Analyzing 7,238,1347.2M ReviewsFor 20,52420.5K Experts

Experts Reviews · Company report
Big O Tires logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%60+14.5Value 14%100+14.1Replies to reviews 7%98+6.9Momentum penalty62−3.8Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Big O Tires

Boise City, ID · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #69Position by Experts Score among all companies we track in this category. of 98 tire shops · 4.8★ from 774 Google reviews

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Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big O Tires is better than 75% of tire shops.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big O Tires is better than 60% of tire shops.B
60
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big O Tires is better than —% of tire shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big O Tires is better than 100% of tire shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big O Tires is better than 62% of tire shops.B
62
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big O Tires is better than 98% of tire shops.A
98

Reviews for your job

Customers hired Big O Tires for 8 kinds of job.

Big O Tires for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.43
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 54/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#33 / 36
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Steering & suspension repair”

donna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Louie, Brian, Chris, Eddy, Garnet, Mike and the guys at State St. Boise, Id always take care of the car and me no matter the issue for going on 6 years now.. Safe, secure, and Trust. Most important is Trust. The car had a major issue and the Guys made it right. Plus a couple of other problems that were…

Great priceTiresSteering & suspension repairAuto engine diagnostic
Aaron3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

I started my journey here with a request to replace my U-Joints. Technician noticed other repairs needing done and we added them on. They found my differential had blown and we spent 6 weeks finding one to fit my truck. That’s the best part of my experience. They didn’t do the U-Joint at all until they had the…

TiresSteering & suspension repairService not listed
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I've been taking my automobiles to Big O Tires on 4602 W State for approximately 10 years. They have been honest, professional, reliable and respectful ( shout out to Eddy M). One example: once another service provider warned me that I needed to IMMEDIATELY replace my tires when I went there for a flat repair.…

Reasonable priceTiresSteering & suspension repairWheel alignment
ChrisH4KULocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I had a great experience with Big O Tires working on our 2019 Jeep. Brian and Louie went above and beyond—especially dealing with my aftermarket warranty, which can be a headache. They handled everything professionally, kept me informed, and made the whole process smooth from start to finish. It’s rare to find a…

Steering & suspension repair
Steve8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Louie makes auto/mechanical things happen like it's supposed to be. Been using Big O and Louie for years.

TiresSteering & suspension repair
MichailLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My favorite all-around service crew in the Treasure Valley! Great guys to work with, good communication and setting realistic expectations.

TiresSteering & suspension repairBattery
JoshLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys were super helpful, walking me through exactly what was wrong and how we could fix it, got all the parts in quickly and stayed late to get the service done a day early! Would definitely recommend

BrakesSteering & suspension repairTires

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 48%Reasonable 45%Overpriced 3%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Tires63—
Oil change18—
Wheel alignment10—
Battery8—
Brakes7—
Steering & suspension repair7—
Electrical5—
Auto engine diagnostic4—

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