Analyzing 10,197,27610.2M ReviewsFor 28,85628.9K Experts

Experts Reviews · Company report
Big O Tires logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%56+13.6Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

Big O Tires

Herriman, UT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #709Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.8★ from 512 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big O Tires is better than 76% of auto repair shops.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big O Tires is better than 56% of auto repair shops.C
56
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big O Tires is better than —% of auto repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big O Tires is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big O Tires is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big O Tires is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Big O Tires for 8 kinds of job.

Big O Tires for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.33
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 48/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#632 / 641
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.50%

All 6 Google reviews tagged “Oil change”

isaac2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★

My girlfriend has been taking her car to WALMART for 3 years for regular maintenance oil changes ect, but today i recommended her big o and now she has a oil leak and smoking engine so i will definitely never recommend or come here again and will be serving papers unless they make things right!

Vehicle InspectionOil change
TrevorLocal Guide · 598 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

This is my current review: I got a call after posting my original review, from someone at Big O. I had called the corporate feedback line but the guy on the phone was kind of lackluster. The person that called me here locally was very nice, understanding and we worked things out to where I'm comfortable giving them…

OverpricedTiresOil change
Barry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The Riverton location at 2158 W 12600 S has been exceptional in fulfilling my personal and business fleet repair needs. Victor & team have gone above and beyond to ensure we are taken care of timely and reasonably priced.

Great priceTiresAuto engine diagnosticAuto brake repair
Debbie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve had excellent customer service experiences with Luis every time I’ve brought my vehicles to Big O Tires in Riverton. He always takes the time to listen to my concerns, explain repairs clearly, and offers service and pricing options that fit my budget and driving needs. Luis is professional, helpful, and…

Auto battery replacementAuto brake repairTire rotations
Heidi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Super friendly and helpful staff! Definitely recommend this location! We go out of our way to come this Big O!

TiresTire rotationsGeneral repairs
Axel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I highly can recommend Big O Tires in Riverton. I brought there in the meantime 3 cars and Chay and the team went far and beyond. They did everything is asked for with a precision and a love to details which I haven’t seen in a long time.

Auto brake repairOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 72%Reasonable 20%Overpriced 7%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Tires51—
Tire rotations7—
Oil change6—
Wheel alignment6—
Auto brake repair4—
Vehicle Inspection3—
Steering & suspension repair3—
Auto engine diagnostic3—

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