Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Big O Tires logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Big O Tires

Castle Pines, CO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.9★ from 2,007 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big O Tires is better than 95% of auto repair shops.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big O Tires is better than 92% of auto repair shops.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big O Tires is better than —% of auto repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big O Tires is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big O Tires is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big O Tires is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Big O Tires for 8 kinds of job.

Big O Tires for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 102
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Brakes”

jason2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The Big O in Castle Pines has been taking care of my vehicles for well over a decade now! Not only do the mechanics do great work, but Dennis, Justin and Chris in the front are beyond nice and informative!!!!

Great priceSteering & suspension repairGeneral repairs & maintenanceSteering & suspension replacement
John10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Big fans of the Big O in Castle Pines! Russ, Justin and team always do a great job keeping all our cars running great and Jim is an awesome mechanic! Prices are very fair. Highly recommended!

Reasonable priceCarburetor cleaningElectrical repairExhaust
Krystal6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

From flat tires to air pressure sensors to oil changes - these guys do it all in a timely, friendly and honest manner. Not just the first time, but every time. The whole team is great!

Reasonable priceTiresSteering & suspension replacementAuto brake repair
Steven2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jim Evans does a great job of taking care of my requests and special needs for my Corvettes.

Reasonable priceAuto brake repairBrakesVehicle safety inspection
SeanLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The team at Big O Tires in Castle Pines is state-of-the-art. I had tires, oil change, alignment, brake check completed. Communication was awesome. I had a clear idea what to expect and when. Russ and his team are an elite group for customer experience, and I’d recommend them to everyone. Very pleased!

Great priceVehicle InspectionBrakesAuto tire replacement
Kaitlin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Big O Tires, whether it’s Chris, Russ or any team member..you are getting the right service and price for maintenance of your car. They are always kind, honest, and not only give the best care but incorporate preventative measures to provide long lasting car care. Thank you guys always!

Great priceTiresAuto battery replacementGeneral repairs & maintenance
Nick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Big O is the best and treat you like family with great pricing! Hats off to Russ and his team!

Great priceTiresGeneral repairs & maintenanceAuto brake repair
Jorge2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

2012 Chevy Impala with multiple caution lights and warning messages for Braking System. Dropped off at 8:00 AM and picked up by 2:30 PM. Great diagnosis and repair!

Great priceBrakes
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

dennis was very helpful and friendlyl Highly recommend! new brakes at a great price.

Brakes
Analee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Big O Tires, Castle Pines, is the best tire store bar none. Russ is awesome!

Great priceTire rotationsVehicle InspectionWheel alignment
Bill3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Justin has helped me with my tires for years and now my new brakes on my BMW X3. He has been wonderful explaining the work that needs to be done and then quickly coordinating the results. His mechanical team gave me locks of confidence too.

Reasonable priceBrakes
Ciji3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

⭐️⭐️⭐️⭐️⭐️ I always have a wonderful experience at Big O Tires! The team consistently takes such great care of my car, and today was no exception. Russ helped me out and made everything easy and stress-free. I had an oil change, brakes, and tires done, and my car is driving so smoothly now. I really appreciate their…

Reasonable priceTiresBrakesOil change
Bruce4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great service always. Justin explained everything needed on keeping my 4Runner on the road and the service department did a great job of replacing and tuning needed to keep me going. I take all 3 of my vehicles here because of the customer service and awesome work by the service department.

Great priceAuto brake repairTire rotationsVehicle Inspection

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 56%Reasonable 41%Overpriced 1%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Tires257—
Oil change92—
Tire rotations49—
General repairs & maintenance45—
Wheel alignment41—
Auto maintenance25—
Auto tire replacement20—
Steering & suspension repair16—

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