Auto repair shop · Boise City, ID · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%60+14.5Value 14%100+14.1Replies to reviews 7%98+6.9Momentum penalty62−3.8Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#69 of 98 tire shopsiPosition by Experts Score among all companies we track in this category. · better than 30%
4.8★★★★★774 Google reviews · 24 photos
90%five-star reviews
4.55★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the shop for quick turnarounds, friendly staff, and fair pricing on tire services like mounting, balancing, and puncture repairs. Recurring themes highlight efficient communication and professional work, with some noting complimentary fixes or transparent updates. However, lower-rated reviews cite issues with unmet appointment times, unexpected price increases, and instances of improper lug nut tightening that resulted in vehicle damage.
Google rating: 4.8 out of 5 from 774 reviews (90% five-star).
Reviews on this page: 774 Google reviews (554 with written comments, 16 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 29, 2026.
Service: Tire Shop serving Boise City, Idaho.
Data from Google, last updated November 2, 2026.
Score profile vs other tire shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Big O TiresTire Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big O Tires: 75/100 on this factor. Category median: 82.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big O Tires: 60/100 on this factor. Category median: 76.B
60
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big O Tires: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big O Tires: 62/100 on this factor. Category median: 100.B
62
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big O Tires: 98/100 on this factor. Category median: 44.A
98
Bar = this company · dark tick = category median.
Star ratings
774 Google reviews we collected
4.8of 5
5 stars69490%
4 stars355%
3 stars71%
2 stars91%
1 star294%
Praise vs complaints
Phrases our text analysis found in 554 written reviews
97%praise
Praise75297%
Complaints263%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price3448%
Reasonable3245%
Overpriced23%
Not sure34%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude20126%
Quality & results15420%
Speed & response15019%
Price & value10814%
Would recommend739%
Honesty & trust668%
Communication263%
What customers talk about
We read 554 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you so much for help me with my light you so kind You are a very nice person, you helped me start my car for $30, it's amazing, I really appreci…”
“Just unprofessional, not to mention racist, since it was clearly a jab at the fact that I had a Mexican station.”
“…nd the guy stayed a little bit past closed to Help get her tire fixed outstanding service an amazing customer service…”
“Big o tire on State street is the worst they either don't know what their doing or just don't care about how they do things, especially the manager &…”
“…helped me start my car for $30, it's amazing, I really appreciate it, next day I will come again to big tire one of amazing company in boise…”
“5 hours on a slow Monday, the car wS still sitting in the p lot collecting dust.”
“Called Eddy, he got me in and out in under an hour and at a great price!”
“Biggest ripoff ever.”
“Definitely recommend going and getting your services done here and see Eddy!”
“Either the mechanics at Big O are completely incompetent or these people are crooks and will recommend unnecessary services and rob you.”
“It’s been such a relief to finally find a place where I know I can trust the staff.”
“…usted and instead of just tightening the belt they decided to be very shady by saying my brand new alternator was bad and it needed to be replaced and…”
“Highly professional, very transparent, kept me updated on everything they were doing on my car.”
People customers mention
Louie35 reviews
Brian17 reviews
Street11 reviews
Eddy10 reviews
Eddie7 reviews
State7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Big O Tires for 8 kinds of job. Pick one to see what they paid and said.
RRichard1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Thank you so much for help me with my light you so kind You are a very nice person, you helped me start my car for $30, it's amazing, I really appreciate it, next day I will come again to big tire one of amazing company in boise
CCaleb5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
My mom had an emergency blowout on Saturday and the guy stayed a little bit past closed to Help get her tire fixed outstanding service an amazing customer service
JJD9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Needed 4 tires mounted and balanced. Called Eddy, he got me in and out in under an hour and at a great price! Definitely recommend going and getting your services done here and see Eddy!
Great priceTires
JJoseLocal Guide · 204 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Made an appointment the day before. Had me in and out in a little over an hour. Great service. Good price. So far so good!
Reasonable priceTires
AAaron4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Trailer tire blew and these guys fixed me up in maybe 10 minutes. Great professional crew.
Reasonable priceTires
LLisa3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My mom got a nail in her tire and the kind folks at Big-O fixed it within the hour. Eddy welcomed us with a smile and was friendly and professional at every step. The technician (whose name I failed to get - sorry!) was also very professional and kind. They do great work - highly recommend!
Thank you so much for help me with my light you so kind You are a very nice person, you helped me start my car for $30, it's amazing, I really appreciate it, next day I will come again to big tire one of amazing company in boise
Response from the owner · 3 days ago
Richard, we appreciate this awesome feedback. We aim to always provide service you can rely on, and hope you won't hesitate to come back when you need vehicle service. Thank you!
C
Caleb Lawrence5 reviewsiTotal number of Google reviews Caleb has written across all businesses on Google Maps, not just this one.
My mom had an emergency blowout on Saturday and the guy stayed a little bit past closed to Help get her tire fixed outstanding service an amazing customer service
Response from the owner · 5 days ago
Caleb, we appreciate this awesome feedback. We aim to always provide service you can rely on, and hope you won't hesitate to come back when you need vehicle service. Thank you!
J
JD9 reviewsiTotal number of Google reviews JD has written across all businesses on Google Maps, not just this one.
Needed 4 tires mounted and balanced. Called Eddy, he got me in and out in under an hour and at a great price! Definitely recommend going and getting your services done here and see Eddy!
Price assessment: Great price
Services: Tires
Response from the owner · a week ago
JD, we appreciate the great rating and the recommendation about Eddy. Thank you for taking a moment out of your day to share your great feedback. Please contact us when we can help again. We look forward to it.
G
Gary Honts5 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Great customer service. Delivered my car with service completed on time.
Response from the owner · 2 years ago
Gary, we are thrilled to hear about your positive experience and our team’s efficiency! Thank you for choosing us for your auto needs. We know your time is valuable and strive for excellent service on every visit you make to our location.
M
Mmcdo03264534 reviewsiTotal number of Google reviews Mmcdo0326453 has written across all businesses on Google Maps, not just this one.
Mmcdo0326453, thank you for taking the time to leave a great rating. We are delighted to hear that you had a wonderful experience with our store. Our team takes pride in providing excellent service and we hope you won’t hesitate to let us know if we can help with anything else in the future. Thank you.
J
Jose FigueroaLocal Guide · 204 reviewsiTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Made an appointment the day before. Had me in and out in a little over an hour. Great service. Good price. So far so good!
Price assessment: Reasonable price
Services: Tires
Response from the owner · a month ago
Jose, we were happy to get your service completed quickly so you could get back on the road. Please let us know if there is anything else we can do. Thank you for the five stars and great review!
R
Ryan RussellLocal Guide · 63 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Trailer tire blew and these guys fixed me up in maybe 10 minutes. Great professional crew.
Price assessment: Reasonable price
Services: Tires
Response from the owner · a month ago
Aaron, we are thrilled to hear about your great experience and our team’s efficiency! We know your time is valuable and we strive for quick, excellent service on every visit you make to our location. Thank you for choosing us for your auto service needs, and please let us know if we can help with anything else.
L
Lisa Brady3 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
My mom got a nail in her tire and the kind folks at Big-O fixed it within the hour. Eddy welcomed us with a smile and was friendly and professional at every step. The technician (whose name I failed to get - sorry!) was also very professional and kind. They do great work - highly recommend!
Price assessment: Great price
Services: Tires
Response from the owner · a month ago
Lisa, we appreciate your business and recommendation. We hope you always get the best whenever you visit our store. Please let us know if there is anything else we can do in the future. Thank you
A
Anthony MorseLocal Guide · 26 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
