Moving and storage service · San Antonio, TX · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%94+24.5Value 15%100+15.2Craft & service penalty85−1.5Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 98 furniture deliveryiPosition by Experts Score among all companies we track in this category. · better than 70%
5.0★★★★★150 Google reviews · 16 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$490typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Big Stuff Movers five stars based on 150 reviews, with the owner responding to 99% of them. Customers frequently cite punctuality, transparent pricing without hidden fees, and careful handling of items such as furniture, televisions, and hot tubs. The team is described as professional, communicative, and flexible in scheduling. One low-star review noted a delay in arrival and dissatisfaction with the billing start time, though this appears to be an isolated complaint compared to the overwhelmingly positive feedback regarding reliability and service quality.
Google rating: 5.0 out of 5 from 150 reviews (99% five-star).
Reviews on this page: 150 Google reviews (139 with written comments, 6 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: July 2, 2026.
Service: Furniture Delivery serving San Antonio, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other furniture delivery
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Big Stuff MoversFurniture Delivery median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Stuff Movers: 96/100 on this factor. Category median: 93.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Stuff Movers: 94/100 on this factor. Category median: 91.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big Stuff Movers: 85/100 on this factor. Category median: 97.A
85
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Stuff Movers: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Stuff Movers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
–
Bar = this company · dark tick = category median.
Star ratings
150 Google reviews we collected
5.0of 5
5 stars14899%
4 stars00%
3 stars00%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 139 written reviews
99%praise
Praise35099%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price444%
Reasonable556%
Overpriced00%
Not sure00%
$490-39% vs typical furniture delivery
Middle half of what 5 customers paid ($315–$823) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response8223%
Staff & attitude7521%
Would recommend7521%
Price & value4312%
Quality & results3911%
Communication226%
Honesty & trust195%
What customers talk about
We read 139 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team was prompt, professional, and very careful with my belongings.”
“The crew, Marcos and Reuben were very respectful, handled our furniture with extreme care and made sure to place things exactly where we wanted.”
“Highly recommended if you are looking for honest movers in the area.”
“The pricing was also very transparent with no hidden fees at the end.”
“Angel and his guys did a great job relocating a hot tub for me.”
“First they came and notified me immediately it was damaged in transport, I didn’t even notice until they showed me.”
“They had good equipment, communicated well with me and had reasonable pricing.”
“Very flexible, reliable, professional and affordable.”
People customers mention
Angel21 reviews
John6 reviews
Only4 reviews
Villa3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Big Stuff Movers for 4 kinds of job. Pick one to see what they paid and said.
VVirginiaLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Couldn't be happier with my experience. The team was prompt, professional, and very careful with my belongings. The pricing was also very transparent with no hidden fees at the end. Highly recommended if you are looking for honest movers in the area. They even disassembled and reassembled my bed, unmounted and…
LLeticia4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Angel was able to schedule a time that worked with our schedules and his price for the cost was exactly what he quoted (no hidden fees). Angel and his crew arrived on time and were great to work with. The crew, Marcos and Reuben were very respectful, handled our furniture with extreme care and made sure to place…
Paid $400–600Great priceLocal moving
HHeather7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Angel and his team were amazing! Very flexible, reliable, professional and affordable. Made the process of moving stress free! Would definitely recommend to anyone!
Paid $200–400Great priceLocal moving
KKelly3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
We have used Big Stuff Mover twice. The customer service and communication is exceptional!
Paid $2,000+Reasonable priceLocal moving
DDanielLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Angel and his team at Only The Big Stuff Movers were great! They were reliable, flexible, and made the whole moving process smooth and stress-free. I really appreciated their professionalism and positive attitude throughout. Highly recommend them!
Couldn't be happier with my experience. The team was prompt, professional, and very careful with my belongings. The pricing was also very transparent with no hidden fees at the end. Highly recommended if you are looking for honest movers in the area. They even disassembled and reassembled my bed, unmounted and remounted my TV and hung my drapery. I can’t recommend them enough. Thank you so much!
Price assessment: Reasonable price
Price: $500–1,000
Services: Local moving, Moving-related packing
Response from the owner · Edited 3 months ago
It was awesome being able to help you out!!! Thank you again for the opportunity.
B
Bill In TexasLocal Guide · 29 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Angel and his guys did a great job relocating a hot tub for me. They had good equipment, communicated well with me and had reasonable pricing. Great work, guys.
Price assessment: Reasonable price
Response from the owner · 4 months ago
Thank you so much, it was a pleasure.
L
Leticia De Los Santos4 reviewsiTotal number of Google reviews Leticia has written across all businesses on Google Maps, not just this one.
Angel was able to schedule a time that worked with our schedules and his price for the cost was exactly what he quoted (no hidden fees). Angel and his crew arrived on time and were great to work with. The crew, Marcos and Reuben were very respectful, handled our furniture with extreme care and made sure to place things exactly where we wanted. It was a pleasure to work with polite young men who took pride in the work they do. We highly recommend Only The Big Stuff Movers!
Price assessment: Great price
Price: $400–600
Services: Local moving
Response from the owner · 6 months ago
Thank you so much, it was our pleasure . We promise a consistent services every time for you, your family and friends .
H
Heather Duran7 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Angel and his team were amazing! Very flexible, reliable, professional and affordable. Made the process of moving stress free! Would definitely recommend to anyone!
Price assessment: Great price
Price: $200–400
Services: Local moving
Response from the owner · 3 months ago
Thank you so much for taking the time to reviews . We are always here to help .
K
Kelly Slavens3 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
We have used Big Stuff Mover twice. The customer service and communication is exceptional!
Price assessment: Reasonable price
Price: $2,000+
Services: Local moving
Response from the owner · 8 months ago
Thank you so much for taking the time to review, and thank you for trusting us to move your parents . We are here for you all for any other small moves or handyman projects if needed . ❤️
G
Grindhouse Welding & Construction6 reviewsiTotal number of Google reviews Grindhouse has written across all businesses on Google Maps, not just this one.
Angel and his team at Only The Big Stuff Movers were great! They were reliable, flexible, and made the whole moving process smooth and stress-free. I really appreciated their professionalism and positive attitude throughout. Highly recommend them!
These Angel and John were super fast and finished before the 2 hours and that’s even with mounting my 2 TVs , would recommend!
2nd time using them in 6 months , just as good ! would recommend
Response from the owner · a year ago
Thank you for taking the time to review , any time !!
N
Nicole CatherineLocal Guide · 107 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Took all the stress out of my move! They know how to load a POD. Really knowledgeable about packing and disassembling furniture to keep it safe and easy to assemble at the destination. They can also help you pack and unpack if needed. They also will wrap furniture and sell you moving blankets if you don't have them. I highly recommend them!
Price assessment: Great price
Services: Local moving
Response from the owner · a year ago
Thank you so much for taking the time to review . We are glad to have made this a smooth part of your move .
K
Kirsis RamosLocal Guide · 30 reviewsiTotal number of Google reviews Kirsis has written across all businesses on Google Maps, not just this one.
Very good workers and very respectful. They respond calls and messages fast. They did an awesome job moving a Hot Tub from my garage to the backyard and did it with care. Reasonable prices! Excellent!
Price assessment: Reasonable price
Services: Oversized-item moving
Response from the owner · a year ago
Thank you for the kind words, enjoy your beautiful back yard!
