Experts Reviews · Company report
Big Stuff Movers logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%94+24.5Value 15%100+15.2Craft & service penalty85−1.5Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Big Stuff Movers

San Antonio, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 98 furniture delivery · 5.0★ from 150 Google reviews

Report card

Percentile vs other furniture delivery (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Stuff Movers is better than 96% of furniture delivery.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Stuff Movers is better than 94% of furniture delivery.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big Stuff Movers is better than 85% of furniture delivery.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Stuff Movers is better than 100% of furniture delivery.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Stuff Movers is better than 100% of furniture delivery.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Big Stuff Movers is better than —% of furniture delivery.–
—

Reviews for your job

Customers hired Big Stuff Movers for 4 kinds of job.

Big Stuff Movers for local moving

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.82
Usually paidThe price range customers picked most often for this job.$500–1,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$556–$1.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Local moving”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#59 / 70
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Local moving”

VirginiaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Couldn't be happier with my experience. The team was prompt, professional, and very careful with my belongings. The pricing was also very transparent with no hidden fees at the end. Highly recommended if you are looking for honest movers in the area. They even disassembled and reassembled my bed, unmounted and…

Paid $500–1,000Reasonable priceLocal movingMoving-related packing
Leticia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Angel was able to schedule a time that worked with our schedules and his price for the cost was exactly what he quoted (no hidden fees). Angel and his crew arrived on time and were great to work with. The crew, Marcos and Reuben were very respectful, handled our furniture with extreme care and made sure to place…

Paid $400–600Great priceLocal moving
Heather7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Angel and his team were amazing! Very flexible, reliable, professional and affordable. Made the process of moving stress free! Would definitely recommend to anyone!

Paid $200–400Great priceLocal moving
Kelly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We have used Big Stuff Mover twice. The customer service and communication is exceptional!

Paid $2,000+Reasonable priceLocal moving
NicoleLocal Guide · 107 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Took all the stress out of my move! They know how to load a POD. Really knowledgeable about packing and disassembling furniture to keep it safe and easy to assemble at the destination. They can also help you pack and unpack if needed. They also will wrap furniture and sell you moving blankets if you don't have them. I highly recommend them!

Great priceLocal moving
FelipeLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

For Top quality service call these guys for sure. Quick, delicate & very professional! I saw all my Items handle with great care.

Local moving+ Responsiveness+ Punctuality+ Quality
Mitchell6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★

I can tell you that I’ve moved over twenty times in my life and I’ve never used a moving service before. My fiancé wanted to use movers for our move so I decided to give it a try. I wasn’t happy with the experience at all. First off our appointment was at 930 in the morning and they didn’t arrive until 1015. For…

Local moving− Punctuality
PorfirioLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional they are hard working and very expedient on the process of moving. I would highly recommend this company to family and friends without a doubt they will provide professional service.

Local movingOversized-item movingMoving-related packing+ Responsiveness+ Punctuality+ Quality
erika2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Team came in same day on a short notice. They worked fast together and very professional. This was my first time using a moving service and I couldn’t ask for a better experience. Best part was they were very reasonably priced and no hidden fees!! I will be using them again for my next move and recommending them to my friends and family!

Local moving+ Responsiveness+ Professionalism+ Value
Allie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys are quick and make sure you’re content with the move. Respond to messages right away!! Highly, highly recommend!

Local movingMoving-related packing+ Responsiveness+ Punctuality+ Quality
Nas13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

They were on-time and very professional. Giving the times we are living in they followed COVID-19 protocols. I would highly recommend them for any moving needs you may have in the area. Overall very professional and affordable giving the amount of items we needed them to move.

Local movingOversized-item movingMoving-related packing+ Responsiveness+ Punctuality+ Quality
Denice-Nicole7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

These guys were awesome and efficient. The owner is professional and personable.

Local moving+ Punctuality+ Professionalism+ Value
Cathi7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Best move ever and I have moved ALOT!! Angel and his crew were professional, quick and took great care with all of my things. Angel was very responsive from the time I asked for a quote to the morning of no matter how many questions I had. He also packed my storage unit like a perfect puzzle. If you are planning a…

Local moving+ Responsiveness+ Punctuality+ Quality
JamieLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Incredible customer service!! Went above and beyond to make my move as easy as possible. Took multiple items that I had not thought to list in the initial consultation. Made it so easy for me and were very patient with me. 5 stars for sure!! Would recommend to anyone.

In-state movingLocal movingOversized-item moving+ Responsiveness+ Punctuality+ Quality
EricaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Awesome job guys! They were quick, professional, and on-time. Wrapped up all my furniture to ensure minimal damage. Definitely will use again!

Local movingOversized-item movingMoving-related packing+ Responsiveness+ Punctuality+ Quality
April3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Found out about only the big stuff movers from Facebook. It was a last minute move and I was in a rush to find some movers and I don’t regret it at all. They do good quality work unlike the last movers we used that scratched up all our brand new bed set. Thank you to this business.

Local moving+ Responsiveness+ Punctuality+ Quality
Eliza7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

In-state movingLocal movingOversized-item moving+ Responsiveness+ Punctuality+ Quality

Price

$490-39% vs typical furniture delivery

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 56%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Local moving17$556–$1.4k
Oversized-item moving9$135–$556
Moving-related packing7$403–$1.4k
In-state moving2$705–$2.2k

Compare with