Analyzing 6,666,4966.7M ReviewsFor 18,67318.7K Experts

Experts Reviews · Company report
Big Rich Hauling & Junk Removal Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%100+26.1Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

Big Rich Hauling & Junk Removal Services

Sacramento, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 71 hauling services · 5.0★ from 513 Google reviews

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Report card

Percentile vs other hauling services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Rich Hauling & Junk Removal Services is better than 100% of hauling services.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Rich Hauling & Junk Removal Services is better than 100% of hauling services.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big Rich Hauling & Junk Removal Services is better than 100% of hauling services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Rich Hauling & Junk Removal Services is better than 100% of hauling services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Rich Hauling & Junk Removal Services is better than 100% of hauling services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Rich Hauling & Junk Removal Services is better than —% of hauling services.–
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Reviews for your job

Customers hired Big Rich Hauling & Junk Removal Services for 8 kinds of job.

Big Rich Hauling & Junk Removal Services for appliance removal & disposal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Appliance removal & disposal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 37

All 14 Google reviews tagged “Appliance removal & disposal”

JeffreyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Was very satisfied with their professionalism and work ethic, would highly recommend their services to everyone I can.

Appliance removal & disposalDonated goods pickupJunk removal+ Responsiveness+ Punctuality+ Quality
DJ8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jeff & Joe were on time. They were very respectful and professional. They took everything. They even swept the garage floor.

Appliance removal & disposalJunk removalTrash removal & disposal+ Responsiveness+ Punctuality+ Quality
Pak10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service and great communication. Definitely contact them again. Thanks

Appliance removal & disposalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Professionalism
MeganLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called and received a same day junk pick up.(only one in town available) The window I was given was 3-5pm. I was updated promptly as soon as they knew they were running behind schedule. They stayed in constant contact through the process. I knew all up front costs at the time of the call. Once they arrived they…

Appliance removal & disposalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Quality
Lura2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Martin & Marc were really great to work with & so helpful. We had arranged a refrigerator pick up - luckily they were able to take several more items. We were helping family clear out their garage. Very friendly & professional staff. Big Rich Hauling will definitely be called again for further hauling/junk pick up services. Great experience!

Appliance removal & disposalJunk removal+ Responsiveness+ Punctuality+ Quality
L6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

2nd time using big rich hauling and they never disappoint. They were very reponsive with any question I had. The guys that came out to clear my garage were very professional. Everything went very smooth. I would highly recommend them to everyone that needs help clearing out unwanted items.

Appliance removal & disposalElectronic waste removal & disposalFurniture removal+ Responsiveness+ Punctuality+ Quality
Angelina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Hired them to clear out my 20 year old 30ft x 10ft storage unit, which was packed to the brim with memories I wanted to keep, but also just as much garbage, clunky furniture, and heavy appliances. They did an amazing job of taking what originally felt like an overwhelming year-long project I had been dreading, and…

Appliance removal & disposalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Quality
MelissaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys were FAST. Cleaned up even the smallest of debris left over. FAIR pricing and HONEST. I was blown away. I do not have a lot of money with 4 kids but I made sure I tipped. The guys were even sweet with my son. Super professional. Definitely will use them in the future as well as recommended them to everyone.

Appliance removal & disposalFurniture removalJunk removal+ Responsiveness+ Quality+ Professionalism
Kay5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great experience dealing with this company from start to finish!!👍 Big Rich came to give us an estimate and took time to answer all our questions. Christian and Brandon came to pick up our junk pile (from 18 years of accummulation!), plus a rototiller, and lawn mower. They also dismantled an old shed and cleaned…

Appliance removal & disposalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Quality
JacoboLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very punctual, efficient and great service. Better price and more serious than other guys out there. I highly recommend them

Appliance removal & disposalConstruction debris removalDonated goods pickup+ Responsiveness+ Punctuality+ Quality
Brian6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great customer service

Appliance removal & disposalHouse & garage cleanouts+ Responsiveness+ Punctuality+ Quality
Rach5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very timely. Very efficient and very professional. Very Fair price.

Appliance removal & disposalElectronic waste removal & disposalFurniture removal+ Responsiveness+ Punctuality+ Quality
Rachel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Big Rich Hauling always does a great job, and they are affordable!

Appliance removal & disposalDonated goods pickupFurniture removal+ Responsiveness+ Punctuality+ Professionalism
JoyLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Appliance removal & disposalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Junk removal48—
Trash removal & disposal39—
Furniture removal34—
House & garage cleanouts23—
Appliance removal & disposal14—
Yard debris removal14—
Construction debris removal7—
Electronic waste removal & disposal7—

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