Auto repair shop · Herriman, UT · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%56+13.6Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#709 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 21%
4.8★★★★★512 Google reviews · 22 photos
93%five-star reviews
4.77★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google rating: 4.8 out of 5 from 512 reviews (93% five-star).
Reviews on this page: 512 Google reviews (476 with written comments, 21 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 28, 2026.
Service: Auto Repair Shop serving Herriman, Utah.
Data from Google, last updated November 2, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Big O TiresAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big O Tires: 76/100 on this factor. Category median: 88.B
76
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big O Tires: 56/100 on this factor. Category median: 85.C
56
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big O Tires: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big O Tires: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big O Tires: 100/100 on this factor. Category median: 59.A
100
Bar = this company · dark tick = category median.
Star ratings
512 Google reviews we collected
4.8of 5
5 stars47493%
4 stars102%
3 stars10%
2 stars31%
1 star245%
Praise vs complaints
Phrases our text analysis found in 476 written reviews
95%praise
Praise65395%
Complaints345%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price3372%
Reasonable920%
Overpriced37%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude19829%
Speed & response16925%
Quality & results13119%
Would recommend8112%
Price & value406%
Honesty & trust355%
Communication335%
What customers talk about
We read 476 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They provided excellent customer service and were professional, friendly, and easy to work with from start to finish.”
“Consider this before you say unnecessary, rude comments in front of them.”
“Victor was able to help me out quickly and get me on my way.”
“…ld stop working on my car if I needed to leave because I told them I was late for work when I asked for the second progress update (40 minutes after I…”
“Went in for a deflating tire, they fixed it quickly and for no cost.”
“Took my 2023 Toyota tundra hybrid into them to have the alignment done and they damaged it.”
“If you’re looking for a place you can trust with your vehicles and receive amazing service, I definitely recommend these guys!”
“…ALMART for 3 years for regular maintenance oil changes ect, but today i recommended her big o and now she has a oil leak and smoking engine so i will…”
“Victor & team have gone above and beyond to ensure we are taken care of timely and reasonably priced.”
“Thanks rip off big O.”
“He’s the kind of guy who genuinely cares about his customers and makes sure things are handled the right way.”
“Dishonest buisness practices and excuses to skirt responsibility.”
“They explained everything clearly, didn’t push anything I didn’t need, and got me in and out quickly.”
People customers mention
Victor70 reviews
Luis24 reviews
Riverton24 reviews
Chay20 reviews
Brandon14 reviews
Echeveste13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Big O Tires for 8 kinds of job. Pick one to see what they paid and said.
isaac2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★
My girlfriend has been taking her car to WALMART for 3 years for regular maintenance oil changes ect, but today i recommended her big o and now she has a oil leak and smoking engine so i will definitely never recommend or come here again and will be serving papers unless they make things right!
Vehicle InspectionOil change
Alex5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Luis chay and victor are absolute studs! I walked in and they instantly went to work trying to help me out. All I needed was my tpms sensors flashed and they made me feel as though I was spending big money there. They pulled my car right up and got me taken care of !
Jared4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Victor hooked me up! Beautiful location. Victor was able to help me out quickly and get me on my way. Definitely will be returning and giving this Big O more of my business.
Not sureTires
Chiefstribe4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I took my car in to have a tire repaired and had the pleasure of working with Victor and Luis! They provided excellent customer service and were professional, friendly, and easy to work with from start to finish.
I especially appreciated that there was absolutely no pressure to purchase new tires. They simply took…
Tires
JohnathanLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Friendly staff, fast and efficient. Went in for a deflating tire, they fixed it quickly and for no cost.
Salina1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★
Yesterday I came in for an oil change , everything went great but when I left, I seen my sun visor dirty with black marks, I didn’t really appreciate that .
My girlfriend has been taking her car to WALMART for 3 years for regular maintenance oil changes ect, but today i recommended her big o and now she has a oil leak and smoking engine so i will definitely never recommend or come here again and will be serving papers unless they make things right!
Services: Vehicle Inspection, Oil change
Alex Johnson5 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Luis chay and victor are absolute studs! I walked in and they instantly went to work trying to help me out. All I needed was my tpms sensors flashed and they made me feel as though I was spending big money there. They pulled my car right up and got me taken care of !
Response from the owner · a week ago
Thank you for sharing your response about our team’s service, Alex. Your business means a lot to us and we appreciate the opportunity to help. We hope you have a wonderful day.
Matthew BurnsLocal Guide · 20 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Victor and Ruiz were outstanding and quick!! Highly recommend
Response from the owner · 2 weeks ago
We are grateful for your business and proud to be of service, Matthew. Should you need any further assistance, please drop us a line. We look forward to seeing you again soon!
Jared Burton4 reviewsiTotal number of Google reviews Jared has written across all businesses on Google Maps, not just this one.
Victor hooked me up! Beautiful location. Victor was able to help me out quickly and get me on my way. Definitely will be returning and giving this Big O more of my business.
Price assessment: Not sure
Services: Tires
Response from the owner · 2 weeks ago
We truly appreciate your positive feedback, Jared! Providing high quality service is what we strive for every day, and we are always here if you need further assistance. Looking forward to your next visit!
Chiefstribe4 reviewsiTotal number of Google reviews Chiefstribe has written across all businesses on Google Maps, not just this one.
I took my car in to have a tire repaired and had the pleasure of working with Victor and Luis! They provided excellent customer service and were professional, friendly, and easy to work with from start to finish.
I especially appreciated that there was absolutely no pressure to purchase new tires. They simply took care of what I needed and made the whole experience easy and stress-free.
Thank you, Victor and Luis, for the great service! I really appreciate it and will definitely be back!
Services: Tires
Response from the owner · a month ago
Thank you for taking the time to share your feedback, Chiefstribe. We were happy to help with your tire. We are committed to maintaining the highest standard of service for all your vehicle needs, and we look forward to assisting you again during your next visit.
Joe BuckwalterLocal Guide · 52 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Rotated tires in about 30 minutes. Great and quick service!
Response from the owner · Edited a month ago
We greatly appreciate your review and your business, Joe. We were happy to rotate your tires quickly. Delivering an exceptional customer experience is always our primary objective, and our team remains at your service.
Crist SeanLocal Guide · 51 reviewsiTotal number of Google reviews Crist has written across all businesses on Google Maps, not just this one.
We were very glad to help, Crist, and we hope you will keep us in mind for future visits. Thank you for the stellar five stars and your wonderful feedback.
Johnathan MeachamLocal Guide · 16 reviewsiTotal number of Google reviews Johnathan has written across all businesses on Google Maps, not just this one.
Yesterday I came in for an oil change , everything went great but when I left, I seen my sun visor dirty with black marks, I didn’t really appreciate that .
Response from the owner · a month ago
We are glad that your oil change went well, but we apologize for the dirty marks on your sun visor. That's not the standard of care we strive for. Thank you for letting us know so we can address this.
CHAD SMITHLocal Guide · 19 reviewsiTotal number of Google reviews CHAD has written across all businesses on Google Maps, not just this one.
We are so thankful for your wonderful feedback, Chad! Knowing that we provided an exceptional experience for you means the world to our team. Thank you for choosing us, and please let us know whenever we can lend a hand in the future!
