Auto repair shop · Herriman, UT · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%29+2.1Craft & service penalty91−0.9Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#556 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 38%
4.8★★★★★610 Google reviews · 24 photos
92%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google rating: 4.8 out of 5 from 610 reviews (92% five-star).
Reviews on this page: 610 Google reviews (489 with written comments, 10 with photos).
Owner responses: the business replied to 38% of reviews.
Most recent review: October 16, 2026.
Service: Auto Repair Shop serving Herriman, Utah.
Data from Google, last updated November 2, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Hillside Tire & ServiceAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hillside Tire & Service: 86/100 on this factor. Category median: 88.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hillside Tire & Service: 80/100 on this factor. Category median: 85.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hillside Tire & Service: 91/100 on this factor. Category median: 99.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hillside Tire & Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hillside Tire & Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hillside Tire & Service: 29/100 on this factor. Category median: 59.D
29
Bar = this company · dark tick = category median.
Star ratings
610 Google reviews we collected
4.8of 5
5 stars56392%
4 stars102%
3 stars122%
2 stars30%
1 star224%
Praise vs complaints
Phrases our text analysis found in 489 written reviews
95%praise
Praise75995%
Complaints385%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1474%
Reasonable421%
Overpriced00%
Not sure15%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18323%
Speed & response18023%
Quality & results13917%
Honesty & trust10814%
Price & value9011%
Would recommend8711%
Communication101%
What customers talk about
We read 489 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have witnessed great acts of kindness from their team.”
“The arrogant and dishonest worker did not give me a valid reason of why I needed the service but rather informed that I was charged because it takes 4…”
“The amount of times I’ve been stressed with a flat (a common thing with our UT roads) and they always make me a priority and make it smooth and quick.”
“Needed a slow leak repair and I was in and out in less than 10 minutes.”
“They fixed it up for us in less than 10 minutes on a busy Saturday and didn’t charge us anything.”
“All I want is honesty and to fix what they damaged, which I think is the bare minimum when it comes to being an auto shop.”
“He was very honest, and could tell he valued and cared a lot about his shop.”
“Although this company has many great reviews, they are dishonest and will scam you.”
“They got it in quickly, quoted fair prices for the repairs it would require, but most importantly pointed out the reasons I avoid buying the car.”
“What a ripoff!”
“I highly recommend anyone go to Hillside if you want honest and reliable work done!”
“…ing costs him a costumer that is already upset with his service and will not return.…”
“They are professional and communicate clearly and authentically.”
People customers mention
Chris44 reviews
Mark25 reviews
Sandy16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hillside Tire & Service for 8 kinds of job. Pick one to see what they paid and said.
GirlLocal Guide · 67 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
This is the place to take your car. We have been customers for 20+ years and they always do right by you. I have witnessed great acts of kindness from their team. A great group of good guys. Can't find any finer than them!
Mike6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Hillside has always been so easy and enjoyable to work with. The amount of times I’ve been stressed with a flat (a common thing with our UT roads) and they always make me a priority and make it smooth and quick. I can’t thank them enough for their generosity as well - oftentimes they have fixed my flats at no charge!
Great priceService not listed
MelanieLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Genuinely the best experience I’ve ever had at a car place. Mark just took the best care of me. They replaced my battery and I think 30 minutes or less. Mark was so kind and friendly Really made my day!
Great priceBattery
Robert8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Chris and his team are lifesavers. I’m in town for the weekend and must’ve picked up a nail on the road. I searched for tire shops and this was the closest one. I couldn’t have gotten luckier. Chris and his team fix the leaky tire and I was off and going in 20 minutes. They saved my weekend. They’re the best definitely go see them if you need anything.
NinaLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I will always come back to this place. Chris is the GOAT. He doesn't dick you around, he gets to point with what you're looking for, then gives you the price points on a couple of tire choices. I highly value individuals who don't waste my time by making me repeat myself, or try to tell me what I'm looking for…
Great priceService not listed
Jene11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Walked in this morning because my tire was leaking air from a screw stuck in it. They patched it up free of charge and were pretty quick with it too. When the time comes to replace my tires, this is where I’m coming!
This is the place to take your car. We have been customers for 20+ years and they always do right by you. I have witnessed great acts of kindness from their team. A great group of good guys. Can't find any finer than them!
Samantha GreenbergLocal Guide · 31 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
I had a great experience Hillside today. I walked in with a tire that got blown out yesterday and was looking for just a single replacement, but they taught and informed me all about how tires work and showed me the different tread levels on my tires versus new ones. They never pressured me, but they let me know the facts on what I needed to know to make the correct choice for my car. Mark was a great person to work with as he helped me find the perfect deal that I was needing! He was very honest, and could tell he valued and cared a lot about his shop. We even ended up bringing my husband’s truck in for a tire rotation which he was so kind and ended up giving us the tool to take the lug nuts off his specialized wheels. You can tell how thoughtful and caring someone is by not even mentioning that they were doing that! I highly recommend anyone go to Hillside if you want honest and reliable work done! I definitely know I will be returning! Thank you again, Mark!
Response from the owner · 2 weeks ago
Samantha, thank you for the review. I’m glad Mark was able to take care of you. I will definitely let him know about your kind review. Again thank you for coming in and seeing us. Let us know if we can help you in the future.
Mike Morey6 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Hillside has always been so easy and enjoyable to work with. The amount of times I’ve been stressed with a flat (a common thing with our UT roads) and they always make me a priority and make it smooth and quick. I can’t thank them enough for their generosity as well - oftentimes they have fixed my flats at no charge!
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 weeks ago
Mike, thanks for the review, and the continued business!
Melanie GavuraLocal Guide · 12 reviewsiTotal number of Google reviews Melanie has written across all businesses on Google Maps, not just this one.
Genuinely the best experience I’ve ever had at a car place. Mark just took the best care of me. They replaced my battery and I think 30 minutes or less. Mark was so kind and friendly Really made my day!
Price assessment: Great price
Services: Battery
Response from the owner · 3 weeks ago
Melanie, thanks for the 5 star review, we really appreciate it! We're glad we could accommodate a speedy repair for you and look forward to seeing you again.
Rick HopesLocal Guide · 19 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Chris and his team are lifesavers. I’m in town for the weekend and must’ve picked up a nail on the road. I searched for tire shops and this was the closest one. I couldn’t have gotten luckier. Chris and his team fix the leaky tire and I was off and going in 20 minutes. They saved my weekend. They’re the best definitely go see them if you need anything.
Response from the owner · a month ago
Robert, thank you for the review. I'm glad we were able to help. Please come see us again if the need ever arises.
Nina DraperLocal Guide · 23 reviewsiTotal number of Google reviews Nina has written across all businesses on Google Maps, not just this one.
I will always come back to this place. Chris is the GOAT. He doesn't dick you around, he gets to point with what you're looking for, then gives you the price points on a couple of tire choices. I highly value individuals who don't waste my time by making me repeat myself, or try to tell me what I'm looking for because Im a girl. Thank you guys for making this experience a positive one like always.
Price assessment: Great price
Services: Service not listed
Response from the owner · a month ago
Nina, thanks for the review, and thank you for the business as well!
Jene Lehrer (Kaz)11 reviewsiTotal number of Google reviews Jene has written across all businesses on Google Maps, not just this one.
Walked in this morning because my tire was leaking air from a screw stuck in it. They patched it up free of charge and were pretty quick with it too. When the time comes to replace my tires, this is where I’m coming!
Response from the owner · a month ago
Thanks for the review Jene. Hopefully we made you day a little less complicated. Please come see us again if we can help with anything.
Allison RobinsonLocal Guide · 58 reviewsiTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
Great team of people. They were super busy and had told me it would be about an hour and a half to fix a flat tire for me, but ended up being able to squeeze me in after about 30 minutes for my tire repair. Ask the employees if interacted with were kind and efficient. They repaired my tire very quickly as well.
Response from the owner · a month ago
Allison, thank you for the review. I'm glad we were able to take care of you. Please come see us again if you need anything.
