Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Big O Tires logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Big O Tires

Castle Pines, CO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.9★ from 2,007 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big O Tires is better than 95% of auto repair shops.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big O Tires is better than 92% of auto repair shops.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big O Tires is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big O Tires is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big O Tires is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big O Tires is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Big O Tires for 8 kinds of job.

Big O Tires for auto brake replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto brake replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 31
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Auto brake replacement”

jason2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The Big O in Castle Pines has been taking care of my vehicles for well over a decade now! Not only do the mechanics do great work, but Dennis, Justin and Chris in the front are beyond nice and informative!!!!

Great priceSteering & suspension repairGeneral repairs & maintenanceSteering & suspension replacement
Krystal6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

From flat tires to air pressure sensors to oil changes - these guys do it all in a timely, friendly and honest manner. Not just the first time, but every time. The whole team is great!

Reasonable priceTiresSteering & suspension replacementAuto brake repair
SeanLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The team at Big O Tires in Castle Pines is state-of-the-art. I had tires, oil change, alignment, brake check completed. Communication was awesome. I had a clear idea what to expect and when. Russ and his team are an elite group for customer experience, and I’d recommend them to everyone. Very pleased!

Great priceVehicle InspectionBrakesAuto tire replacement
PC10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I came in this afternoon with a bad front end tire balance issue and the crew a big o got me in and had me corrected in about an hour. I had a tire rotation about a week before and they made it right. Thanks guys top notch service.

Great priceAir & cabin filter replacementTire rotationsAuto brake replacement
ryan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent service. Excellent value and dedication to service!! Of all the other shops in castle rock and areas, Russ and his crew here in castle pines are genuine and sincere, the guys you know you can walk in, and they know what you mean, often times with little to no wait!

Great priceTransmissionSteering & suspension repairAuto brake repair
JesseLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Dennis was so nice and professional. Every time I take the car in they have met the times I have scheduled for the appointment. They also check over the car and Dennis shows me other problems that need to be addressed. They provide a detailed inspection report with pictures of every major item on the car.

Reasonable priceTransmissionCarburetor cleaningAir & cabin filter replacement
Robin11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

I always go further to go to the big O in castle pines. They do a great job always. Russ Tonkinson is very fair and takes care of all my car issues. Highly Recommend

Great priceTire rotationsAuto tire replacementAuto brake replacement
KarenLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Discovered I needed new tires and called last minute. Russ was professional and helpful. He got me an appointment immediately. He offered several options, including those that worked in my budget. During the inspection, they discovered bare break pads and they rushed to fix those too. Throughout, Russ stayed in…

Reasonable priceTiresVehicle InspectionAuto brake replacement

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 56%Reasonable 41%Overpriced 1%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Tires257—
Oil change92—
Tire rotations49—
General repairs & maintenance45—
Wheel alignment41—
Auto maintenance25—
Auto tire replacement20—
Steering & suspension repair16—

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