Your team makes care care simple and easy. Thank you again.

Brake service & repairOil change
MichailLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My favorite all-around service crew in the Treasure Valley! Great guys to work with, good communication and setting realistic expectations.

TiresSteering & suspension repairBattery
Tammie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Rating only, no written review.

Reasonable priceOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 48%Reasonable 45%Overpriced 3%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Tires63—
Oil change18—
Wheel alignment10—
Battery8—
Brakes7—
Steering & suspension repair7—
Electrical5—
Auto engine diagnostic4—

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