Analyzing 10,156,24810.2M ReviewsFor 28,79728.8K Experts
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
2,287 Google reviews we collected
Phrases our text analysis found in 1,784 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 1,784 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“These guys are great, honest, friendly and located in a super convenient area!”
“Yall broke my homies mirror on his duramax and didnt even acknowledge the fact you guys messed up, don't waste your time here they're dishonest.”
“They were very professional and honest as a woman sometimes other Repair shops take advantage of the fact that I don't know much about car repairs.”
“Also, Kent at the front desk is not professional at all.”
“I would give Rich's F5 out of five they were able to fit me in immediately.”
“…t they asked for and the guy acted like I was putting him out and he never called me back with a quote.…”
“He did great work at competitive pricing and was super friendly and helpful explaining everything along the way.”
“I went to here to get my brakes replaced and they were totally trying to overcharge me.”
“I really appreciate their honesty, great work, and fair prices.”
“Worst shop I've ever taken my truck to, and i've taken my truck to a lot of places.”
“I highly recommend them and will keep going back whenever I need service.”
“Would not recommend going here unless you want dishonest service”
“They diagnose the problem, called and communicated what the solution was.”
“Poor communication and I felt the price was very high for a small job.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Richins Car Service for 8 kinds of job. Pick one to see what they paid and said.
I was very impressed with them. They did everything possible to help me, including shuttling me home while they worked on my car. Thank you.
Quick inspection/emissions for a good price. They check in an is noise for no extra cost. Clean lobby and friendly staff.
Richins is great! Fast, efficient and courteous. This is the only place I will bring my car for repairs.
I would give Rich's F5 out of five they were able to fit me in immediately. They diagnose the problem, called and communicated what the solution was. They let me know upfront what it would cost. Anything that I needed to happen they called to see if it was OK to add that in. They had it finished when promised, and…
These guys are great, honest, friendly and located in a super convenient area! Kelly looked over a new used car I just purchased and gave a better summary of the car than the pre-purchase inspection I paid for somewhere else. He did it as a courtesy while he was doing some work I brought it in for on the CV axle…
I've been taking my cars to Richens for about ten years now, and they’ve never let me down. I really appreciate their honesty, great work, and fair prices. I highly recommend them and will keep going back whenever I need service. Thanks.
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 318 | — |
| Oil change | 160 | — |
| Auto engine diagnostic | 153 | — |
| Brakes | 143 | — |
| Engine repair | 95 | — |
| Transmission | 84 | — |
| Steering & suspension repair | 79 | — |
| Auto maintenance | 77 | — |
4.9 ★★★★★ 2,287 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I was very impressed with them. They did everything possible to help me, including shuttling me home while they worked on my car. Thank you.
Quick inspection/emissions for a good price. They check in an is noise for no extra cost. Clean lobby and friendly staff.
Richins is great! Fast, efficient and courteous. This is the only place I will bring my car for repairs.
I would give Rich's F5 out of five they were able to fit me in immediately. They diagnose the problem, called and communicated what the solution was. They let me know upfront what it would cost. Anything that I needed to happen they called to see if it was OK to add that in. They had it finished when promised, and even gave me a ride home instead of having to wait. They were very professional and honest as a woman sometimes other Repair shops take advantage of the fact that I don't know much about car repairs. At Richards they can be trusted. I would get these guys a five star.
Very professional, fast service, excellent communications
These guys are great, honest, friendly and located in a super convenient area! Kelly looked over a new used car I just purchased and gave a better summary of the car than the pre-purchase inspection I paid for somewhere else. He did it as a courtesy while he was doing some work I brought it in for on the CV axle and was straight forward and honest about everything he was seeing. I wish I’d had him give it the pre-purchase look over to begin with! He did great work at competitive pricing and was super friendly and helpful explaining everything along the way. He even fixed up some vacuum hoses that were struggling to stay secured. I’ll be coming here for any future work I’ll be needing and recommending them to others.
Thank you, Jessica! We appreciate your kind words about our team and are glad to hear that Kelly provided such thorough and helpful service. Your recommendation means a lot to us, and we look forward to assisting you with any future needs!
I've been taking my cars to Richens for about ten years now, and they’ve never let me down. I really appreciate their honesty, great work, and fair prices. I highly recommend them and will keep going back whenever I need service. Thanks.
Thank you, Dallon! We truly appreciate your loyalty and kind words about our honesty and service. It's wonderful to hear that you've had such a positive experience with us over the years. Looking forward to seeing you again!
Richin’s were quick and efficient in getting my brakes and rotors done. Very reasonably priced compared to other places. Will continue to have work done there.
Thank you, Suzanne, for your kind words! We're glad to hear you found our service quick and reasonably priced. We look forward to assisting you with your future needs.
They’re very helpful and I felt good about their diagnosis and plan for my car. I will be going back when I need car repairs.😊
And we will be here to lend you a hand, Sherrol! Thank you for the gracious review!
My battery died in my car last week. I’m so grateful I was in a safe place with friends that could jump my car. I purchased a new battery at an auto parts store, but because Mercedes makes it tricky to replace the battery I had to find a place to install it for me. Richins was across the street and they told me they could fit me in. It was not an easy task, but they worked very hard to get it done in time for me to pick up my kids. The cost was also very reasonable. Thank you again for fitting me in last minute and for your kindness!!
Thank you, Ann, for sharing your experience! We're glad to hear that our team was able to help you out with the battery installation and that you found the service to be kind and accommodating. Your appreciation means a lot to us!
Analyzing 10,156,24810.2M ReviewsFor 28,79728.8K Experts
