Analyzing 7,571,1867.6M ReviewsFor 21,33921.3K Experts

Experts Reviews · Company report
Big O Tires logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Big O Tires

Rifle, CO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #99Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 337 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big O Tires is better than 89% of auto repair shops.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big O Tires is better than 90% of auto repair shops.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big O Tires is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big O Tires is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big O Tires is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big O Tires is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Big O Tires for 8 kinds of job.

Big O Tires for tire rotations

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Tire rotations”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 94
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 30 Google reviews tagged “Tire rotations” · showing 20

Chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

We couldn’t believe it! They got us in immediately (no appointment) and our tire rotation was free. Super fun people to talk to and the store manager was awesome!

Great priceTire rotations
Theresa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Kam has exceptional customer service.

Great priceTire rotationsOil change
Dylan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Have been in many times for our business, amazing service. This is my go-to for personal vehicles as well!

Great priceTiresGeneral repairs & maintenanceTire rotations
JennLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Always friendly and able to get me in quick. Repair flats quickly. Able to diagnose more than just tire issues and fix them. Been very happy with this Big O Tire shop in our area! Update: I've since used these guys for tire rotations, brakes, shocks, and other minor repairs. They did a great job and were reasonably…

Reasonable priceTiresTire rotationsBrakes
WayneLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The staff here are friendly and good communicators. I have used their services sebveral times and will go back again.

Reasonable priceTiresTire rotationsAuto tire replacement
Michelle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Thank you Big O employees, I am a regular customer and have seen everyone that walks through their door be greeted warmly and receive excellent service and concern for their safety on the road. I won't shop anywhere else.

Great priceTiresTire rotationsWheel alignment
Dean2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I am out of state and got a flat tire. I thought while getting the tire fixed I would have the tires rotated. I made an 8:00 appointment and they promptly took my truck. They found a screw in the tire, fixed it, rotated tires, made sure all tires had proper inflation and reinstalled the spare under the truck. When I…

Great priceGeneral repairs & maintenanceTire rotations
John10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Good Customer Service, very knowledgeable about everything.

Reasonable priceTire rotationsOil changeService not listed
Riley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Kameron always takes great care of me when I come get my oil changes done here! Quick and friendly service!

Great priceTiresTire rotationsVehicle safety inspection
Cyaira4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great place to get your car serviced. Fast, friendly and reliable!! Goes above and beyond. Thank you Mr. Randy for your servicing our car.

Great priceTire rotationsOil change
Kealey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I started going to this location when they opened for various services, today Bill was awesome got me in and out super quick with an oil change and tire rotation. Thank you!

Reasonable priceTire rotationsOil change
Natalia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Kam was fantastic, they did a great job addressing my vehicles needs in a quick and efficient manner. The old man was pretty great too! Will definitely continue doing business with them.

Great priceSteering & suspension repairTire rotationsAuto maintenance
Janaye2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Bill is amazing! Super customer service! Will definitely return! 🤘

Great priceTire rotations
Rebecca4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

R.J. at the Big O Tires in Rifle, CO is so friendly and knowledgeable! Him and the entire team always take great care of my vehicle! They do so much more than just tires! Thank you R.J.!

Great priceTire rotationsOil change
chloe3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Kameron (and all staff in general) are extremely helpful and professional. Was in & out under an hour for a full set of tires. Would recommend the services they provide.

Great priceTiresTire rotations
Terri2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Prompt and friendly service.

Tire rotations
Justin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I have used big o here in rifle for both my truck and my daughters car. They were super professional and easy to work with! I highly recommend these guys!

Great priceSteering & suspension replacementTire rotationsWheel alignment
Deric5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Helpful and personable staff

Reasonable priceTire rotations
Kierra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They were super fast and very friendly! Thank you so much.

Great priceTire rotations
NikkiLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Finally a local place i can trust! The guys there are always friendly and helpful, knowledgeable and professional. They gave me a quote, right up front, and they stuck to it. My car did not take an extra minute longer than they said it would.

Great priceGeneral repairs & maintenanceTire rotationsOil change

Show more tire rotations reviews (10 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 65%Reasonable 32%Overpriced 1%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Tires118—
Oil change44—
Tire rotations30—
Wheel alignment22—
Auto tire replacement13—
General repairs & maintenance10—
Steering & suspension repair8—
Steering & suspension replacement8—

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