Experts Reviews · Company report
Big O Tires logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%60+14.5Value 14%100+14.1Replies to reviews 7%98+6.9Momentum penalty62−3.8Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Big O Tires

Boise City, ID · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #69Position by Experts Score among all companies we track in this category. of 98 tire shops · 4.8★ from 774 Google reviews

Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big O Tires is better than 75% of tire shops.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big O Tires is better than 60% of tire shops.B
60
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big O Tires is better than —% of tire shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big O Tires is better than 100% of tire shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big O Tires is better than 62% of tire shops.B
62
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big O Tires is better than 98% of tire shops.A
98

Reviews for your job

Customers hired Big O Tires for 8 kinds of job.

Big O Tires for tires

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.63
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.76
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Tires”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#45 / 73
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 63 Google reviews tagged “Tires” · showing 40

JD9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Needed 4 tires mounted and balanced. Called Eddy, he got me in and out in under an hour and at a great price! Definitely recommend going and getting your services done here and see Eddy!

Great priceTires
JoseLocal Guide · 204 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Made an appointment the day before. Had me in and out in a little over an hour. Great service. Good price. So far so good!

Customer photo from Jose's review
Reasonable priceTires
Aaron4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Trailer tire blew and these guys fixed me up in maybe 10 minutes. Great professional crew.

Reasonable priceTires
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My mom got a nail in her tire and the kind folks at Big-O fixed it within the hour. Eddy welcomed us with a smile and was friendly and professional at every step. The technician (whose name I failed to get - sorry!) was also very professional and kind. They do great work - highly recommend!

Great priceTires
AnthonyLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Professional Staff The Best Big O in Boise Idaho

Great priceTiresElectricalBrakes
Tony9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★

I’d recommend Big O for tire purchases and rotations, but not for oil changes. Recently brought in two of our vehicles for oil changes. It took a very long time. One vehicle took a couple of hours. Prices shot up as well. I’ve done business with Big O for years. Have always loved coming in for quick service, but our experience was not great recently.

Oil changeTires
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Yesterday was my first encounter with staff and services at Big O Tires #12997 State St, Boise. I needed a tire checked since it had been leaking air for a week. My wait time was short and when I went to pay, the bill was $0. FREE for plugging the problem. I thought I had misunderstood. Apparently there is this old…

Great priceTiresService not listed
donna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Louie, Brian, Chris, Eddy, Garnet, Mike and the guys at State St. Boise, Id always take care of the car and me no matter the issue for going on 6 years now.. Safe, secure, and Trust. Most important is Trust. The car had a major issue and the Guys made it right. Plus a couple of other problems that were…

Great priceTiresSteering & suspension repairAuto engine diagnostic
Aaron3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

I started my journey here with a request to replace my U-Joints. Technician noticed other repairs needing done and we added them on. They found my differential had blown and we spent 6 weeks finding one to fit my truck. That’s the best part of my experience. They didn’t do the U-Joint at all until they had the…

TiresSteering & suspension repairService not listed
BryanLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

⭐⭐⭐⭐⭐ Eddie and his boys at Big O Tires are awesome. Every single time I come in, they take great care of me, get me in and out quickly, and make the whole process easy. They’ve never let me down, and that kind of consistency is hard to find these days. Whether it’s something simple or I need help figuring out…

Great priceAir & cabin filter replacementTiresBrakes
Lawrence9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I always receive timely and professional work from the Big O State street team. They are my "go to" location for tires, chassis, brakes and oil change work!

Reasonable priceTiresAir conditioningOil change
Bridger3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Had to swap my Moped/scooter tires. Wasn’t sure if they could do it, and Brian, with confidence, installed them for me for free! He was kind and quick about it, leaving a fantastic first impression of Big O.

Tires
haydenLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

5 Stars all day long. These guys were great and got me taken care of with a puncture on my dump trailer tire. Other shops wouldn’t even touch it and they got me right and it holds air and will be a perfect spare tire. Also great pricing for tire mount and balance and will be returning to them for all my tire related needs!! Thanks guys

Tires
Marci3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great customer service! Super nice guy!

Great priceTires
CarolLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent communication and great service!!!!

Reasonable priceTires
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I've been taking my automobiles to Big O Tires on 4602 W State for approximately 10 years. They have been honest, professional, reliable and respectful ( shout out to Eddy M). One example: once another service provider warned me that I needed to IMMEDIATELY replace my tires when I went there for a flat repair.…

Reasonable priceTiresSteering & suspension repairWheel alignment
Roger9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ed looked up my tie purchase from 2021 to find ot what types he had sold me for the trailer then. He found them, ordered them, and I had them installed in the same day! Excellent service over the phone, and at the store!!

Great priceTires
SanDeeLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Awesome service! Thank you for getting me back on the road so quickly. . 😉

TiresWheel alignmentOil change
Christi7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I had the pleasure of working with Eddy at the State Street store this morning. He was humorous, knowledgeable, and described all the options I had for tire replacement in detail. Great personality, and I truly did appreciate his effort in making sure that I knew all the options that were available to me. 6/8/26

TiresWheel alignmentOil change
Solymar3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Luis (I believe his name was) was super helpful and nice. Will definitely be bringing back all our vehicles for any tire needs. Thank you!

Great priceTires
Todd3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The team at Big-O state street location is great. Got us in right away, did great work and had great communication.

Great priceTires
Morgan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

These guys are amazing! Came down last minute for a tire patch and they got me all taken care of. Communication was great. I’ll definitely be back! Louie took care of me!

Great priceTires
Josh5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Best prices in town. I called a bunch of places for my trailer tires and they beet them all. Plus the service was top notch.

Tires
80zrcool4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

They acknowledge you right away, even when busy.

Reasonable priceTiresAir conditioning
Steve8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Louie makes auto/mechanical things happen like it's supposed to be. Been using Big O and Louie for years.

TiresSteering & suspension repair
James5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I always watch the techs in your shop , just in case. Every time I’m there , even for psi check or rotation , your techs are working and gettin it done. Good job

Not sureTires
Dr.7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Love Louie!

Great priceTiresAuto engine diagnosticOil change
GabrielaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Always pleasant experience

Reasonable priceTires
JosieLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Great Customer Service and the work was done in a timely manner!

Not sureTires
Pat7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I so appreciated the honesty and ability to get my tire story taken care of. I love the I can do attitude!!! This is why BigO is my place!!!

Tires
Todd5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I’ve had new tires put on and tire rotations several times over the years but only once on one wheel the lug nuts weren’t tightened all the way and eventually worked themselves loose I noticed it and simply tightened them. I still go back they have good tires and do good work other than that.

Reasonable priceTires
Noah7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Shilo is the man. Great attitude, always goes the extra mile. I honestly wouldn’t go anywhere else for tires in Boise.

Tires
DarlyneLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I always go to Big O on State these guys are thorough and take the time to listen and help troubleshoot anything that may be bothering you about your vehicle. If they find something during a tune up that needs attention they stopped the tune up and come and talk to you about it and see if you would like them to fix…

Reasonable priceTiresOil changeService not listed
PiperLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★

Subject: Critical Safety and Technical Failure – Big O Tires (State St.) ​I brought my 2015 Maserati—a pristine, 20,000-mile specimen maintained to showroom standards—to this facility for a routine tire swap. As a retired high-end dealer with decades of experience in performance machinery, I understand that at high…

OverpricedTires
M8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

It is so nice to get terrific customer service! Thorough, fast and friendly. Highly recommend!

Great priceTires
eMLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Friendly staff, fair pricing, always helpful with little fixes like low tire pressure, fluids, etc

Reasonable priceTiresOil change
LeeLocal Guide · 121 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

These guys are by far the best. Always go the extra mile to make sure I leave happy. Thanks bigO on state st

Great priceTiresWheel alignment
Patricia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★

Helped me immediately, great job. Checked to find the problem. They have helped me on many ocaseons. Pat

Reasonable priceTires
JoeyLocal Guide · 180 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Always very helpful. Sometimes things go wrong but they always make it right..

Customer photo from Joey's reviewCustomer photo from Joey's review
Reasonable priceTires
Ben1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Saturday I stop by on my way home! Not realizing that they close at 5:00 on Saturdays, it was 6:30 pm. I need a new valve stem they replaced it. Jaun and his coworker where so busy they didnt even get a lunch. And an 1 and 1/2 over time and they still where not finished. I was heading out of town. They stop to help…

Great priceTires

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 48%Reasonable 45%Overpriced 3%Not sure 4%

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