Experts Reviews · Company report
Big O Tires logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%56+13.6Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

Big O Tires

Herriman, UT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #709Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.8★ from 512 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big O Tires is better than 76% of auto repair shops.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big O Tires is better than 56% of auto repair shops.C
56
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big O Tires is better than —% of auto repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big O Tires is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big O Tires is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big O Tires is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Big O Tires for 8 kinds of job.

Big O Tires for tires

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.51
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Tires”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#178 / 488
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.94%

All 51 Google reviews tagged “Tires” · showing 40

Jared4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Victor hooked me up! Beautiful location. Victor was able to help me out quickly and get me on my way. Definitely will be returning and giving this Big O more of my business.

Not sureTires
Chiefstribe4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I took my car in to have a tire repaired and had the pleasure of working with Victor and Luis! They provided excellent customer service and were professional, friendly, and easy to work with from start to finish. I especially appreciated that there was absolutely no pressure to purchase new tires. They simply took…

Tires
CHADLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great staff looks great drives great

Great priceTires
Shaun10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Luis at Big O got me patched on the tire and even put the wheel back on and I didn’t even ask for it! Great service fast and efficient work. I’d give 10/5 stars if I could! Highly recommend

Great priceTires
xander1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great experience at Big O Tires! luis and victor helpful, and professional. They got me taken care of quickly and made the whole process easy. I really appreciated the good customer service and would definitely recommend Big O Tires to anyone needing tires or car service.

Reasonable priceTires
BraxtonLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Came and took care of a nail in my tire! Since I got my tires at a different location they didn’t even charge me! Lots of space to sit.

Great priceTires
TrevorLocal Guide · 598 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

This is my current review: I got a call after posting my original review, from someone at Big O. I had called the corporate feedback line but the guy on the phone was kind of lackluster. The person that called me here locally was very nice, understanding and we worked things out to where I'm comfortable giving them…

OverpricedTiresOil change
Alejandro2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The service was good and fast Victor E. Is the best. kind and helpful.

Great priceTires
Junior6405 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Victor was great help with my car will come again

Tires
Ramon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I came to Big O Tires today To get my tire patched. Victor and Louies were fast and super helpful. I highly recommend this location!

Great priceTires
paxton2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Victor, and chay were very helpful getting our tire patched up and even went out of their way to get us washer fluid.

Great priceTires
CourtneyLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

So kind! So fast! GREAT customer service! Victor, Luis and Chai are the BOMB!

Great priceTires
Kody4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Luis and victor did a fantastic job getting me in and out. Service was amazing. Highly recommend

Great priceTires
Autymn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Thank you, Victor for the great customer service on helping me get my wife’s tire fixed. Would recommend anybody needing any kind of work. Go to Big O tire off 126th in Riverton.

Great priceTires
DennisLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great staff. Great service.

Reasonable priceTiresSteering & suspension repair
Tammy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Chay was awesome today! I had a tire losing pressure and stopped by. He took care of me immediately, fixed the tire and made my whole day better. Will visit again with future needs!

Great priceTires
Rob9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Chay Tanpirak was great to work with. Diagnosed the problem and had it solved so fast! Great help!

Great priceTiresAuto engine diagnostic
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Victor and Luis are very kind and professional workers, Without a doubt a place I will return to whenever I need to.

Great priceTires
Bez5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Victor and Luis are the goats, they fixed up our flat tire, and changed it in a jiffy. Extremely nice people and were very welcoming, we came all the way from Arizona, and they’ve been a great help!

Great priceTiresAuto tire replacement
Saud7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Been to the shop with flat tire Victor and Louis fixed it up real quick. It wasn’t a hassle and I was satisfied with the outcome.

Tires
Bryan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Excelente atención, servicio super rápido y muy amables todas las personas. En especial Victor y Luis son las personas que me atendieron.. 100% recomendado

Great priceTires
KimLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Highly recommend, the staff was friendly and we were in an out in less than 45 minutes with a flat time!

Great priceTires
Ruben3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Excelente service @Victor

Great priceTires
Johnny12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Thank you victor and Luis for helping me

Tires
JoeLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

It had been a weird couple of days, and to top things off, I picked up a bolt in one of my tires. Great, one more thing to deal with. So I head down to Big O Tires to see what we could do. The front desk guy, Chay Tanpirak, greets me like an old friend, and immediately puts me in a better mood. They get my truck in…

Great priceTires
Aaron4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Victor was very helpful today! Big O tires 🛞 is where it's at!!

Tires
yaneira2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Excelente servicio y la atención por el Sr Víctor Gómez altamente recomendado

Tires
Easton5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I brought my X7 in with a slow leak and Luis and Victor were super helpful in getting it fixed up and taking care of it in a timely manner. One of the best customer services I’ve received at a tire shop. Will definitely be returning and couldn’t recommend this place enough. They will take care of you.

Tires
MattLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Luis was great, awesome employee. New tires went on fast.

Tires
CharlesLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excellent customer service! Impressive how far above expectations Luis went to ensure that my truck was aligned and safe for my daughter to drive. Thanks Riverton Big O for raising the bar!

TiresSteering & suspension repairWheel alignment
TLocal Guide · 87 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★

Great team. Victor and team are a bar above others. Been to other Big-O stores. This store has a team that is better than others; thorough, friendly, knowledgeable, no pressure, provides recommendations, timely, etc. Try them and you will see a difference. Couple things that could be better; parking is further from…

Reasonable priceTiresWheel alignment
Barry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The Riverton location at 2158 W 12600 S has been exceptional in fulfilling my personal and business fleet repair needs. Victor & team have gone above and beyond to ensure we are taken care of timely and reasonably priced.

Great priceTiresAuto engine diagnosticAuto brake repair
JillLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

My husband and I have stopped in there twice in the last two months to get tires fixed. These guys are great. Chay was super helpful this morning.

Tires
Josh2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I needed 2 tires ASAP as my wife was about to go into labor and needed my car safe for the ride home with new baby. The team here helped me get in and out in about an hour. Great experience and appreciate the speed but also quality of service.

Reasonable priceTires
Lala8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I needed new tires and the one thing that is super important to me was road noise and tires that have low road noise. The customer service was excellent and the gentlemen answered all my questions and delivered on what I needed. I will be back for sure. Thank you.

Great priceTiresWheel alignment
Ashley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I love going here for any car issues or basic maintenance. They are always very knowledgeable, and super friendly. I never feel like they are trying to sell me something extra. And they always get me in and out fast. Lucas and Victor are great!

Great priceTiresTire rotationsWheel alignment
Madi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Awesome service! Victor was so helpful! Fast amd easy!

Great priceTires
mark13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Fast friendly and efficient.

Reasonable priceTires
KylieLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I LOVEEEEE this big o. they rescued me 5 years ago when no one else could & treated me so well since then! Even my parents switched tire shops when they heard how great I had it over here :) Most of the time I go I don't even owe them money for stuff because my tires are from there. Very fun surprise! highly recommend!

Great priceTires
Benjamin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Today experience was great. I was helped Victor today who was very helpful, professional and kind. I will be returning to this location

Tires

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 72%Reasonable 20%Overpriced 7%Not sure 2%

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