Analyzing 7,543,9767.5M ReviewsFor 21,23321.2K Experts
Customers frequently praise the shop for quick turnaround times, friendly staff, and transparent communication regarding repairs. Services mentioned include oil changes, tire rotations, alignments, and emergency flat tire fixes. However, several low-star reviews highlight recurring issues with alignment accuracy and scheduling confusion, where appointments were missed or vehicles remained unready for extended periods beyond estimated times.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Bar = this company · dark tick = category median.
337 Google reviews we collected
Phrases our text analysis found in 286 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 286 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff was friendly, knowledgeable, and efficient.”
“They got us in immediately (no appointment) and our tire rotation was free.”
“They tend to get busy, but their service was good and often updated us on the car and apologized for the delay.”
“I went in for an oil change at 2:30 on a Friday and was met with exceptional service and a great price!”
“The alignment did not work.”
“I would definitely recommend this location for any services needed, the old man still makes the magic happen!”
“The service is top notch, the quality of their work is amazing and their prices are very reasonable.”
“This is a shop with integrity that you can trust to get the job done right!”
“Bill was super helpful & super sweet, kept us updated while we waited & was all around extremely helpful!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Big O Tires for 8 kinds of job. Pick one to see what they paid and said.
I went in for an oil change at 2:30 on a Friday and was met with exceptional service and a great price! I was driving away by 3:15! I would definitely recommend this location for any services needed, the old man still makes the magic happen!
We made an appointment and didn't wait long to check in. The staff was friendly, knowledgeable, and efficient. We were in and out in a little more than an hour. The tires are great and my truck is running smooth. I'm going back to have them tighten my shifter in a week. Great job, thanks.
2000 miles from home. The guys were awesome. Got me fixed in no time. Highly recommend this place
Every time I am at Big O and Bill is there, I feel fortunate. I don’t always get to see him but from clear back when he managed the Glenwood store, he’s been so nice to me. He may not remember, but back then, my little brother on leave from the military, was visiting in a crappy old car and lost a tire. Bill…
I have been taking my family’s cars here since they opened. Both for scheduled maintenance as well as major repairs. I have so many good things to say about BIG O Rifle. The service is top notch, the quality of their work is amazing and their prices are very reasonable. Big shout out to Randy and RJ for always…
We couldn’t believe it! They got us in immediately (no appointment) and our tire rotation was free. Super fun people to talk to and the store manager was awesome!
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 118 | — |
| Oil change | 44 | — |
| Tire rotations | 30 | — |
| Wheel alignment | 22 | — |
| Auto tire replacement | 13 | — |
| General repairs & maintenance | 10 | — |
| Steering & suspension repair | 8 | — |
| Steering & suspension replacement | 8 | — |
4.9 ★★★★★ 337 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I went in for an oil change at 2:30 on a Friday and was met with exceptional service and a great price! I was driving away by 3:15! I would definitely recommend this location for any services needed, the old man still makes the magic happen!
Bill is an excellent customer service representative
We made an appointment and didn't wait long to check in. The staff was friendly, knowledgeable, and efficient. We were in and out in a little more than an hour. The tires are great and my truck is running smooth. I'm going back to have them tighten my shifter in a week. Great job, thanks.
Thank you for the review, Lori! Our team in Rifle is always happy to help. We look forward to seeing you soon!
2000 miles from home. The guys were awesome. Got me fixed in no time. Highly recommend this place
Thank you, Ben! We wish you safe travels.
Every time I am at Big O and Bill is there, I feel fortunate. I don’t always get to see him but from clear back when he managed the Glenwood store, he’s been so nice to me. He may not remember, but back then, my little brother on leave from the military, was visiting in a crappy old car and lost a tire. Bill installed a good used tire on it for him, no charge. I’ve been going to Big O for all my tire needs ever since.
Thank you for the review, Joe! We are proud to have Bill on our team and glad to hear about the excellent service you received. Thank you for choosing Big O Tires!
Randy was great! Thank you for the quick service on my new tires.
Thanks, Lindsey! We were happy to help find the perfect tires for your vehicle.
Great service
Thank you, Alanah! We appreciate you choosing Big O Tires.
I have been taking my family’s cars here since they opened. Both for scheduled maintenance as well as major repairs. I have so many good things to say about BIG O Rifle. The service is top notch, the quality of their work is amazing and their prices are very reasonable. Big shout out to Randy and RJ for always taking such good care of my cars! This is a shop with integrity that you can trust to get the job done right!
We appreciate your review! Randy, RJ, and the team in Rifle look forward to serving you again.
Great customer service!
Thank you for the review and for choosing Big O Tires!
Quick and easy Bill is the best thank you so much!!!!
We appreciate your review, Ted! Safe travels!
Analyzing 7,543,9767.5M ReviewsFor 21,23321.2K Experts
